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I get an error which says "Undefined index: storage at /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/lib/private/Files/Cache/CacheEntry.php#65"
Server configuration
Operating system:
Linux (using a Plesk interface)
Web server:
Apache
Database:
MySQL
PHP version:
7.2.11
Nextcloud version: (see Nextcloud admin page)
14.0.3
Updated from an older Nextcloud/ownCloud or fresh install:
Older NextCloud (used the updater)
Where did you install Nextcloud from:
The updater/the website
Signing status:
Signing status
I can't use the OCC method as I get an error saying
PHP Parse Error: syntax error, unexpected 'class' (T_CLASS), expecting identifier (T_STRING) or variable (T_VARIABLE) or '{' or '$' in /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/console.php on line 93
```
Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
```
No errors have been found.
List of activated apps:
App list
Accessibility 1.0.1 Official
Activity 2.7.0 Official
Collaborative tags 1.4.0 Official
Comments 1.4.0 Official
Deck 0.4.1
Deleted files 1.4.1 Official
Federation 1.4.0 Official
File sharing 1.6.2 Official
First run wizard 2.3.0 Official
Gallery 18.1.0 Official
Log Reader 2.0.0 Official
Monitoring 1.4.0 Official
Nextcloud announcements 1.3.0 Official
Notifications 2.2.1 Official
Password policy 1.4.0 Official
PDF viewer 1.3.2 Official
Share by mail 1.4.0 Official
Support 1.0.0 Official
Talk 4.0.0 Official
Text editor 2.6.0 Official
Theming 1.5.0 Official
Update notification 1.4.1 Official
Usage survey 1.2.0 Official
Versions 1.7.1 Official
Video player 1.3.0 Official
Auditing / Logging 1.4.0 Official
Default encryption module 2.2.0 Official
External storage support 1.5.0 Official
External user support 0.4 Official
LDAP user and group backend
```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
As mentioned earlier in the signing status, I canont use OCC
```
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here.
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
Are you using external storage, if yes which one: local/smb/sftp/...
No Are you using encryption: yes/no
No Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
No
LDAP configuration (delete this part if not used)
LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:49
Access
5.198.34.147
200
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:53
Access
5.198.34.147
200
GET /index.php/settings/user HTTP/1.0
77.7 K
Apache SSL/TLS access
2018-10-29 21:56:53
Access
5.198.34.147
200
GET /index.php/settings/user HTTP/1.0
77.7 K
Apache SSL/TLS access
2018-10-29 21:56:54
Error
5.198.34.147
403
GET /data/.ocdata?t=1540850215237 HTTP/1.0
1.21 K
Apache SSL/TLS access
2018-10-29 21:56:54
Error
5.198.34.147
403
GET /data/.ocdata?t=1540850215237 HTTP/1.0
1.21 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
207
PROPFIND /remote.php/webdav HTTP/1.0
2.73 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
207
PROPFIND /remote.php/webdav HTTP/1.0
2.73 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/heartbeat HTTP/1.0
1.06 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/heartbeat HTTP/1.0
1.06 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/avatar/joshua.heng/218?v=1 HTTP/1.0
18.7 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/avatar/joshua.heng/218?v=1 HTTP/1.0
18.7 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/settings/ajax/checksetup HTTP/1.0
2.58 K
Apache SSL/TLS access
2018-10-29 21:56:54
Access
5.198.34.147
200
GET /index.php/settings/ajax/checksetup HTTP/1.0
2.58 K
Apache SSL/TLS access
2018-10-29 21:56:54
Error
5.198.34.147
[core:crit] (13)Permission denied: AH00529: /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/data/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/data/' is executable
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.0
948
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/apps/logreader/settings HTTP/1.0
1.17 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/apps/logreader/settings HTTP/1.0
1.17 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
207
PROPFIND /remote.php/webdav HTTP/1.0
2.73 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
207
PROPFIND /remote.php/webdav HTTP/1.0
2.73 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/heartbeat HTTP/1.0
1.06 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/heartbeat HTTP/1.0
1.06 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/settings/ajax/checksetup HTTP/1.0
2.58 K
Apache SSL/TLS access
2018-10-29 21:56:58
Access
5.198.34.147
200
GET /index.php/settings/ajax/checksetup HTTP/1.0
2.58 K
Apache SSL/TLS access
2018-10-29 21:56:58
Error
5.198.34.147
[core:crit] (13)Permission denied: AH00529: /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/data/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/data/' is executable
Apache error
2018-10-29 21:56:59
Access
5.198.34.147
200
GET /index.php/apps/logreader/get?offset=0&count=50 HTTP/1.0
24.5 K
Apache SSL/TLS access
2018-10-29 21:56:59
Access
5.198.34.147
200
GET /index.php/apps/logreader/get?offset=0&count=50 HTTP/1.0
24.5 K
Apache SSL/TLS access
2018-10-29 21:56:59
Access
5.198.34.147
200
GET /index.php/apps/logreader/poll?lastReqId=W9eCKnvk-G4lq2%40fAobuDgAAAdU HTTP/1.0
1.08 K
Apache SSL/TLS access
2018-10-29 21:56:59
Access
5.198.34.147
200
GET /index.php/apps/logreader/poll?lastReqId=W9eCKnvk-G4lq2%40fAobuDgAAAdU HTTP/1.0
GitMate.io thinks possibly related issues are #4730 (Storage), #5059 (Undefined index: federationId), #11167 (occ db:add-missing-indices - Exact steps to resolve?), #9690 (occ user:delete does not remove storage and files where using Swift as primary store), and #5987 (Undefined index: uidnext When Using Mail App).
