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PC Freezes After Suspend #340

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lucashtc opened this issue May 4, 2022 · 11 comments
Open

PC Freezes After Suspend #340

lucashtc opened this issue May 4, 2022 · 11 comments

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@lucashtc
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lucashtc commented May 4, 2022

Distribution (run cat /etc/os-release):

NAME="Pop!_OS"
VERSION="22.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 22.04 LTS"
VERSION_ID="22.04"
HOME_URL="https://pop.system76.com"
SUPPORT_URL="https://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=jammy
UBUNTU_CODENAME=jammy
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy $PACKAGE NAME):

system76-power:
  Instalado: 1.1.23~1667321125~22.04~4cceb52
  Candidato: 1.1.23~1667321125~22.04~4cceb52
  Tabela de versão:
 *** 1.1.23~1667321125~22.04~4cceb52 1001
       1001 http://apt.pop-os.org/release jammy/main amd64 Packages
        100 /var/lib/dpkg/status

Issue/Bug Description:
Whenever I suspend my desktop and wake it back up, it becomes unresponsive. I always have to press the off button to turn off and on again my way out.
After disabling system76-power extension the problem seems to go away

Steps to reproduce (if you know):
Suspend the machine

Expected behavior:
Suspend the machine and resume use after pressing the power button

Other Notes:

Solution found on Reddit: Reddit

@phrogpilot73
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phrogpilot73 commented May 5, 2022

It appears to be an issue with the new kernel 5.17.5 and system76 power. When I have the extension enabled, it matches what you describe above. When I disable system76 power, it matches the description on the first post of this reddit thread.
It is only repeatable on the 5.17.5 kernel, when rebooting into 5.16.19 - everything works as advertised.

I'm on a System76 LemurPro

@lucashtc
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lucashtc commented May 5, 2022

The problem reoccurred even with system76-power disabled.
So trying to see if the solution found at pop-os/shell#1413 (comment) will help.
So far I haven't had any problems.

@phrogpilot73
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The problem reoccurred even with system76-power disabled. So trying to see if the solution found at pop-os/shell#1413 (comment) will help. So far I haven't had any problems.

I tried that, and it didn't work (maybe the system76-power extension works more low level than I thought). Mentioned it on a reddit thread, and a system76 engineer commented that it's an upstream bug related to bluetooth.

@lucashtc
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lucashtc commented May 7, 2022

But in my case the problem appeared with kernel 5.16.19
And every time this error occurred, there was no bluetooth device connected.

@phrogpilot73
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But in my case the problem appeared with kernel 5.16.19 And every time this error occurred, there was no bluetooth device connected.

My will suspend normally when I have bluetooth turned off, only. If no devices are connected - it still suspends then freezes.

@lucashtc
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An observation:
A few minutes after locking the screen, it just crashes.
Not after I suspend.

@lucashtc
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It's been a few days since I had this problem.
But I will continue to accompany

@lucashtc
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I'm closing this issue, because I didn't have the problem anymore.

@lucashtc lucashtc reopened this Sep 4, 2022
@lucashtc lucashtc closed this as completed Sep 4, 2022
@lucashtc lucashtc reopened this Nov 9, 2022
@lucashtc
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lucashtc commented Nov 9, 2022

Reopening as I thought I had it resolved, but the problem remains

@theodrake
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Interesting I have this issue on a System76 laptop. I have a reoccurring issue where Bluetooth just stops working. Only BT device I use is a mouse. I've updated the BT drivers and haven't seen that issue, but am seeing the issue with suspend. Will try turning off BT then suspend.

@theodrake
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Well just turned off BT and was able to suspend successfully. I was also able to turn back on BT and have it work. That was the other issue I was having. BT would turn off and even after turning it back on mouse wouldn't connect. Only solution I found was to reboot.

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