V800 downloader stopped extracting HRM and GPX files

[psimps]

Hi Paul

20161210123908_0.zip
I've been using the V800 downloader without an issue since Aug until today. Polar recently released a new update for the V800 and my watch updated itself when I sync'd it the other week. I've just tried to extract the files and while V800 downloader can see the exercise file dates and allows me to select them and start the download, but no individual .hrm or .gpx files are extracted as before and I now get a folder with a whole load of BPB files and GZB files for the route data.
Have you come across this before when polar released a update? I've attached a zip folder of the folder that I now get instead of individual files for information.

Regards

Paul.

Paul.

[pcolby]

Hi @psimps,

Yeah, I've seen / heard of Polar breaking things with firmware updates quite a bit - even breaking their own software and devices. 😠

I myself haven't updated past 1.7.27 yet - I like to wait a little when Polar releases new firmewares, since they've broken watches on a few occasions. Indeed, the 1.8.15 firmware, which you were probably using, got withdrawn. 😒

Have you tried the new 1.8.31? It may have fixed the issue.

I haven't heard of any lasting issues with 1.8.31, so I'll upgrade my v800 shortly, and see how it goes... 😨

[psimps]

Hi Paul

Yes, I've updated my V800 with the new 1.8.31 release from polar and that does indeed seemed to have fixed the issue :-)
Fingers crossed that your V800 will also be fine when you update it