Sponsorship Status is unclear - need clarification

[marwie]

Select Topic Area

Question

Body

Hello,

We recently sent a one-time sponsorship to a user and received confirmation as <our_org> sponsored <@user> for xxxx one time on the github page.

• In the organisation I see the user listed in past sponsorships (Billing / Sponsorships) but no further information
• In the Archive / sponsorship logs I don't see any logs

We didn't receive an email / confirmation and there hasn't been any money tranferred from our bank account so far (it has been 7 days now).

How can I see that the sponsorship actually worked / what the status is? I would like to sponsor the user but avoid sending it twice because it is somehow still being processed.

Kind regards
Marcel

[github-actions[bot]]

🕒 Discussion Activity Reminder 🕒

This Discussion has been labeled as dormant by an automated system for having no activity in the last 60 days. Please consider one the following actions:

1️⃣ Close as Out of Date: If the topic is no longer relevant, close the Discussion as out of date at the bottom of the page.

2️⃣ Provide More Information: Share additional details or context — or let the community know if you've found a solution on your own.

3️⃣ Mark a Reply as Answer: If your question has been answered by a reply, mark the most helpful reply as the solution.

Note: This dormant notification will only apply to Discussions with the Question label. To learn more, see our recent announcement.

Thank you for helping bring this Discussion to a resolution! 💬

[marwie]

The issue has been resolved and i believe the github error reporting has been improved by now (at time of reporting this issue there has been an error on processing the transaction that wasn't reported to us by github)