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one of my h10 units will not start recording. #453

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smyffanon opened this issue Mar 27, 2024 · 0 comments
Open
8 tasks

one of my h10 units will not start recording. #453

smyffanon opened this issue Mar 27, 2024 · 0 comments
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question Further information is requested

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@smyffanon
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smyffanon commented Mar 27, 2024 •
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Platform your question concerns:

  • Android
  • iOS
  • Other
  • [ x] Platform is not relevant for this question

Device:

  • Polar OH1
  • Polar Verity Sense
  • [ x] Polar H10
  • Polar H9
  • Other
  • Device is not relevant for this question

Description:
The attached image has been ongoing about a week now.
I've done the remove battery, hold the snaps for 30 seconds around 10 times so far.

Replace with completely full batteries twice.

It works fine with Polar Sensor Logger to fetch HR and ECG over bluetooth, just the memory recording refuses to start.

Any suggestions appreciated.

Could a forced firmware reload help, and if yes, how do I do that?

Screenshot_20240327-045123
@smyffanon smyffanon added the question Further information is requested label Mar 27, 2024
@smyffanon smyffanon mentioned this issue May 11, 2024
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@smyffanon