Cannot install

[Idesmi]

Steps to reproduce

Try to enable Collabora Online by web interface

Expected behaviour

The app is enabled and I can link it to my virtual host.

Actual behaviour

The app can't be enabled.

App "Collabora Online" cannot be installed because it is not compatible with this version of the server.

General server configuration

Operating system: Linux idesmi 4.12.8-2-ARCH #1 SMP PREEMPT Fri Aug 18 14:08:02 UTC 2017 x86_64

Web server: Apache/2.4.27 (Unix) OpenSSL/1.1.0f PHP/7.1.9 (apache2handler)

Database: mysql 10.1.26

PHP version: 7.1.9

PHP-modules loaded

 - Core
 - date
 - libxml
 - openssl
 - pcre
 - zlib
 - ctype
 - dom
 - fileinfo
 - filter
 - hash
 - json
 - mbstring
 - SPL
 - PDO
 - session
 - posix
 - Reflection
 - standard
 - SimpleXML
 - Phar
 - tokenizer
 - xml
 - xmlreader
 - xmlwriter
 - mysqlnd
 - apache2handler
 - curl
 - gd
 - iconv
 - mysqli
 - pdo_mysql
 - zip
 - apcu
 - redis
 - Zend OPcache

Nextcloud configuration

Nextcloud version: 12.0.2 - 12.0.2.0

Updated from an older Nextcloud/ownCloud or fresh install: No

Where did you install Nextcloud from: Arch Community repository

Are you using external storage, if yes which one: files_external is disabled

Are you using encryption: no

Are you using an external user-backend, if yes which one: No (LDAP/ActiveDirectory/Webdav/...)

Signing status

[]

Enabled apps

``` - activity: 2.5.2 - bruteforcesettings: 1.0.2 - comments: 1.2.0 - dav: 1.3.0 - federatedfilesharing: 1.2.0 - federation: 1.2.0 - files: 1.7.2 - files_pdfviewer: 1.1.1 - files_sharing: 1.4.0 - files_texteditor: 2.4.1 - files_trashbin: 1.2.0 - files_versions: 1.5.0 - files_videoplayer: 1.1.0 - firstrunwizard: 2.1 - gallery: 17.0.0 - issuetemplate: 0.2.2 - logreader: 2.0.0 - lookup_server_connector: 1.0.0 - news: 11.0.5 - nextcloud_announcements: 1.1 - notifications: 2.0.0 - oauth2: 1.0.5 - password_policy: 1.2.2 - provisioning_api: 1.2.0 - serverinfo: 1.2.0 - sharebymail: 1.2.0 - spreed: 2.0.1 - survey_client: 1.0.0 - systemtags: 1.2.0 - theming: 1.3.0 - twofactor_backupcodes: 1.1.1 - updatenotification: 1.2.0 - weather: 1.5.0 - workflowengine: 1.2.0 ```

Disabled apps

 - admin_audit
 - encryption
 - files_external
 - richdocuments
 - user_external
 - user_ldap

Content of config/config.php

{
    "instanceid": "ocjyz9g2rwz7",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "localhost",
        "something.com"
    ],
    "datadirectory": "\/usr\/share\/webapps\/nextcloud\/data",
    "overwrite.cli.url": "http:\/\/localhost",
    "dbtype": "mysql",
    "version": "12.0.2.0",
    "dbname": "nextcloud",
    "dbhost": "localhost",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "mail_from_address": "idesmi",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_domain": "something.com",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "\/var\/run\/redis\/redis.sock",
        "port": 0,
        "dbindex": 0,
        "password": "***REMOVED SENSITIVE VALUE***",
        "timeout": 1.5
    },
    "mail_smtpsecure": "ssl",
    "mail_smtphost": "something.com",
    "mail_smtpport": "443",
    "mail_smtpauth": 1,
    "maintenance": false
}

``` ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` {"reqId":"wwxgIhK5ubGd9znMfaDu","level":3,"time":"2017-09-03T15:26:26+00:00","remoteAddr":"*","user":"Idesmi","app":"PHP","method":"POST","url":"\/index.php\/settings\/ajax\/updateapp.php","message":"copy(\/usr\/share\/webapps\/nextcloud\/apps\/richdocuments\/richdocuments\/templates\/documents.php): failed to open stream: No such file or directory at \/usr\/share\/webapps\/nextcloud\/lib\/private\/legacy\/helper.php#191","userAgent":"Mozilla\/5.0 (W$ {"reqId":"wwxgIhK5ubGd9znMfaDu","level":3,"time":"2017-09-03T15:26:26+00:00","remoteAddr":"*","user":"Idesmi","app":"PHP","method":"POST","url":"\/index.php\/settings\/ajax\/updateapp.php","message":"copy(\/usr\/share\/webapps\/nextcloud\/apps\/richdocuments\/richdocuments\/templates\/public.php): failed to open stream: No such file or directory at \/usr\/share\/webapps\/nextcloud\/lib\/private\/legacy\/helper.php#191","userAgent":"Mozilla\/5.0 (Wind$ {"reqId":"iuc2Wkcky9rPdwkaJQ19","level":3,"time":"2017-09-03T15:26:40+00:00","remoteAddr":"*","user":"Idesmi","app":"core","method":"POST","url":"\/index.php\/settings\/ajax\/enableapp.php","message":"App \"Collabora Online\" cannot be installed because it is not compatible with this version of the server.","userAgent":"Mozilla\/5.0 (Windows NT 6.1; rv:50.0) Gecko\/20100101 Firefox\/50.0","version":"12.0.2.0"} {"reqId":"ECROkHo0jWRgze6qi7RV","level":3,"time":"2017-09-03T15:26:42+00:00","remoteAddr":"*","user":"Idesmi","app":"core","method":"POST","url":"\/index.php\/settings\/ajax\/enableapp.php","message":"App \"Collabora Online\" cannot be installed because it is not compatible with this version of the server.","userAgent":"Mozilla\/5.0 (Windows NT 6.1; rv:50.0) Gecko\/20100101 Firefox\/50.0","version":"12.0.2.0"} {"reqId":"Pp29y4HX25Redbfht1PT","level":3,"time":"2017-09-03T15:26:43+00:00","remoteAddr":"*","user":"Idesmi","app":"core","method":"POST","url":"\/index.php\/settings\/ajax\/enableapp.php","message":"App \"Collabora Online\" cannot be installed because it is not compatible with this version of the server.","userAgent":"Mozilla\/5.0 (Windows NT 6.1; rv:50.0) Gecko\/20100101 Firefox\/50.0","version":"12.0.2.0"} {"reqId":"PbYgop4NTF55elLRb0U0","level":3,"time":"2017-09-03T15:26:43+00:00","remoteAddr":"*","user":"Idesmi","app":"core","method":"POST","url":"\/index.php\/settings\/ajax\/enableapp.php","message":"App \"Collabora Online\" cannot be installed because it is not compatible with this version of the server.","userAgent":"Mozilla\/5.0 (Windows NT 6.1; rv:50.0) Gecko\/20100101 Firefox\/50.0","version":"12.0.2.0"} {"reqId":"LqZMHaD9vIgGy699pxpi","level":3,"time":"2017-09-03T15:26:43+00:00","remoteAddr":"*","user":"Idesmi","app":"core","method":"POST","url":"\/index.php\/settings\/ajax\/enableapp.php","message":"App \"Collabora Online\" cannot be installed because it is not compatible with this version of the server.","userAgent":"Mozilla\/5.0 (Windows NT 6.1; rv:50.0) Gecko\/20100101 Firefox\/50.0","version":"12.0.2.0"} {"reqId":"xaigIsGpDwcFFbl8q8r0","level":3,"time":"2017-09-03T15:26:50+00:00","remoteAddr":"*","user":"Idesmi","app":"no app in context","method":"GET","url":"\/index.php\/settings\/admin","message":"Exception: {\"Exception\":\"OCP\\\\AppFramework\\\\QueryException\",\"Message\":\"Could not resolve OCA\\\\Richdocuments\\\\Settings\\\\Section! Class OCA\\\\Richdocuments\\\\Settings\\\\Section does not exist\",\"Code\":0,\"Trace\":\"#0 \\\/usr\\\/share\$ {"reqId":"xOK6wAs8I3WTZZ8ZmZ7m","level":3,"time":"2017-09-03T15:26:55+00:00","remoteAddr":"*","user":"Idesmi","app":"no app in context","method":"GET","url":"\/index.php\/settings\/admin\/logging","message":"Exception: {\"Exception\":\"OCP\\\\AppFramework\\\\QueryException\",\"Message\":\"Could not resolve OCA\\\\Richdocuments\\\\Settings\\\\Section! Class OCA\\\\Richdocuments\\\\Settings\\\\Section does not exist\",\"Code\":0,\"Trace\":\"#0 \\\/usr\$ (I can't do it well at the moment.) ```

[nextcloud.txt](https://github.com/nextcloud/richdocuments/files/1273007/nextcloud.txt)

[thebearon]

Which version were you trying to install? The app has NC version 12 set as dependency.

[thebearon]

No reply for a long time, closing.