Can't Copy or Paste on iPhone / Pop-up menu is not displayed

[Bables55]

Steps to reproduce

1. Open a text application in NC and press and hold to copy characters.
2. Pop-up menu is not displayed.
3. Therefore I can not paste it.

Expected behaviour

The selection range is specified (background color drawing), and a pop-up menu is displayed. And user can choose copy and paste work.

Actual behaviour

• The user can't set the selection range even by long-pressing the characters. So user can't copy or paste.
  However, when the user enters the text editing mode in Collabora, Calc displays a pop-up menu, and Write displays a pop-up menu of LibreOffice (not iOS).
• In other words, Collabora is likely to be able to copy, but NC text applications do not display pop-up menus.
• Pop-up menu is displayed in "Details>Comments" of each file of NC.

Server configuration detail

Operating system: Linux 3.10.0-514.2.2.el7.centos.plus.x86_64 #1 SMP Wed Dec 7 19:10:15 UTC 2016 x86_64

Webserver: nginx/1.14.2 (fpm-fcgi)

Database: mysql 10.2.25

PHP version:

7.3.7
Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, apcu, bcmath, curl, dba, dom, enchant, fileinfo, gd, igbinary, imagick, imap, intl, json, ldap, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, redis, soap, sodium, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache

Nextcloud version: 16.0.3 - 16.0.3.0

Updated from an older Nextcloud/ownCloud or fresh install: 16.0.2

Where did you install Nextcloud from: nextcloud.com

List of activated apps

Enabled:
 - accessibility: 1.2.0
 - activity: 2.9.1
 - admin_audit: 1.6.0
 - apporder: 0.7.1
 - calendar: 1.7.0
 - cloud_federation_api: 0.2.0
 - comments: 1.6.0
 - dav: 1.9.2
 - deck: 0.6.4
 - drawio: 0.9.3
 - encryption: 2.4.0
 - event_update_notification: 0.3.4
 - federatedfilesharing: 1.6.0
 - federation: 1.6.0
 - files: 1.11.0
 - files_automatedtagging: 1.6.0
 - files_external: 1.7.0
 - files_external_gdrive: 0.4.0
 - files_frommail: 0.3.0
 - files_markdown: 2.0.6
 - files_mindmap: 0.0.13
 - files_pdfviewer: 1.5.0
 - files_retention: 1.5.1
 - files_rightclick: 0.13.0
 - files_sharing: 1.8.0
 - files_texteditor: 2.8.0
 - files_trackdownloads: 1.5.0
 - files_trashbin: 1.6.0
 - files_versions: 1.9.0
 - files_videoplayer: 1.5.0
 - groupfolders: 4.0.4
 - issuetemplate: 0.5.0
 - logreader: 2.1.0
 - lookup_server_connector: 1.4.0
 - mail: 0.15.1
 - nextcloud_announcements: 1.5.0
 - notifications: 2.4.1
 - oauth2: 1.4.2
 - password_policy: 1.6.0
 - polls: 0.10.2
 - privacy: 1.0.0
 - provisioning_api: 1.6.0
 - quicknotes: 0.1.7
 - ransomware_protection: 1.4.0
 - richdocuments: 3.3.13
 - serverinfo: 1.6.0
 - sharebymail: 1.6.0
 - sharerenamer: 2.6.0
 - survey_client: 1.4.0
 - tasks: 0.11.0
 - theming: 1.7.0
 - theming_customcss: 1.3.0
 - twofactor_backupcodes: 1.5.0
 - updatenotification: 1.6.0
 - user_external: 0.6.4
 - viewer: 1.0.0
 - workflowengine: 1.6.0

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
      MYNEXTCLOUD
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/MYNEXTCLOUD",
    "dbtype": "mysql",
    "version": "16.0.3.0",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "log_type": "file",
    "logtimezone": "Asia\/Tokyo",
    "loglevel": 2,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "filelocking.enabled": true,
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0,
        "password": "***REMOVED SENSITIVE VALUE***"
    },
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "465",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "maintenance": false,
    "auth.bruteforce.protection.enabled": false,
    "versions_retention_obligation": "7,auto",
    "trashbin_retention_obligation": "auto",
    "defaultapp": "file",
    "theme": "",
    "updater.release.channel": "stable",
    "twofactor_enforced": "false",
    "twofactor_enforced_groups": [],
    "twofactor_enforced_excluded_groups": [],
    "has_rebuilt_cache": true,
    "app_install_overwrite": [
        "groupfolders"
    ],
    "ldapIgnoreNamingRules": false,
    "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory"
}

Are you using external storage, if yes which one: sftp

Are you using encryption: false

Are you using an external user-backend, if yes which one: Webdav

Client configuration

Browser:
Safari, Brave, Firefox, iCab mobile

Operating system:
iOS12.3.1

[juliusknorr]

I do not have a real iOS device to test but on the simulator double-tabbing a word will highlight the word, give you handles to change the selection and also show the iOS context menu. As it is the same behavior on the tiptap demo, i assume this needs some upstream fixing, if longpress is what iOS uses elsewhere.

[Bables55]

I updated to iOS 12.4. There is no change by this. Pop-up menu can not be displayed on iPhone. Furthermore, the user can't move the cursor by long press. In iOS, when the user long-presses a part of text in text mode, the part is magnified like a magnifying glass, and the cursor can be moved between characters. Now the display is magnified, but there is no change in the cursor.

[juliusknorr]

We plan to move away from the menu bubble and are tracking this in #2392 so I'll close this one as a duplicate.