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ace_voicemail.py
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ace_voicemail.py
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# This file is Copyright (c) 2022 ITAS Solutions LP. All rights reserved.
# Contact ITAS Solutions LP for licensing inquiries.
# stdlib imports:
from abc import ABCMeta, abstractmethod
import asyncio
from dataclasses import dataclass
import datetime
import itertools
import json
import logging
import math
from mypy_extensions import TypedDict
from pathlib import Path, PurePosixPath
import random
from typing import (
Any, Callable, cast, Coroutine, Dict, List, Optional as Opt, Tuple, Union,
)
from typing_extensions import AsyncIterator, Literal
from uuid import uuid4
# 3rd-party imports:
import aiofiles # pip install aiofiles
import natural.number # pip install natural
# local imports:
import ace_settings
import ace_util as util
from dhms import dhms
from esl import ESL
from tts import TTS, TTS_VOICES, tts_voices
logger = logging.getLogger( __name__ )
CONF_VOICEMAIL_NAME = False
class LoadBoxError( Exception ):
pass
class BoxNotFound( LoadBoxError ):
pass
class BoxCorrupted( LoadBoxError ):
pass
class BOXSETTINGS( TypedDict ):
type: Literal['root_voicemail']
greeting: Opt[int]
max_greeting_seconds: Opt[int]
max_message_seconds: Opt[int]
pin: str
default_email_subject: Opt[str]
default_email_body: Opt[str]
format: Opt[str]
default_sms_message: Opt[str]
delivery: Dict[str,Any]
branches: Dict[str,Any]
greetingBranch: Dict[str,Any]
g_base = PurePosixPath( '/usr/share/itas/ace/voicemail' )
g_box_path: PurePosixPath = g_base / 'meta'
g_msgs_path: PurePosixPath = g_base / 'msgs'
SILENCE_1_SECOND = 'silence_stream://1000' # 1000
SILENCE_2_SECONDS = 'silence_stream://2000' # 2000
SILENCE_3_SECONDS = 'silence_stream://3000' # 3000
SILENCE_10_SECONDS = 'silence_stream://10000' # 10000
GUEST_SAVE = '1'
GUEST_LISTEN = '2'
GUEST_RERECORD = '3'
GUEST_DELETE = '4'
GUEST_URGENT = '5'
MAIN_NEW_MSGS = '1'
MAIN_SAVED_MSGS = '2'
MAIN_GREETING = '3'
MAIN_NAME = '4'
MAIN_PASSWORD = '5'
LISTEN_REPEAT = '1'
LISTEN_SAVE = '2'
LISTEN_DELETE = '3'
LISTEN_UNDELETE = '3'
LISTEN_MARK_URGENT = '4'
LISTEN_MARK_NEW = '5'
LISTEN_ENVELOPE = '6'
LISTEN_NEXT_MSG = '7'
LISTEN_PREV_MSG = '8'
LISTEN_MAIN_MENU = '9'
GREETING_LISTEN = '1'
GREETING_RECORD = '2'
GREETING_CHOOSE = '3'
GREETING_DELETE = '4'
GREETING_RETURN = '9'
RECORD_SAVE = '1' # THIS CANNOT BE CUSTOMIZED WITHOUT CHANGING THE GREETING
RECORD_REVIEW = '2' # THIS CANNOT BE CUSTOMIZED WITHOUT CHANGING THE GREETING
RECORD_REDO = '3' # THIS CANNOT BE CUSTOMIZED WITHOUT CHANGING THE GREETING
RECORD_RETURN = '9'
AND = 'currency/and.wav'
NEGATIVE = 'currency/negative.wav'
HUNDRED = 'digits/hundred.wav'
MILLION = 'digits/million.wav'
POUND = 'digits/pound.wav'
STAR = 'digits/star.wav'
