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Can not access the konga #57

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koyuhau opened this issue May 11, 2017 · 7 comments
Closed

Can not access the konga #57

koyuhau opened this issue May 11, 2017 · 7 comments

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@koyuhau
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koyuhau commented May 11, 2017

When start up the service, found that I and a few colleagues can access the service, but there are also some other colleagues can't access.This should have nothing to do with the browser.
Do konga have to limit access to IP or amount, or is this a bug?

@pantsel
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pantsel commented May 11, 2017

Hi @koyuhau , Konga has no limit access to IP.
I will need more information on the issue since from what i understand it could be network related.

When you say "cannot access" what do you mean?

Can't access the server?

Are there any Logs available?

Have you setup Konga via docker or from source?

On what port is it running?

Can all the PCs ping the server where Konga is deployed on port 1337?

@koyuhau
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koyuhau commented May 11, 2017

"cannot access" means that there is no reaction using the browser to access port 1337.

And all the PCs can ping the server.

@pantsel
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pantsel commented May 11, 2017

If you open the javascript console on the browsers that can't access,, are there any logs?

@koyuhau
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koyuhau commented May 11, 2017

It nothing and just say ERR_CONNECTION_REFUSED

@pantsel
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pantsel commented May 11, 2017

That means that the connection is rejected.
As far as i can tell this is network related.

Is there a chance that a firewall is blocking the connection to the specific port?

Try

# telnet {your-server-ip} 1337

@koyuhau
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koyuhau commented May 11, 2017

I restart the konga,there is no problem.
This problem is a bit strange, it's not the first time.Sometimes can access, the second day cannot access again.

@koyuhau
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koyuhau commented May 11, 2017

Thank you for your help, again appear this kind of circumstance, I telnet 1337 again.

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