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Unable to open pptx files #547

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Alakadoo opened this issue Apr 10, 2024 · 2 comments
Open

Unable to open pptx files #547

Alakadoo opened this issue Apr 10, 2024 · 2 comments

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@Alakadoo
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Describe the bug
While I am able to open docx and xlsx files, trying to open pptx files fails with error "Sorry, we ran into a problem. Please try again."
I firstly opened a ticket with microsoft support to check the office online server, but they couldn't find any issues regarding installation, configuration, updates, certificates and security protocols settings, so they suggested it may be something with the officeonline plugin.
I saw something similar in #140 but there was no following.

To Reproduce
Steps to reproduce the behavior:
Install nextcloud and officeonline
Install an office online server
Try to open pptx files

Screenshots
image

Client details:

  • OS: Windows 10
  • Browser: Firefox 118.0.2 or Edge 123.0.2420.65
  • Device: desktop

Server details

Operating system:
Ubuntu 22.04 LTS
Web server:
Apache 2.4.52
Database:
Mysql 8.0.36
PHP version:
PHP 8.1.2
Nextcloud version:
28.0.3
Version of the officeonline app
2.1.0
Version of Office Online server
16.0.10338.20039 running on windows server 2019, last kb installed, TLS settings applied

Logs

Nextcloud log (data/nextcloud.log)

No relevant log in nextcloud

Browser log

I have some 404 error in the client browser

image

@HLFH
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HLFH commented Jan 9, 2025

I can reproduce this issue on latest Nextcloud, latest Office Online Server with latest cumulative update. cc @patschi

@HLFH
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HLFH commented Jan 9, 2025

Maybe a 2.3.2 release of nextcloud/officeonline could help, since there were several changes after the last release.

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2 participants