Cannot view poll responses

[snpschaffer26]

H! I used this code snippet on a poll question in my guide but none of the responses are showing up in poll responses. I can see the responses to the other poll questions that I did not use this snippet on so it seems like the responses aren't showing because of the snippet. Do you have any advice? Thanks

[fortynachos]

Just want to check, did you wait an hour until the results processed in the Pendo UI? Also, can you confirm which snippet you're referring to? I'm not seeing a file referenced in the issue log.

Do note that these snippets are provided with no support or SLA, since they're free. We'll do our best to advise where possible.

[snpschaffer26]

Thank you for the prompt response! I did wait over an hour and was able to see other results. I am using this: https://gist.github.com/fortynachos/99949885c70f5acd7746e3672dd4470a

[fortynachos]

Hey there -- so I just tested this and it does work for my test subscription. The likely culprit here is that you may not have inputted the placeholder text and/or the open text field to capture the concatenated values. The documentation for that can be found here:
https://github.com/pendo-io/snippets/blob/master/guides/guidePolls/multiSelectCheckboxPolls/Documentation%20-%20Implementing%20Multi-Select%20Checkbox%20Polls%20in%20Pendo%20Guides.pdf

If you follow those instructions to the letter, wait an hour after a staging or production poll submission (note that responses aren't captured after just a guide preview), and still don't see the response, then let me know.

[snpschaffer26]

Hi and thank you! I did follow these exactly with no luck

[prolitariat]

This is also happening in our environment, poll has been active in public today since 6am and was deactivated at 1pm. No responses have been registered for the guide step that included the js snippet. We ended up disabling the multi-checkbox question. Followed the instructions here: https://github.com/pendo-io/snippets/blob/master/guides/guidePolls/multiSelectCheckboxPolls/Documentation%20-%20Implementing%20Multi-Select%20Checkbox%20Polls%20in%20Pendo%20Guides.pdf

[luztorres56]

Hello @fortynachos! I've also had the same issues with viewing the poll responses for my Pendo guide (with conditional branching) https://github.com/pendo-io/snippets/blob/master/guides/guidePolls/conditionalBranching/radioButtonPollBranching.js

We pushed this to prod earlier today - and are unable to see the poll selection, we can also see what users navigated through the guide.

[fortynachos]

Sorry for the delay everyone -- this has been fixed now in the snippet. Please go ahead and implement what's on the latest file on master and let me know if the issue is resolved.

https://github.com/pendo-io/snippets/blob/master/guides/guidePolls/conditionalBranching/radioButtonPollBranching.js

[sosama49]

@fortynachos Hey there! i just tested this for multi select polls .. and I am not able to view the answers to the poll in Pendo. I've followed through with the steps on the guide..But not sure which code to copy where? I am also not sure how to find my visitor ID to test the poll on Staging ..