No headphone sound.

[ryanpcmcquen]

If this is a bug, please use the template below. If this is a feature request, question, or a general discussion topic - please post on our subreddit https://reddit.com/r/pop_os - as that is the proper forum for those types of posts.

Reporter info

NAME="Pop!_OS"
VERSION="17.10 (Artful Aardvark)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Pop!_OS 17.10 (Artful Aardvark)"
VERSION_ID="17.10"
HOME_URL="https://system76.com/pop"
SUPPORT_URL="http://support.system76.com/"
BUG_REPORT_URL="https://github.com/system76/pop-distro/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=artful
UBUNTU_CODENAME=artful

Issue/Bug Description

No headphone sound. Sound works out of internal speakers.

Steps to reproduce (if you know)

Install Pop!_OS.

Expected behaviour

There would be sound out of the headphones.

Other Notes

Let me know what other diagnostic data would be helpful. I would love to get this working. Pop!_OS is amazing!

[jackpot51]

What machine are you running Pop!_OS on?

[ryanpcmcquen]

A Sager NP7338.

[jackpot51]

Is there a line out jack you can try?

[ryanpcmcquen]

No, the only audio ports are headphone and microphone (both 3.5mm).

[vincenttaglia]

I'm having the same issue on my Kudu Pro with the headphone port, except the built in speakers and the built in microphone both do not work as well. I also installed the System76 drivers and restarted but that didn't help.

This is what my dashboard looks like for sound:

and in the actual settings there are no input or output devices.

[ryanpcmcquen]

I've tried everything here:

http://support.system76.com/articles/audio/

$ lspci -v | grep -A6 Audio
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
	Subsystem: CLEVO/KAPOK Computer Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
	Flags: bus master, fast devsel, latency 0, IRQ 30
	Memory at f7a14000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

--
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
	Subsystem: CLEVO/KAPOK Computer 8 Series/C220 Series Chipset High Definition Audio Controller
	Flags: bus master, fast devsel, latency 0, IRQ 33
	Memory at f7a10000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: VT1802 Analog [VT1802 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 2: VT1802 Alt Analog [VT1802 Alt Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

I also have the system76-driver installed (sound did not work before it). I think my system is similar to some older System76 laptops even though it is not a System76 machine.

[vincenttaglia]

I just installed pulse audio, deleted the config files from pulse, and that ended up fixing the problem somehow. I did have pulse audio config files there from a restored backup, so that may or may not have something to do with it.

Also, ryanpcmcquen, I don't think you are supposed to install system76 drivers unless you have a system76 machine, but I may be wrong.

[ryanpcmcquen]

@vincenttaglia I'm pretty sure my machine is close to one of the older System76 machines.

[isantop]

@ryanpcmcquen Unless it's actually a System76-Branded computer, the Driver will not work on it, and it's designed not to. All System76 computers have certain BIOS modifications to implement things in more linux-friendly ways. The driver expects this, but that may cause issues even with systems similar to System76 machines.

[ryanpcmcquen]

@isantop, noted. It still had no headphone sound without the driver though.

[isantop]

This issue was moved to pop-os/pop#7