THOUSAND = 'digits/thousand.wav'
DIGITS = {
'0': 'digits/0.wav',
'1': 'digits/1.wav',
'2': 'digits/2.wav',
'3': 'digits/3.wav',
'4': 'digits/4.wav',
'5': 'digits/5.wav',
'6': 'digits/6.wav',
'7': 'digits/7.wav',
'8': 'digits/8.wav',
'9': 'digits/9.wav',
'*': STAR,
'#': POUND,
}
TEENS = {
'10': 'digits/10.wav',
'11': 'digits/11.wav',
'12': 'digits/12.wav',
'13': 'digits/13.wav',
'14': 'digits/14.wav',
'15': 'digits/15.wav',
'16': 'digits/16.wav',
'17': 'digits/17.wav',
'18': 'digits/18.wav',
'19': 'digits/19.wav',
}
TWENTY = 'digits/20.wav'
THIRTY = 'digits/30.wav'
FOURTY = 'digits/40.wav'
FIFTY = 'digits/50.wav'
SIXTY = 'digits/60.wav'
SEVENTY = 'digits/70.wav'
EIGHTY = 'digits/80.wav'
NINETY = 'digits/90.wav'
PLEASE_TRY_AGAIN = 'directory/dir-please_try_again.wav'
AINT_NOBODY_GOT_TIME_FOR_THAT = 'ivr/ivr-aint_nobody_got_time_for_that.wav'
MAN_THAT_IS_COLD_FOOLISH_COLD_FOOLISH = 'ivr/ivr-cold_foolish.wav'
CONGRATS_YOU_PRESSED_STAR_THAT_DOES_NOT_MEAN_YOU_ARE_A_STAR = 'ivr/ivr-congratulations_you_pressed_star.wav'
PLEASE_HOLD_WHILE_WE_CONNECT_YOU_TO_AN_ACTUAL_HUMAN_BEING = 'ivr/ivr-connect_actual_human_being.wav'
DID_YOU_MEAN_TO_PRESS_THAT_KEY = 'ivr/ivr-did_you_mean_to_press_key.wav'
I_JUST_LOVE_THE_WAY_YOU_PRESS_THOSE_TOUCHTONES = 'ivr/ivr-love_those_touch_tones.wav'
THIS_MSG_WILL_SELF_DESTRUCT_IN_54321 = 'ivr/ivr-message_self_destruct.wav'
NO_NO_NO = 'ivr/ivr-no_no_no.wav'
OH_WHATEVER = 'ivr/ivr-oh_whatever.wav'
THATS_IT_ONE_MORE_MISTAKE_AND_I_WILL_HANGUP_ON_YOUR_ASS = 'ivr/ivr-one_more_mistake.wav'
THAT_WAS_AN_INVALID_ENTRY = 'ivr/ivr-that_was_an_invalid_entry.wav'
TO_ACCEPT_PRESS = 'ivr/ivr-to_accept_press.wav'
TO_RETURN_TO_THE_PREVIOUS_MENU = 'ivr/ivr-to_return_to_previous_menu.wav'
PRESS_1_TO_SAVE_RECORDING_PRESS_2_TO_REVIEW_PRESS_3_TO_RERECORD = 'ivr/ivr-save_review_record.wav'
YES_WE_HAVE_NO_BANANAS = 'ivr/ivr-yes_we_have_no_bananas.wav'
AN_ERROR_HAS_OCCURRED_PLEASE_CONTACT_THE_ADMINISTRATOR = 'misc/error.wav'
ENGLISH = 'misc/en.wav'
ERROR = 'misc/error.wav'
ITS_TOTALLY_SOCCER_MOM_SHIT = 'misc/misc-soccer_mom.wav'
IM_SORRY = 'misc/sorry.wav'
TOO_MANY_FAILED_ATTEMPTS = 'voicemail/vm-abort.wav'
FOR_ADVANCED_OPTIONS = 'voicemail/vm-advanced.wav'
FOR_ADVANCED_OPTIONS2 = 'voicemail/vm-advanced_alt.wav'
TO_CHANGE_YOUR_PASSWORD = 'voicemail/vm-change_password.wav'
TO_CHOOSE_GREETING = 'voicemail/vm-choose_greeting.wav'
CHOOSE_A_GREETING_BETWEEN_1_AND_9 = 'voicemail/vm-choose_greeting_choose.wav'
INVALID_VALUE = 'voicemail/vm-choose_greeting_fail.wav'
PLEASE_CHOOSE_A_PASSWORD_THAT_DOES_NOT_CONTAIN_ALL_REPEATING_OR_ALL_CONSECUTIVE_DIGITS = 'voicemail/vm-choose_password.wav'
TO_CONTINUE = 'voicemail/vm-continue.wav'
TO_DELETE_GREETING = 'voicemail/vm-delete_recording.wav'
TO_DELETE_THIS_MESSAGE = 'voicemail/vm-delete_message.wav'
DELETED = 'voicemail/vm-deleted.wav'
