USB port not recognizing Armac UPS

[solmoller]

Describe the bug

I have a Armac UPS connected to a Rpi 4, it does not show up with lsusb neither on my 4 GB or 2 GB version. The same SD card in a Pi 2B 1 gb revision a01041 works perfectly and discovers the UPS

Strangely adding a cheapo USB hub fixes the problem

Without the USB hub

pi@raspberrypi:~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

With the USB hub

pi@raspberrypi:~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0925:1234 Lakeview Research 
Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Lakeview is the UPS, Genesys is the USB hub

DMESG on working system

[    1.394212] xhci_hcd 0000:01:00.0: new USB bus registered, assigned bus number 1
[    1.398817] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 5.10
[    1.398837] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    1.399637] hub 1-0:1.0: USB hub found
[    1.400434] xhci_hcd 0000:01:00.0: new USB bus registered, assigned bus number 2
[    1.400459] xhci_hcd 0000:01:00.0: Host supports USB 3.0 SuperSpeed
[    1.400979] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.10
[    1.400998] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    1.401752] hub 2-0:1.0: USB hub found
[    1.415772] usbhid: USB HID core driver
[    1.694880] usb 1-1: new high-speed USB device number 2 using xhci_hcd
[    1.897584] usb 1-1: New USB device found, idVendor=2109, idProduct=3431, bcdDevice= 4.21
[    1.897609] usb 1-1: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[    1.897627] usb 1-1: Product: USB2.0 Hub
[    1.899569] hub 1-1:1.0: USB hub found
[    2.234906] usb 1-1.4: new high-speed USB device number 3 using xhci_hcd
[    2.396640] usb 1-1.4: New USB device found, idVendor=05e3, idProduct=0608, bcdDevice=77.63
[    2.396662] usb 1-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[    2.396683] usb 1-1.4: Product: USB2.0 Hub
[    2.400094] hub 1-1.4:1.0: USB hub found
[    2.714905] usb 1-1.4.2: new low-speed USB device number 4 using xhci_hcd
[    2.863339] usb 1-1.4.2: New USB device found, idVendor=0925, idProduct=1234, bcdDevice= 0.01
[    2.863362] usb 1-1.4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    2.863380] usb 1-1.4.2: Product: UPS USB MON V1.4
[    2.873944] hid-generic 0003:0925:1234.0001: hiddev96,hidraw0: USB HID v1.00 Device [Љ UPS USB MON V1.4] on usb-0000:01:00.0-1.4.2/input0
[  113.502364] usb 1-1.4: USB disconnect, device number 3
[  113.502393] usb 1-1.4.2: USB disconnect, device number 4
[  306.536933] usb 1-1.4: new high-speed USB device number 5 using xhci_hcd
[  306.668582] usb 1-1.4: New USB device found, idVendor=05e3, idProduct=0608, bcdDevice=77.63
[  306.668606] usb 1-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[  306.668624] usb 1-1.4: Product: USB2.0 Hub
[  306.670515] hub 1-1.4:1.0: USB hub found
[  308.036949] usb 1-1.4.2: new low-speed USB device number 6 using xhci_hcd
[  308.174714] usb 1-1.4.2: New USB device found, idVendor=0925, idProduct=1234, bcdDevice= 0.01
[  308.174737] usb 1-1.4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  308.174755] usb 1-1.4.2: Product: UPS USB MON V1.4
[  308.185157] hid-generic 0003:0925:1234.0002: hiddev96,hidraw0: USB HID v1.00 Device [Љ UPS USB MON V1.4] on usb-0000:01:00.0-1.4.2/input0

I've tried
boot.config, over_voltage=1, options 8192cu rtw_power_mgnt=0, power supplies and lots of other experiments, including investing in a 3€ 480 mbps USB 2 cable.

Some times I've seen this in DMESG: unable to enumerate USB device
sometimes it's been paired with device descriptor read/64, error -71
sudo sh -c "echo 1 > /sys/bus/pci/devices/0000:00:00.0/remove" sudo sh -c "echo 1 > /sys/bus/pci/rescan"

on a faulty setup gives me this in DMESG:

