Reset password - email won't send

[trondkr]

I have the same exact problem as mentioned here, but the issue was closed and not resolved. I have setup my Parse server (v3.1.2) on Elastic Beanstalk and everything is working well. I have setup "reset email" and "verify email" using my Mailgun account and the parse-server-mailgun module. My "verify email" works correctly and an email is sent to the user but I can not get my "reset password" to function. I expect there is a parameter I am missing in my index.js file but I cant see what it can be. Given that the "verify email" correctly sends the link that verifies the account it must be something specific to the "reset password" options. I have googled this extensively without finding what the problem is.

The verbose log after sending a request for "reset password" does not offer any information and looks like this (seems correct):

 [36mverbose[39m: REQUEST for [POST] /parse/requestPasswordReset: {
   "email": "me@<removed>"
   } method=POST, url=/parse/requestPasswordReset, host=<removed>.com, 
   x-real-ip=<removed>, x-forwarded-for=<removed>, <removed>, content- 
   length=35, accept=*/*, accept-encoding=br, gzip, deflate, accept- 
   language=en-us, content-type=application/json; charset=utf-8, user- 
   agent=<removed>/299 CFNetwork/975.0.3 Darwin/18.2.0 (x86_64), x- 
   parse-app-build-version=299, x-parse-app-display-version=1.0.0, x- 
   parse-application-id=<removed>, x-parse-client-key=<removed>, x- 
   parse-client-version=osx1.17.2, x-parse-installation-id=<removed>, 
   x-parse-os-version=10.14.1 (18B75), x-forwarded-port=443, x- 
   forwarded-proto=https, email=me@<removed>
   [36mverbose[39m: RESPONSE from [POST] /parse/requestPasswordReset: {
   "response": {}}

My index.js file for my server looks like this for the email settings:

 ....
  databaseURI: databaseUri,
  cacheAdapter: redisCache,
  cloud: path.join(__dirname + '/cloud/main.js'),
  appId: process.env.APP_ID,
  masterKey: process.env.MASTER_KEY,
  serverURL: process.env.SERVER_URL,
  allowClientClassCreation: false,
  maxUploadSize: '10mb',
  jsonLogs: true,
  logsFolder: path.join(__dirname+'/logs'),
  sessionLength: 31536000, // 1 year in seconds
  expireInactiveSessions: true,
  verbose: process.env.VERBOSE,  
  revokeSessionOnPasswordReset: true,
  expireInactiveSessions: true,
  enableAnonymousUsers: process.env.ENABLE_ANONYMOUS_USERS,
  publicServerURL: process.env.PUBLIC_SERVER_URL,
  appName: 'removed',
  schemaCacheTTL: 5000,
  verifyUserEmails: process.env.VERIFY_USER_EMAIL,
  emailVerifyTokenValidityDuration: 43200,
  emailAdapter: {
     module: 'parse-server-mailgun',
     options: {
         fromAddress: process.env.DEFAULT_FROM_ADDRESS
    domain: process.env.MAILGUN_DOMAIN
    host:'api.mailgun.net',
    apiKey: process.env.MAILGUN_API_KEY
    templates: {
        passwordResetEmail: {
            subject: 'Reset your password',
            pathPlainText: path.join(__dirname+'/public/assets/HTML/password_reset.text'),
            pathHtml: path.join(__dirname+'/public/assets/HTML/password_reset.html'),
            callback: (user) => {
                return {
                    firstName: user.get('firstName')
                }
            }
        },
        verificationEmail: {
            subject: 'Confirm your account',
            pathPlainText: path.join(__dirname+'/public/assets/HTML/email_verify.text'),
            pathHtml: path.join(__dirname+'/public/assets/HTML/email_verify.html'),
            callback: (user) => {
                return {
                    firstName: user.get('firstName')
                     }
                 }
             }
         }
     }
  },

Any insight as to what may be the problem or what I may be lacking would be appreciated. Thank You. Cheers, Trond

Originally posted by @trondkr in #4022 (comment)

[JacobJT]

Is it reset_password instead of password_reset? I have the former, but don't recall if it's something custom set up. I know we customize the page, I don't know if we chose the path and it could be anything. We use the Sendgrid module and set up was just passing in an API key and e-mail we're sending from, but we add /public/reset_password.html to customPages property

[trondkr]

@JacobJT Thank you! That was exactly the issue. I can't believe I spent so much time trying to get this to work when the solution was so obvious.