TO_DELETE_THE_RECORDING = 'voicemail/vm-delete_recording.wav'
EMAILED = 'voicemail/vm-emailed.wav'
PLEASE_ENTER_YOUR_ID_FOLLOWED_BY = 'voicemail/vm-enter_id.wav'
PLEASE_ENTER_YOUR_NEW_PASSWORD_THEN_PRESS_THE_POUND_KEY = 'voicemail/vm-enter_new_pin.wav'
PLEASE_ENTER_YOUR_PASSWORD_FOLLOWED_BY = 'voicemail/vm-enter_pass.wav'
LOGIN_INCORRECT = 'voicemail/vm-fail_auth.wav'
FOLLOWED_BY = 'voicemail/vm-followed_by.wav'
FOLLOWED_BY_POUND = 'voicemail/vm-followed_by_pound.wav'
TO_ADD_AN_INTRODUCTION_TO_THIS_MESSAGE = 'voicemail/vm-forward_add_intro.wav'
PLEASE_ENTER_THE_EXTENSION_TO_FORWARD_THIS_MESSAGE_TO = 'voicemail/vm-forward_enter_ext.wav'
TO_FORWARD_THE_RECORDING_TO_YOUR_EMAIL = 'voicemail/vm-forward_to_email.wav'
FROM = 'voicemail/vm-from.wav'
GOODBYE = 'voicemail/vm-goodbye.wav'
GREETING = 'voicemail/vm-greeting.wav'
HAS_BEEN_CHANGED_TO = 'voicemail/vm-has_been_changed_to.wav'
WELCOME_TO_YOUR_VOICEMAIL = 'voicemail/vm-hello.wav'
IN_FOLDER_INBOX = 'voicemail/vm-in_folder.wav'
LAST = 'voicemail/vm-last.wav'
TO_LISTEN_TO_NEW_MESSAGES = 'voicemail/vm-listen_new.wav'
TO_LISTEN_TO_SAVED_MESSAGES = 'voicemail/vm-listen_saved.wav'
TO_LISTEN_TO_GREETING = 'voicemail/vm-listen_to_recording.wav'
TO_LISTEN_TO_THE_RECORDING = 'voicemail/vm-listen_to_recording.wav'
TO_LISTEN_TO_THE_RECORDING_AGAIN = 'voicemail/vm-listen_to_recording_again.wav'
THAT_MAILBOX_IS_FULL_PLEASE_TRY_YOUR_CALL_AGAIN_LATER = 'voicemail/vm-mailbox_full.wav'
FOR_THE_MAIN_MENU = 'voicemail/vm-main_menu.wav'
FOR_THE_MAIN_MENU2 = 'voicemail/vm-main_menu_alt.wav'
TO_MARK_THIS_MESSAGE_URGENT = 'voicemail/vm-mark-urgent.wav'
MARKED_URGENT = 'voicemail/vm-marked-urgent.wav'
MARKED_NEW = 'voicemail/vm-marked_new.wav'
TO_MARK_THIS_MESSAGE_AS_NEW = 'voicemail/vm-mark_message_new.wav'
MESSAGE = 'voicemail/vm-message.wav'
MESSAGES = 'voicemail/vm-messages.wav'
MESSAGES2 = 'voicemail/vm-messages_alt.wav' # full stop
MESSAGE2 = 'voicemail/vm-message_alt.wav'
TO_HEAR_THE_MESSAGE_ENVELOPE = 'voicemail/vm-message_envelope.wav'
MESSAGE_FORWARDED = 'voicemail/vm-message_forwarded.wav'
MESSAGE_FROM = 'voicemail/vm-message_from.wav'
MESSAGE_NUMBER = 'voicemail/vm-message_number.wav'
THE_MINIMUM_PIN_LENGTH_IS = 'voicemail/vm-minimum_pin_length_is.wav'
NEW = 'voicemail/vm-new.wav'
NEXT = 'voicemail/vm-next.wav'
NOBODY_IS_CURRENTLY_LEAVING_A_MESSAGE_IN_THIS_VOICEMAIL_BOX = 'voicemail/vm-nobody_leaving_message.wav'
IS_NOT_AVAILABLE = 'voicemail/vm-not_available.wav'
THE_PERSON_YOU_ARE_TRYING_TO_REACH_IS_NOT_AVAILABLE_AND_DOES_NOT_HAVE_VOICEMAIL = 'voicemail/vm-not_available_no_voicemail.wav'
THE_EXTENSION_YOU_HAVE_DIALED_DOES_NOT_ANSWER_AND_THERE_IS_NO_VOICEMAIL_BOX_SETUP_FOR_THIS_EXTENSION = 'voicemail/vm-no_answer_no_vm.wav'
NO_MORE_MESSAGES = 'voicemail/vm-no_more_messages.wav'
YOUR_PASSWORD_HAS_BEEN_CHANGED = 'voicemail/vm-password_has_been_changed.wav'
