Order Status Issue: Pending Payment Despite Successful Transaction

[kjarret]

Description:
Some orders in WooCommerce are marked as "Pending Payment," even though the transaction is successful in PayPlug. All plugins are up to date.

Configuration Information:

• Payment Plugin: PayPlug for WooCommerce v2.10.0

• WooCommerce Version: 9.3.3

• WordPress Version: 6.6.2

Expected Behavior:
The order status in WooCommerce should automatically update to "Processing" or "Completed" upon payment confirmation from PayPlug.

Additional Notes:

• Confirmed all plugins are up to date.

• No apparent errors in WooCommerce logs.

• Also tried switching PayPlug to test mode and placed a test order using the 4242 4242 4242 4242 card number provided by PayPlug documentation. The issue persists with the same "Pending Payment" status.

[dmurillo-payplug]

Hello @kjarret! To ensure you get the best support possible, could you please submit your request through our official Support system here: https://support.payplug.com/hc/en-gb/requests/new?

Thanks a lot!