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[Bug]: Exception":"OCP\\Files\\NotFoundException","Message":"No valid file found for wopi token #2450

Closed
6 of 9 tasks
flan7 opened this issue Sep 18, 2022 · 2 comments
Closed
6 of 9 tasks

[Bug]: Exception":"OCP\\Files\\NotFoundException","Message":"No valid file found for wopi token #2450

flan7 opened this issue Sep 18, 2022 · 2 comments
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0. Needs triage bug Something isn't working

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@flan7
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flan7 commented Sep 18, 2022 •
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⚠️ This issue respects the following points: ⚠️

  • This is a bug, not a question or a configuration/webserver/proxy issue.
  • This issue is not already reported on Github (I've searched it).
  • Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
  • Nextcloud Server is running on 64bit capable CPU, PHP and OS.
  • I agree to follow Nextcloud's Code of Conduct.

Bug description

After fixing (likely unrelated) nextcloud/server#33896 I am seeing more even faster log spam. Disabling Nextcloud Office plugin (richdocuments 6.2.0) stops the spam. Re enabling continues the spam. I am seeing the following entry in nextcloud.log several times per second.

No other issues noticed besides log spam. Documents will still load using the plugin.

Steps to reproduce

  1. Enable Nextcloud Office plugin
  2. wait
  3. check nextcloud.log

Expected behavior

clear logs

Installation method

Community Manual installation with Archive

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 22.2.3 to 22.2.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.domain.com",
            "192.168.10.xxx",
            "192.168.10.xxx"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "24.0.5.1",
        "overwrite.cli.url": "https:\/\/cloud.domain.com",
        "htaccess.RewriteBase": "\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "default_phone_region": "US",
        "filelocking.debug": true,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "read_timeout": 0
        },
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\Movie",
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\MP4",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\PDF"
        ],
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "loglevel": 2
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.10.0
  - activity: 2.16.0
  - admin_audit: 1.14.0
  - breezedark: 24.0.2
  - bruteforcesettings: 2.4.0
  - calendar: 3.5.0
  - circles: 24.0.1
  - cloud_federation_api: 1.7.0
  - comments: 1.14.0
  - contacts: 4.2.0
  - contactsinteraction: 1.5.0
  - dav: 1.22.0
  - external: 4.0.0
  - federatedfilesharing: 1.14.0
  - federation: 1.14.0
  - files: 1.19.0
  - files_accesscontrol: 1.14.1
  - files_automatedtagging: 1.14.0
  - files_external: 1.16.1
  - files_pdfviewer: 2.5.0
  - files_retention: 1.13.2
  - files_rightclick: 1.3.0
  - files_sharing: 1.16.2
  - files_trashbin: 1.14.0
  - files_versions: 1.17.0
  - files_videoplayer: 1.13.0
  - firstrunwizard: 2.13.0
  - forms: 2.5.1
  - groupfolders: 12.0.1
  - logreader: 2.9.0
  - lookup_server_connector: 1.12.0
  - nextcloud_announcements: 1.13.0
  - notes: 4.5.1
  - notifications: 2.12.1
  - oauth2: 1.12.0
  - password_policy: 1.14.0
  - phonetrack: 0.7.0
  - photos: 1.6.0
  - privacy: 1.8.0
  - provisioning_api: 1.14.0
  - recommendations: 1.3.0
  - richdocuments: 6.2.0
  - richdocumentscode: 22.5.502
  - serverinfo: 1.14.0
  - settings: 1.6.0
  - sharebymail: 1.14.0
  - socialsharing_email: 2.5.0
  - spreed: 14.0.5
  - support: 1.7.0
  - survey_client: 1.12.0
  - systemtags: 1.14.0
  - tasks: 0.14.4
  - text: 3.5.1
  - theming: 1.15.0
  - twofactor_backupcodes: 1.13.0
  - updatenotification: 1.14.0
  - user_status: 1.4.0
  - viewer: 1.8.0
  - weather_status: 1.4.0
  - workflowengine: 2.6.0
Disabled:
  - dashboard: 7.4.0
  - encryption: 2.12.0
  - end_to_end_encryption: 1.10.0
  - mail: 1.13.8
  - maps: 0.2.1
  - user_ldap

Nextcloud Signing status

No errors have been found

Nextcloud Logs

{"reqId":"xxxxxxxx","level":3,"time":"2022-09-18T19:06:49+00:00","remoteAddr":"192.168.10.xxx","user":"toqov","app":"richdocuments","method":"POST","url":"/index.php/apps/richdocuments/wopi/files/114842_oc93aobxffdk/contents?access_token=rcxxxxxxxxxxxxxxZ1hdydzlgkGuxH&access_token_ttl=0%2Fws%3FWOPISrc%3Dhttps%3A%2F%2Fcloud.domain.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F114842_oc93aobxffdk&compat=","message":"getFile failed","userAgent":"COOLWSD HTTP Agent 22.05.5.2","version":"24.0.5.1","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"No valid file found for wopi token","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","line":511,"function":"getFileForWopiToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"putFile","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1030,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","Line":839,"message":"getFile failed","CustomMessage":"getFile failed"}}
{"reqId":"xxxxxxxxxxxxx","level":3,"time":"2022-09-18T19:06:49+00:00","remoteAddr":"192.168.10.xxx","user":"toqov","app":"richdocuments","method":"POST","url":"/index.php/apps/richdocuments/wopi/files/114842_oc93aobxffdk/contents?access_token=rcxxxxxxxxxxxxxxZ1hdydzlgkGuxH&access_token_ttl=0%2Fws%3FWOPISrc%3Dhttps%3A%2F%2Fcloud.domain.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F114842_oc93aobxffdk&compat=","message":"getFile failed","userAgent":"COOLWSD HTTP Agent 22.05.5.2","version":"24.0.5.1","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"No valid file found for wopi token","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","line":511,"function":"getFileForWopiToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"putFile","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1030,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","Line":839,"message":"getFile failed","CustomMessage":"getFile failed"}}
{"reqId":"xxxxxxxxxxxxxxxxx","level":3,"time":"2022-09-18T19:06:49+00:00","remoteAddr":"192.168.10.xxx","user":"toqov","app":"richdocuments","method":"POST","url":"/index.php/apps/richdocuments/wopi/files/114842_oc93aobxffdk/contents?access_token=rcxxxxxxxxxxxxxxZ1hdydzlgkGuxH&access_token_ttl=0%2Fws%3FWOPISrc%3Dhttps%3A%2F%2Fcloud.domain.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F114842_oc93aobxffdk&compat=","message":"getFile failed","userAgent":"COOLWSD HTTP Agent 22.05.5.2","version":"24.0.5.1","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"No valid file found for wopi token","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","line":511,"function":"getFileForWopiToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"putFile","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1030,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php","Line":839,"message":"getFile failed","CustomMessage":"getFile failed"}}

Additional info

No response
@flan7 flan7 added 0. Needs triage bug Something isn't working labels Sep 18, 2022
@szaimen szaimen transferred this issue from nextcloud/server Sep 18, 2022
@Raudius
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Raudius commented Oct 3, 2022

I have experienced a similar thing when using richdocumentscode, can you try to disable richdocumentscode and then kill all remaining collabora processes. And then reenabling the app. Then check again if the logs are still being spammed.

Something like:

occ app:disable richdocumentscode 
killall coolwsd
occ app:enable richdocumentscode

@Raudius
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Raudius commented Oct 12, 2022

Closing because this is a duplicate issue #2090

@Raudius Raudius closed this as completed Oct 12, 2022
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