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get "Internal Server Error" message #12179

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thariq1211 opened this issue Nov 1, 2018 · 3 comments
Closed

get "Internal Server Error" message #12179

thariq1211 opened this issue Nov 1, 2018 · 3 comments

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@thariq1211
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Steps to reproduce

Expected behaviour

Tell us what should happen

Actual behaviour

Got some error with "Internal Server Error" message on installation nextcloud on XAMPP VM MacOS
Here Request ID : W9pvzzDh5zJdHzE72VNQ4wAAAAk

Server configuration

Operating system: MacOS High Sierra

Web server: Apache

Database: MySQL

PHP version: 7.2

Nextcloud version: 14.0.3

Updated from an older Nextcloud/ownCloud or fresh install:

**Where did you install Nextcloud from:**localhost with xampp vm macos

Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log
Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@nextcloud-bot
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GitMate.io thinks possibly related issues are #10140 (Internal server error), #6994 (Internal Server Error), #5677 (Gallery fails with internal server error message), #3734 (No calendar export possible, internal server error), and #8547 (Server replied: Internal Server error).

@violoncelloCH
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This request ID only refers to your own Nextcloud instance, so it's up to you to check the logs of your instance. I'm sorry, but we can't help if you don't fill in the issue template.

@MorrisJobke
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Look into the Nextcloud.log in your data directory. There this ID should be listed with a more meaningful error message.

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4 participants