A_PASSWORD_SUCH_AS_1111_OR_1234_IS_NOT_SECURE = 'voicemail/vm-password_is_not_secure.wav'
THE_PASSWORD_YOU_ENTERED_IS_NOT_VALID_ON_THIS_SYSTEM = 'voicemail/vm-password_not_valid.wav'
THE_PERSON_AT_EXTENSION = 'voicemail/vm-person.wav'
THE_PIN_YOU_ENTERED_IS_BELOW_THE_MINIMUM_LENGTH = 'voicemail/vm-pin_below_minimum_length.wav'
IS_NOT_AVAILABLE2 = 'voicemail/vm-play_greeting.wav'
TO_PLAY_THE_NEXT_MESSAGE = 'voicemail/vm-play_next_message.wav'
TO_PLAY_THE_PREVIOUS_MESSAGE = 'voicemail/vm-play_previous_message.wav'
PRESS = 'voicemail/vm-press.wav'
RECEIVED = 'voicemail/vm-received.wav'
RECORD_YOUR_GREETING_AT_THE_TONE_PRESS_ANY_KEY_OR_STOP_TALKING_TO_END_THE_RECORDING = 'voicemail/vm-record_greeting.wav'
RECORD_YOUR_MESSAGE_AT_THE_TONE_PRESS_ANY_KEY_OR_STOP_TALKING_TO_END_THE_RECORDING = 'voicemail/vm-record_message.wav'
AT_THE_TONE_PLEASE_RECORD_YOUR_NAME_PRESS_ANY_KEY_OR_STOP_TALKING_TO_END_THE_RECORDING = 'voicemail/vm-record_name1.wav'
TO_RECORD_YOUR_NAME = 'voicemail/vm-record_name2.wav'
TO_REPEAT_THIS_MESSAGE = 'voicemail/vm-repeat_message.wav'
TO_RERECORD = 'voicemail/vm-rerecord.wav'
TO_RETURN_THE_CALL_NOW = 'voicemail/vm-return_call.wav'
SAVED = 'voicemail/vm-saved.wav'
TO_SAVE_THIS_MESSAGE = 'voicemail/vm-save_message.wav'
TO_SAVE_THE_RECORDING = 'voicemail/vm-save_recording.wav'
SELECTED = 'voicemail/vm-selected.wav'
TO_SEND_THIS_MESSAGE_NOW = 'voicemail/vm-send_message_now.wav'
THAT_WAS_AN_INVALID_EXTENSION = 'voicemail/vm-that_was_an_invalid_ext.wav'
YOUR_RECORDING_IS_BELOW_THE_MINIMUM_ACCEPTABLE_LENGTH_PLEASE_TRY_AGAIN = 'voicemail/vm-too-small.wav'
TO_EXIT = 'voicemail/vm-to_exit.wav'
TO_EXIT2 = 'voicemail/vm-to_exit_alt.wav'
TO_FORWARD_THIS_MESSAGE = 'voicemail/vm-to_forward.wav'
TO_RECORD_A_GREETING = 'voicemail/vm-to_record_greeting.wav'
YOUR_PIN_IS_USED_TO_PREVENT_OTHERS_FROM_ACCESSING_YOUR_VM_MSGS_WOULD_YOU_LIKE_TO_CHANGE_IT_NOW = 'voicemail/vm-tutorial_change_pin.wav'
I_NEED_TO_RECORD_YOUR_FIRST_AND_LAST_NAME_THIS_RECORDING_IS_USED_THROUGHOUT_THE_SYSTEM_INCLUDING_IN_THE_COMPANY_DIRECTORY = 'voicemail/vm-tutorial_record_name.wav'
WELCOME_TO_YOUR_NEW_VOICEMAIL_TO_LISTEN_TO_A_TUTORIAL_AND_SETUP_YOUR_VM_BOX_PRESS1_TO_SKIP_PRESS2 = 'voicemail/vm-tutorial_yes_no.wav'
UNDELETED = 'voicemail/vm-undeleted.wav'
TO_UNDELETE_THIS_MESSAGE = 'voicemail/vm-undelete_message.wav'
URGENT_NEW = 'voicemail/vm-urgent-new.wav'
URGENT_SAVED = 'voicemail/vm-urgent-saved.wav'
URGENT = 'voicemail/vm-urgent.wav'
REMEMBER_THAT_YOUR_VOICEMAIL_PASSWORD_IS_ALSO_YOUR_WEB_INTERFACE_PASSWORD = 'voicemail/vm-voicemail_password_is_web_password.wav'
YOU_HAVE = 'voicemail/vm-you_have.wav'
def digits_audio( digits: str ) -> List[str]:
audio: List[str] = [
DIGITS[digit] for digit in digits
]
return audio
def number_audio( value: int ) -> List[str]:
sounds: List[str] = []
if value < 0:
value = -value