GitMate.io thinks possibly related issues are #4730 (Storage), #5059 (Undefined index: federationId), #11167 (occ db:add-missing-indices - Exact steps to resolve?), #9690 (occ user:delete does not remove storage and files where using Swift as primary store), and #5987 (Undefined index: uidnext When Using Mail App).
As the version of the software you've reported this for has reached end of life, I will close this ticket. If this is still happening after an upgrade to the latest version, feel free to reopen
Steps to reproduce
Expected behaviour
There should be no error in the console
Actual behaviour
I get an error which says "Undefined index: storage at /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/lib/private/Files/Cache/CacheEntry.php#65"
Server configuration
Operating system:
Linux (using a Plesk interface)
Web server:
Apache
Database:
MySQL
PHP version:
7.2.11
Nextcloud version: (see Nextcloud admin page)
14.0.3
Updated from an older Nextcloud/ownCloud or fresh install:
Older NextCloud (used the updater)
Where did you install Nextcloud from:
The updater/the website
Signing status:
Signing status
I can't use the OCC method as I get an error saying PHP Parse Error: syntax error, unexpected 'class' (T_CLASS), expecting identifier (T_STRING) or variable (T_VARIABLE) or '{' or '$' in /var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/console.php on line 93 ``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ``` No errors have been found.List of activated apps:
App list
Accessibility 1.0.1 Official Activity 2.7.0 Official Collaborative tags 1.4.0 Official Comments 1.4.0 Official Deck 0.4.1 Deleted files 1.4.1 Official Federation 1.4.0 Official File sharing 1.6.2 Official First run wizard 2.3.0 Official Gallery 18.1.0 Official Log Reader 2.0.0 Official Monitoring 1.4.0 Official Nextcloud announcements 1.3.0 Official Notifications 2.2.1 Official Password policy 1.4.0 Official PDF viewer 1.3.2 Official Share by mail 1.4.0 Official Support 1.0.0 Official Talk 4.0.0 Official Text editor 2.6.0 Official Theming 1.5.0 Official Update notification 1.4.1 Official Usage survey 1.2.0 Official Versions 1.7.1 Official Video player 1.3.0 Official Auditing / Logging 1.4.0 Official Default encryption module 2.2.0 Official External storage support 1.5.0 Official External user support 0.4 Official LDAP user and group backend ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder As mentioned earlier in the signing status, I canont use OCC ```Nextcloud configuration:
Config report
'oc2z4e2a90ac', 'passwordsalt' => 'jbrPFbjmLARHUUcy9XyJbrHZ5v6Wnz', 'secret' => 'm/16lfmFy7LXd+5rqa+Ik+s+irN915LlY+iaUS9GMs0zGdtO', 'trusted_domains' => array ( 0 => 'files.vanadiumgames.co.uk', ), 'datadirectory' => '/var/www/vhosts/vanadiumgames.co.uk/files.vanadiumgames.co.uk/data', 'overwrite.cli.url' => 'https://files.vanadiumgames.co.uk', 'dbtype' => 'mysql', 'version' => '14.0.3.0', 'dbname' => 'files_', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => 'nextclouduser', 'dbpassword' => '***', 'installed' => true, 'mail_domain' => 'vanadiumgames.co.uk', 'mail_from_address' => 'nextcloud', 'mail_smtpmode' => 'smtp', 'mail_smtpauthtype' => 'LOGIN', 'updater.secret' => '***', 'maintenance' => false, 'theme' => '', 'trashbin_retention_obligation' => 30, 'loglevel' => 2, 'mail_smtpsecure' => 'ssl', 'mail_smtpauth' => 1, 'mail_smtphost' => 'mail.vanadiumgames.co.uk', 'mail_smtpport' => '465', 'mail_smtpname' => 'nextcloud@vanadiumgames.co.uk', 'mail_smtppassword' => '***', );Are you using external storage, if yes which one: local/smb/sftp/...
No
Are you using encryption: yes/no
No
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
No
LDAP configuration (delete this part if not used)
LDAP config
Client configuration
Browser:
Chrome
Operating system:
Windows 10
Logs
Web server error log
Web server error log
Nextcloud log (data/nextcloud.log)
Nextcloud log
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