[  306.668582] usb 1-1.4: New USB device found, idVendor=05e3, idProduct=0608, bcdDevice=77.63
[  306.668606] usb 1-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[  306.668624] usb 1-1.4: Product: USB2.0 Hub
[  306.670515] hub 1-1.4:1.0: USB hub found
[  306.670887] hub 1-1.4:1.0: 4 ports detected
[  308.036949] usb 1-1.4.2: new low-speed USB device number 6 using xhci_hcd
[  308.174714] usb 1-1.4.2: New USB device found, idVendor=0925, idProduct=1234, bcdDevice= 0.01
[  308.174737] usb 1-1.4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  308.174755] usb 1-1.4.2: Product: UPS USB MON V1.4
[  308.174772] usb 1-1.4.2: Manufacturer: Љ
[  308.185157] hid-generic 0003:0925:1234.0002: hiddev96,hidraw0: USB HID v1.00 Device [Љ UPS USB MON V1.4] on usb-0000:01:00.0-1.4.2/input0
[  785.523875] usb 1-1.4: USB disconnect, device number 5
[  785.523904] usb 1-1.4.2: USB disconnect, device number 6
[ 1100.834139] xhci_hcd 0000:01:00.0: remove, state 4
[ 1100.834171] usb usb2: USB disconnect, device number 1
[ 1100.835553] xhci_hcd 0000:01:00.0: USB bus 2 deregistered
[ 1100.835643] xhci_hcd 0000:01:00.0: remove, state 4
[ 1100.835672] usb usb1: USB disconnect, device number 1
[ 1100.835690] usb 1-1: USB disconnect, device number 2
[ 1100.839833] xhci_hcd 0000:01:00.0: USB bus 1 deregistered
[ 1100.840648] pci_bus 0000:01: busn_res: [bus 01] is released
[ 1106.367800] pci 0000:00:00.0: [14e4:2711] type 01 class 0x060400
[ 1106.368066] pci 0000:00:00.0: PME# supported from D0 D3hot
[ 1106.375193] pci 0000:01:00.0: [1106:3483] type 00 class 0x0c0330
[ 1106.375339] pci 0000:01:00.0: reg 0x10: [mem 0x600000000-0x600000fff 64bit]
[ 1106.375868] pci 0000:01:00.0: PME# supported from D0 D3cold
[ 1106.379484] PCI: bus1: Fast back to back transfers disabled
[ 1106.379558] pci 0000:00:00.0: BAR 8: assigned [mem 0x600000000-0x6000fffff]
[ 1106.379585] pci 0000:01:00.0: BAR 0: assigned [mem 0x600000000-0x600000fff 64bit]
[ 1106.379670] pci 0000:00:00.0: PCI bridge to [bus 01]
[ 1106.379696] pci 0000:00:00.0:   bridge window [mem 0x600000000-0x6000fffff]
[ 1106.380379] pcieport 0000:00:00.0: PME: Signaling with IRQ 63
[ 1106.419010] xhci_hcd 0000:01:00.0: xHCI Host Controller
[ 1106.419060] xhci_hcd 0000:01:00.0: new USB bus registered, assigned bus number 1
[ 1106.422396] xhci_hcd 0000:01:00.0: hcc params 0x002841eb hci version 0x100 quirks 0x0000060000000890
[ 1106.423738] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 5.10
[ 1106.423758] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1106.423776] usb usb1: Product: xHCI Host Controller
[ 1106.423793] usb usb1: Manufacturer: Linux 5.10.103-v7l+ xhci-hcd
[ 1106.423810] usb usb1: SerialNumber: 0000:01:00.0
[ 1106.425378] hub 1-0:1.0: USB hub found
[ 1106.425500] hub 1-0:1.0: 1 port detected
[ 1106.426303] xhci_hcd 0000:01:00.0: xHCI Host Controller
[ 1106.426334] xhci_hcd 0000:01:00.0: new USB bus registered, assigned bus number 2
[ 1106.426363] xhci_hcd 0000:01:00.0: Host supports USB 3.0 SuperSpeed
[ 1106.426999] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.10
[ 1106.427019] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1106.427037] usb usb2: Product: xHCI Host Controller
[ 1106.427055] usb usb2: Manufacturer: Linux 5.10.103-v7l+ xhci-hcd
[ 1106.427072] usb usb2: SerialNumber: 0000:01:00.0
[ 1106.427931] hub 2-0:1.0: USB hub found
[ 1106.428025] hub 2-0:1.0: 4 ports detected
[ 1106.714059] usb 1-1: new high-speed USB device number 2 using xhci_hcd
[ 1106.864266] usb 1-1: device descriptor read/64, error -71
[ 1107.134263] usb 1-1: device descriptor read/64, error -71
[ 1107.404121] usb 1-1: new high-speed USB device number 3 using xhci_hcd
[ 1107.554378] usb 1-1: device descriptor read/64, error -71
[ 1107.824380] usb 1-1: device descriptor read/64, error -71
[ 1107.944757] usb usb1-port1: attempt power cycle
[ 1108.414136] usb 1-1: new high-speed USB device number 4 using xhci_hcd
[ 1109.022085] xhci_hcd 0000:01:00.0: Setup ERROR: setup address command for slot 1.

The system is fully upgraded and updated as of today:

Linux version 5.10.103-v7l+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #1529 SMP Tue Mar 8 12:24:00 GMT 2022
pi@raspberrypi:~ $ cat /etc/os-release
PRETTY_NAME="Raspbian GNU/Linux 10 (buster)"
NAME="Raspbian GNU/Linux"
VERSION_ID="10"
VERSION="10 (buster)"
VERSION_CODENAME=buster
ID=raspbian
ID_LIKE=debian
HOME_URL="http://www.raspbian.org/"
SUPPORT_URL="http://www.raspbian.org/RaspbianForums"
BUG_REPORT_URL="http://www.raspbian.org/RaspbianBugs"

Steps to reproduce the behaviour

Add Armac UPS to system, do lsusb

add USB hub inbetween, do lsusb

Device (s)

Raspberry Pi 4 Mod. B

System

Raspberry Pi reference 2020-02-13
Generated using pi-gen, https://github.com/RPi-Distro/pi-gen, 5f884374b6ac6e155330c58caa1fb7249b8badf1, stage4

Dec 1 2021 15:01:54
Copyright (c) 2012 Broadcom
version 71bd3109023a0c8575585ba87cbb374d2eeb038f (clean) (release) (start

Linux raspberrypi 5.10.103-v7l+ #1529 SMP Tue Mar 8 12:24:00 GMT 2022 armv7l GNU/Linux

Logs

See above

Additional context

No response

[ReneElizondo]

Have you tried the recommended workaround suggested on #5046?

If you do, can you post your results?