sounds.append( NEGATIVE )
if value >= 1000000:
assert( value < 1000000000 )
newvalue: int = value % 1000000
millions: int = math.floor( ( value - newvalue ) / 1000000 )
value = newvalue
sounds.extend( number_audio( millions ))
sounds.append( MILLION )
if value >= 1000:
newvalue = value % 1000
thousands: int = math.floor( ( value - newvalue ) / 1000 )
value = newvalue
sounds.extend( number_audio( thousands ))
sounds.append( THOUSAND )
if value >= 100:
newvalue = value % 100
hundreds: int = math.floor( ( value - newvalue ) / 100 )
value = newvalue
sounds.extend( number_audio( hundreds ))
sounds.append( HUNDRED )
decade: Opt[int] = None
decade_sound: str
if value >= 90:
decade, decade_sound = 90, NINETY
elif value >= 80:
decade, decade_sound = 80, EIGHTY
elif value >= 70:
decade, decade_sound = 70, SEVENTY
elif value >= 60:
decade, decade_sound = 60, SIXTY
elif value >= 50:
decade, decade_sound = 50, FIFTY
elif value >= 40:
decade, decade_sound = 40, FOURTY
elif value >= 30:
decade, decade_sound = 30, THIRTY
elif value >= 20:
decade, decade_sound = 20, TWENTY
if decade is not None:
sounds.append( decade_sound )
if value > decade:
sounds.append( DIGITS[str( value - decade )] )
value = value - decade
if value >= 10:
sounds.append( TEENS[str( value )] )
elif value > 0:
sounds.append( DIGITS[str( value )] )
elif not sounds:
sounds.append( DIGITS['0'] )
return sounds
Q = '%(150,100,'
H = '%(400,100,'
A = '440)'
C4 = '261.63)'
C5 = '523.25)'
E = '329.63)'
F4 = '349.23)'
QA = f'{Q}{A}'
QC4 = f'{Q}{C4}'
HF4 = f'{H}{F4}'
QE = f'{Q}{E}'
QF4 = f'{Q}{F4}'
HE = f'{H}{E}'
TONE_FUN = f'tone_stream://{QA};{QA};{QA};{QE};{QF4}:{QF4}:{HE}'
TONE_BORING = f'tone_stream://{HF4}'
TONE = TONE_BORING
@dataclass
class MSG:
folder: PurePosixPath
file: str
path: PurePosixPath
box: int
year: int
month: int
day: int
hour: int
minute: int
second: int
did: str
ani: str
uuid: str
priority: Literal['normal','urgent']
status: Literal['new','saved','delete']
old_priority: Opt[Literal['normal','urgent']] = None
old_status: Opt[Literal['new','saved','delete']] = None
def to_path( self ) -> PurePosixPath:
parts: List[str] = [
str( self.box ),
str( self.year ),
str( self.month ),
str( self.day ),
str( self.hour ),
str( self.minute ),
str( self.second ),
self.did,
self.ani,
self.uuid,
self.priority,
self.status,
]
return ( self.folder / '-'.join( parts )).with_suffix( '.wav' )
class EventHandler( metaclass = ABCMeta ):
@abstractmethod
def handle_event( self, event: ESL.Message ) -> None:
cls = type( self )
raise NotImplementedError( f'{cls.__module__}.{cls.__qualname__}.handle_event()' )
class Voicemail:
min_pin_length: int = 4
use_tts: bool = False
owner_user: str
owner_group: str
def __init__( self, esl: ESL, uuid: str, settings: ace_settings.Settings ) -> None:
self.min_pin_length = settings.vm_min_pin_length
