On the page presented after a new incident is created using the NorCen Dispatch Console, modify text

[jim-mcgowan]

Remove the text: "A Red Cross responder should return your call within 10-15 minutes to confirm the details and ur estimated time of arrival if appropriate."

In addition, add: "Please immediately alert the Region to this incident so they can initiate the response. Return to the Dispatch Console using the button below and locate your incident at the top of the list. Click “Show” to see the phone number for the on-call person in that Chapter and call them with the incident details immediately. Continue calling through the list until you speak to a member of the Regional team."