Can't log into npmjs.com

[erispe]

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Hi, I can't log into the main website npmjs.com. I can't contact support as you have to be logged in.
I have reset my password but it still says my password is wrong after getting a confirmation email that it's been changed.
I tried emailing the press email address as it was the only way to contact the company I could find, but the email was bounced either by gmail or their webserver citing "Your message to press@npmjs.com has been blocked. See technical details below for more information. Response: Message bounced due to organizational settings."

What can I do? Do I have to create a second account just so I can talk to support?

[ebndev]

Hi @erispe, thanks for posting in GitHub Discussions!

I've gone ahead and moved this post to our npm category, as this topic may be more relevant there.

Have you tried filling out this form on the Support Page? You don't have to be logged in to submit a request.

[octo8ight]

Here are some steps you can take to resolve the issue:

Clear Browser Cache: Sometimes, cached data can cause login issues. Clear your browser's cache and cookies, then try logging in again.
Try a Different Browser: If clearing the cache doesn't work, try using a different web browser or an incognito/private window.

Check for Typos: Make sure you're entering your email and password correctly, including any capitalization.
Use the 'Forgot Password' Feature Again: If you haven't already, try using the "Forgot Password?" link again to reset your password, ensuring you follow all steps correctly.

Check Spam/Junk Folder: Ensure that any emails from npm regarding your account (like password reset) haven't gone to your spam or junk folder.

Reach Out on Social Media: Sometimes, companies are responsive on platforms like Twitter. You could try reaching out to npm's official Twitter account for assistance.

Visit npm Community Forums: Check if there’s a community forum or user group for npm where you can ask for help.

Creating a Second Account: As a last resort, you could create a second account to contact npm support. However, be cautious about using multiple accounts, as it could lead to further complications.