self.use_tts = settings.vm_use_tts
self.esl = esl
self.uuid = uuid
self.settings = settings
_event_handler: Opt[EventHandler] = None
def _on_event( self, event: ESL.Message ) -> None:
if self._event_handler:
self._event_handler.handle_event( event )
@staticmethod
async def init( *,
box_path: PurePosixPath,
msgs_path: PurePosixPath,
owner_user: str,
owner_group: str,
on_event: Callable[[ESL.Message],None],
) -> None:
global g_box_path, g_msgs_path
g_box_path = box_path
g_msgs_path = msgs_path
Voicemail.owner_user = owner_user
Voicemail.owner_group = owner_group
async def _make_and_own( path: Path ) -> None:
await util.mkdirp( path )
await util.chown( path, owner_user, owner_group )
await util.chmod( path, 0o775 )
await _make_and_own( Path( g_box_path ))
await _make_and_own( Path( g_msgs_path ))
class X( EventHandler ):
def handle_event( self, event: ESL.Message ) -> None:
on_event( event )
Voicemail._event_handler = X()
async def scandir( self, path: Path, mask: str ) -> AsyncIterator[Path]:
async for file in util.glob( path, mask ):
yield file
async def play( self, sounds: List[str],
min_digits: int,
max_digits: int,
max_attempts: int,
timeout: datetime.timedelta,
terminators: str,
error: str,
digit_regex: str,
variable_name: str,
digit_timeout: datetime.timedelta,
) -> str:
log = logger.getChild( 'Voicemail.play' )
async def _play( path: str, local_timeout: datetime.timedelta ) -> str:
log = logger.getChild( 'Voicemail.play._play' )
log.debug( 'playing %r', path )
max_attempts = 1
log.info( 'executing playAndGetDigits mindig=%r maxdig=%r #atts=%r timeout=%r term=%r snd=%r err=%r re=%r var=%r dig_timeout=%r',
min_digits,
max_digits,
max_attempts,
dhms( local_timeout ),
terminators,
path,
error,
digit_regex,
variable_name,
dhms( digit_timeout ),
)
digits_: List[str] = []
async for event in self.esl.play_and_get_digits( self.uuid,
min_digits,
max_digits,
max_attempts,
local_timeout,
terminators,
path,
error,
digit_regex,
variable_name,
digit_timeout,
digits = digits_,
):
self._on_event( event )
digits = ''.join( digits_ )
log.debug( 'digits=%r', digits )
return digits
#session:flushDigits()
#session:setInputCallback( 'input_callback', '' )
digits: Opt[str] = None
timeouts: List[datetime.timedelta] = [ datetime.timedelta( milliseconds = 1 ) ] * len( sounds )
timeouts[-1] = timeout
for attempt in range( max_attempts ):
for sound, local_timeout in zip( sounds, timeouts ):
if isinstance( sound, str ):
digits = await _play( sound, local_timeout )
if digits:
log.debug( 'returning digits=%r', digits )
return digits
else:
log.error( 'invalid sound=%r', sound )
digits = ''
log.debug( 'returning digits=%r', digits )
return digits
async def play_menu( self, sounds: List[str], max_attempts: int = 1 ) -> str:
assert len( sounds ), f'invalid sounds={sounds!r}'
min_digits: int = 1
max_digits: int = 1
