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[Bug]: Receiving error message when accessing "Deleted Files" on 32bit systems #32617
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Hello, any news on this issue? |
I too am having this issue. Interesting to note that the issue only exists for me on all other users, but my admin account is able to access the Deleted Files folder. All other accounts get the error as described above, otherwise. Edit: I don't get this error on new users I've created, or my main admin account. Only other long-lived ones. |
Still getting the issue on 23.0.7. Not sure how to troubleshoot this. |
@jahway603 you might want to try this, if you're feeling up to it. I thought about it after poking around and seeing why this problem existed for long-lived accounts, but not new ones or admins. Might work for you; might not. Worked for me. Here goes:
This command seems to have fixed something in the account that didn't jive well after a certain update. Hopefully, this will give the devs a hint as to where to look for a possible problem. Hope this helps. |
I'll try this out, thanks @hpetrus for your input. |
I can confirm that my admin account works, but my two user accounts do not. (Including my user who is an admin in the admin group.) Also, a newly created test account works. However, after running a cleanup, both old user accounts now work. Unfortunately, I did not save a copy of the trash data to reproduce the problem. Perhaps someone else can do this. Nextcloud 24.0.4 |
After doing the "trashbin:cleanup --all-users", I created a file, deleted it, viewed the "Delete files", permanently deleted the test file, and it all was working. Today, I deleted some picture files under "Instant upload" and now the problem is back. I don't know what other diagnostic information to collect to pinpoint the cause. |
I can confirm the same behaviour @RobMahn is reporting. How shall we investigate this? I’m at a loss. |
Do you all run a 32bit Nextcloud installation? |
I do, yes. |
I am also on a 32-bit installation. |
@jahway603 and @titulebolide as well? |
@szaimen I do |
I see. So it seems to be a 32bit-specific issue. I don't want to be rude but did you see this? |
@szaimen as soon as you asked if we’re running 32bit OSes, I saw the writing on the wall. I’m going to upgrade the system to a 64bit OS asap. Hopefully that’ll solve this issue. |
It wasn't rude, but your link refers to the statement "A 64bit CPU and 64bit OS is required for Nextcloud to run well." I think this is a rather ambiguous statement, but most would believe that to mean a performance hit. If it meant that it was not going to function, it should simply say it is not supported. While slow, it is not unusable running on my ancient laptop for which I installed a 100 Gb spare drive. I'm getting ready to kick out Google photos. |
Hello, I'm also using Nextcloud on a raspberry 3. It's not very fast, but for making backups it does the job very well and uses little power. Too bad that 32-bit architectures are not supported. |
Yes, this issue is being experienced on a 32-bit install. I agree with @RobMahn that the statement you shared is very ambiguous. |
Hi, please update to 24.0.9 or better 25.0.3 and report back if it fixes the issue. Thank you! My goal is to add a label like e.g. 25-feedback to this ticket of an up-to-date major Nextcloud version where the bug could be reproduced. However this is not going to work without your help. So thanks for all your effort! If you don't manage to reproduce the issue in time and the issue gets closed but you can reproduce the issue afterwards, feel free to create a new bug report with up-to-date information by following this link: https://github.com/nextcloud/server/issues/new?assignees=&labels=bug%2C0.+Needs+triage&template=BUG_REPORT.yml&title=%5BBug%5D%3A+ |
I checked that I was in the state of having the problem. |
Bug description
In a web browser, navigating to Files results in the following error message when attempting to access the "Deleted files" in the bottom left-hand corner:
"This directory is unavailable, please check the logs or contact the administrator"
That web link is http://192.168.xxx.xxx/nextcloud/apps/files/?dir=/&view=trashbin
Steps to reproduce
Expected behavior
Clicking on "Deleted files" should show Deleted files.
Installation method
Other
Operating system
Other
PHP engine version
PHP 7.4
Web server
Nginx
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
No response
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Configuration report
List of activated Apps
Nextcloud Signing status
Nextcloud Logs
Additional info
Version 23.0.5 installed on Dietpi (Debian-based OS) using their package
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