[Dev-ready Design] Explainer for "Closed Cases" for grantees familiar with "Negative Cases"

[reitermb]

Description:

Pilot research revisited the fact that many grantees use different/older terms for various elements of TANF data, in this case using "Negative" rather than "Closed" to refer to Section 2 data. This ticket delivers in-app and knowledge center enhancements to de-mystify the terminology difference for grantees. In-app changes should be achievable with minimal scope (i.e. around the level of adding text / knowledge center links to the data files page).

Related User Stories:

• As a grantee user I want to understand what Closed Case data refers to

AC:

• App explains terminology difference / directs users to the knowledge center
• Knowledge center explains the terminology difference
• Documentation work for the following has occurred:
  • Relevant User stories.
  • Recommended pa11y checks.
  • Updating living UX documents, e.g. User Flows or Personas(if relevant).
• Dev/Design sync has occurred; resulting tickets created
• The design is usable and accessible, meaning it adheres to definition of done standards for design work.

Expand Definition of Done Standards

• It uses USWDS components and follows it’s UX guidance, or a deviation is clearly documented

• Language is intentional and plain; placeholders are clearly documented

• It follows accessibility guidelines and accessibility implementation notes are documented (e.g. clear information hierarchy, color is not the only way meaning is communicated, etc.)

• If feedback identifies bigger questions or unknowns, create additional issues to investigate

Tasks:

• Draft design in Figma
• Draft hack.md with knowledge center changes

Supporting Documentation:

• Figma
• Hack.md

[stevenino]

@reitermb to add additional details that were discussed as part of the ticket sync with Alex.

[lilybl1]

Note: Based on discussions with Alex's meeting with the Tribal team members, it was identified that due to the long tail of fTANF replacement may be 1 year or more, there needs to be some content about Closed = Negative. TBD on the design, but needs to be considered.

[ADPennington]

did we also discuss implementing for other terms like "stratum"? @reitermb @lilybl1

[ADPennington]

Collaborator

please disregard. i see this is captured in #2217

[robgendron]

@reitermb Is this related to Parity?

[reitermb]

This may have been duped by knowledge center work that delivered these FAQ additions
Walking onto UX sync agenda to confirm