if max_attempts < 1:
max_attempts = 1
timeout = datetime.timedelta( seconds = 0.01 ) # maybe this should be longer?
terminators: str = ''
error: str = ''
digit_regex: str = ''
variable_name: str = ''
digit_timeout = datetime.timedelta( seconds = 0.01 )
return await self.play( sounds,
min_digits,
max_digits,
max_attempts,
timeout,
terminators,
error,
digit_regex,
variable_name,
digit_timeout,
)
async def play_box( self, sounds: List[str] ) -> str:
min_digits: int = 2
max_digits: int = 20
max_attempts: int = 3
timeout = datetime.timedelta( seconds = 10 )
terminators: str = '#'
error: str = ''
digit_regex: str = ''
variable_name: str = ''
digit_timeout = datetime.timedelta( seconds = 5 )
return await self.play( sounds,
min_digits,
max_digits,
max_attempts,
timeout,
terminators,
error,
digit_regex,
variable_name,
digit_timeout,
)
async def play_pin( self, sounds: List[str], digit_regex: str = '' ) -> str:
#session:flushDigits()
min_digits: int = 1
max_digits: int = 20
max_attempts: int = 1
timeout = datetime.timedelta( seconds = 10 )
terminators: str = '#'
error: str = ''
variable_name: str = ''
digit_timeout = datetime.timedelta( seconds = 5 )
return await self.play( sounds,
min_digits,
max_digits,
max_attempts,
timeout,
terminators,
error,
digit_regex or '\\d+',
variable_name,
digit_timeout,
)
async def load_file_into_memory( self, path: Path ) -> str:
async with aiofiles.open( str( path ), 'r' ) as f:
content = await f.read()
return content
def grts_path( self, box: int ) -> PurePosixPath:
return g_box_path / str( box )
def msgs_path( self, box: int ) -> PurePosixPath:
return g_msgs_path / str( box )
def box_settings_path( self, box: int ) -> PurePosixPath:
return g_box_path / f'{box}.box'
def box_greeting_path( self, box: int, greeting: Union[int,str] ) -> Opt[PurePosixPath]:
# NOTE: greeting can be a temporary suffix when recording a new greeting that hasn't been accepted yet
if greeting == 0: return None
return self.grts_path( box ) / f'greeting{greeting}.wav'
async def load_box_settings( self, box: int ) -> BOXSETTINGS:
log = logger.getChild( 'Voicemail.load_box_settings' )
path = self.box_settings_path( box )
try:
raw = await self.load_file_into_memory( Path( path ))
except FileNotFoundError as e1:
raise BoxNotFound( box ).with_traceback( e1.__traceback__ ) from None
try:
result: BOXSETTINGS = json.loads( raw )
except json.decoder.JSONDecodeError as e2:
raise BoxCorrupted( box ).with_traceback( e2.__traceback__ ) from None
return result
async def save_box_settings( self, box: int, boxsettings: BOXSETTINGS ) -> None:
path: PurePosixPath = self.box_settings_path( box )
raw: str = json.dumps( boxsettings )
async with aiofiles.open( str( path ), 'w' ) as f:
await f.write( raw )
async def goodbye( self ) -> None:
if self.use_tts:
x = self.settings.tts()
x.say( 'Goodbye.' )
