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All menu icons break at once #1047

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oparoz opened this issue Aug 25, 2016 · 11 comments
Closed

All menu icons break at once #1047

oparoz opened this issue Aug 25, 2016 · 11 comments
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@oparoz
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oparoz commented Aug 25, 2016

Steps to reproduce

It's going to be difficult to reproduce...

  1. Quick-theme your instance
  2. Update to latest pre-release
  3. Set the language to French
  4. Activate some apps

I think this may come from one of the activated app

Expected behaviour

NC should behave as usual

Actual behaviour

  • All the icons in the menu are broken
  • Logo is gone

icons_are_gone

A refresh fixes the issue

Server configuration

Operating system:

Web server:

Database:

PHP version:

Nextcloud version: (see Nextcloud admin page)

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from:

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list

Enabled:
  - activity: 2.3.2
  - admin_audit: 1.0.0
  - calendar: 1.3.3
  - comments: 1.0.0
  - dav: 1.0.0
  - federatedfilesharing: 1.0.1
  - federation: 1.0.1
  - files: 1.5.2
  - files_accesscontrol: 1.1.2
  - files_automatedtagging: 1.1.1
  - files_external: 1.0.2
  - files_pdfviewer: 0.8.1
  - files_retention: 1.0.0
  - files_sharing: 1.0.0
  - files_texteditor: 2.1
  - files_trashbin: 1.0.0
  - files_versions: 1.3.0
  - files_videoplayer: 0.9.8
  - firstrunwizard: 1.1
  - galleryplus: 15.1.1
  - news: 9.0.2
  - notifications: 0.3.0
  - password_policy: 1.0.0
  - provisioning_api: 1.0.0
  - serverinfo: 1.1.1
  - survey_client: 0.1.5
  - systemtags: 1.0.2
  - tasks: 0.9.3
  - templateeditor: 0.1
  - theming: 1.0.1
  - updatenotification: 1.0.1
  - user_saml: 1.1.0
  - workflowengine: 1.0.1
Disabled:
  - encryption
  - external
  - gallery
  - user_external
  - user_ldap

The content of config/config.php:

Config report

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here
(Without the database password, passwordsalt and secret)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
### Client configuration

Browser: Chrome

Operating system: Windows

Logs

Web server error log

Web server error log

Insert your webserver log here
#### Nextcloud log (data/nextcloud.log)

Nextcloud log

Insert your Nextcloud log here
#### Browser log

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@oparoz oparoz added the bug label Aug 25, 2016
@oparoz oparoz added this to the Nextcloud 11.0 milestone Aug 25, 2016
@LukasReschke
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So if one refreshes the issue is gone persistently or only for a moment?

@LukasReschke
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Also this is right after the enabling apps step so where the JS injects the new menus. Not on another page, correct?

@oparoz
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oparoz commented Aug 25, 2016

A refresh fixes it permanently.
It happened only once and it was after app activation. I tried to activate another app and couldn't reproduce.
Unfortunately I wasn't in debug mode, so couldn't see what went wrong. Some call must have been interrupted and the fact that the logo was gone make me think that it's related to theming.

@oparoz
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oparoz commented Aug 25, 2016

Since the menu is rebuilt while still in the app store (and looked fine), I'm thinking it could have something to do with that script in Files which used to prevent navigation away at some point.

@MichaelSchmidts
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I have the same bug, but a refresh dont fix the issue. What can i do?

@oparoz
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oparoz commented Oct 13, 2016

Try to turn off HTTP/2

@MichaelSchmidts
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HTTP/2 is no installed or activated. Only HTTPS

@oparoz
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oparoz commented Oct 13, 2016

Thanks for the info. Some users have reported issues with HTTP/2. Too bad that wasn't the problem...

@juliusknorr
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This could also be related to #2005

@oparoz @MichaelSchmidts Fix is in #2018, if you'd like to test.

@MichaelSchmidts
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I fixed it with the update to 10.0.1. I updated Nextcloud manually because there was also a issue with the automatically update. Nextcloud shows me thats a new update to "Owncloud 9.x.x" is available. So i updated the Nextcloud manually. And after the Update all Icons shows correctly.

@oparoz
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oparoz commented Nov 4, 2016

I've not experienced the bug since and this was on Chrome, so maybe it was simply a theming issue. Let's close it and I'll re-open if it comes back.

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