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[BUG] [BSOD] Print stopped and failed after 1 day, stubs.cpp:5. "USB or file error" before BSOD #4197

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jeremiahbiggs opened this issue Sep 10, 2024 · 2 comments
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BSOD Firmware crashed. bug Something isn't working. scheduled We are working on it or we have scheduled it for one of the next releases.

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@jeremiahbiggs
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Printer model

XL Multi Tool (5 toolheads) with Enclosure

Firmware version

6.1.3+7898 XL [S] [A]

Upgrades and modifications

Prusa Enclosure

Printing from...

USB Drive

Describe the bug

Problem:
Print stopped after one day of printing. Job continued on the screen, but did not progress and did not throw error. Could not pause and resume job.
Troubleshooting steps:

  • Initiated filament change to try to get job going again.
  • Attempted pause/resume of job, job was stuck on "resuming" for about 10 minutes.
  • Simulated power outage (unplugged printer during job)
  • Printer picked up job and returned to previous "stuck" state. As before, screen indicated print job was still going, but print heads did not move and did not make progress.
    New Error, same print issue (no printing):
    "USB Drive or file error, the print is now paused. Reconnect the drive."
    Troubleshooting steps:
  • Pulled USB drive, checked gcode with Prusa Slicer gcode viewer, application did not map/display print job correctly. Replaced gcode file on USB drive with new one from computer that mapped correctly in Prusa Slicer gcode viewer.
  • "USB Drive or file error..." message reappeared
  • Simulated power outage again
  • Job resumed, same issue with no progress and then "USB Drive or file error" message displayed.
    New Problem:
    Received BSOD stubs.cpp:5
    IMG_3461
    IMG_3463
    IMG_3467

How to reproduce

I have not and will not try to reproduce this issue, it is too costly in filament. Will try other prints, I have had other successful prints before this.

Expected behavior

No response

Files

2024-09-10.zip
https://1drv.ms/u/s!AvvWcWNFM39FicYv_polQH7djmslQw?e=eK1fGp

@jeremiahbiggs jeremiahbiggs added the bug Something isn't working. label Sep 10, 2024
@jeremiahbiggs jeremiahbiggs changed the title [BUG] Print stopped and failed after 1 day, stubs.cpp:5. "USB or file error" before BSOD [BUG] [BSOD] Print stopped and failed after 1 day, stubs.cpp:5. "USB or file error" before BSOD Sep 10, 2024
@jeremiahbiggs
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@danopernis danopernis added the BSOD Firmware crashed. label Sep 16, 2024
@danopernis danopernis self-assigned this Sep 16, 2024
@danopernis
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@jeremiahbiggs thanks for the report and especially for the crash dump.

The error stems from incorrect usage of StreamRestoreInfo in set_restore_info(). This particular bug is fixed in v6.2.0-alpha1 as part of the general fixes to media prefetch subsystem.

We are probably not going to release v6.1.4 so please try using v6.2.0-alpha1 or wait for the v6.2.0

@danopernis danopernis added the scheduled We are working on it or we have scheduled it for one of the next releases. label Sep 16, 2024
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