stream: str = str( await x.generate() )
else:
stream = GOODBYE
await self.play_menu([ stream, SILENCE_2_SECONDS ])
await util.hangup( self.esl, self.uuid, 'NORMAL_CLEARING', 'ace_voicemail.Voicemail.goodbye' )
async def _the_person_you_are_trying_to_reach_is_not_available_and_does_not_have_voicemail( self ) -> str:
if self.use_tts:
x = self.settings.tts()
x.say( 'The person you are trying to reach is not available and does not have a voicemail setup' )
return str( await x.generate() )
else:
return THE_PERSON_YOU_ARE_TRYING_TO_REACH_IS_NOT_AVAILABLE_AND_DOES_NOT_HAVE_VOICEMAIL
async def _record_your_message_at_the_tone_press_any_key_or_stop_talking_to_end_the_recording( self ) -> str:
if self.use_tts:
x = self.settings.tts()
x.say( 'Record your message at the tone. Press any key, or stop talking, to end the recording.' )
return str( await x.generate() )
else:
return RECORD_YOUR_MESSAGE_AT_THE_TONE_PRESS_ANY_KEY_OR_STOP_TALKING_TO_END_THE_RECORDING
async def _the_person_at_extension_is_not_available_record_at_the_tone( self, box: int ) -> List[str]:
if self.use_tts:
x = self.settings.tts()
x.say( 'The person at ' )
x.digits( box )
x.say( ' is not available. Record your message at the tone. Press any key, or stop talking, to end the recording.' )
playlist: List[str] = [ str( await x.generate() ) ]
else:
playlist = [ THE_PERSON_AT_EXTENSION ]
playlist.extend( digits_audio( str( box )))
playlist.extend([
IS_NOT_AVAILABLE, # IS_NOT_AVAILABLE2
SILENCE_1_SECOND,
])
playlist.append( await self._record_your_message_at_the_tone_press_any_key_or_stop_talking_to_end_the_recording() )
return playlist
async def guest( self, did: str, ani: str, box: int, boxsettings: BOXSETTINGS, notify: Callable[[int,BOXSETTINGS,MSG],Coroutine[Any,Any,None]], greeting_override: Opt[int] = None ) -> bool:
log = logger.getChild( 'Voicemail.guest' )
now: str = datetime.datetime.now().strftime( '%Y-%m-%d-%H-%M-%S' )
uuid: str = str( uuid4() ).replace( '-', '' )
folder = self.msgs_path( box )
folder_ = Path( folder )
if not folder_.is_dir():
#log.debug( 'mkdirp( %s )', repr( folder ))
await util.mkdirp( folder_ )
await util.chown( folder_, self.owner_user, self.owner_group )
await util.chmod( folder_, 0o770 )
#log.debug( 'mkdirp( %s ) -> %s, %s', repr( folder ), repr( ok ), repr( err ))
stem: str = f'{box}-{now}-{did}-{ani}-{uuid}'
base_name = folder / stem
tmp_name = folder / f'{stem}-tmp.wav'
max_message_time = datetime.timedelta( seconds = boxsettings.get( 'max_message_seconds' ) or 120 )
silence_threshold: int = 30
silence_seconds: int = 5
priority: str = 'normal'
menu: Opt[List[str]] = None
async def _menu() -> List[str]:
if self.use_tts:
x = self.settings.tts()
x.say( 'To send this message now, press ' )
x.digits( GUEST_SAVE )
x.say( ', to listen to the recording, press ' )
x.digits( GUEST_LISTEN )
x.say( ', to re-record, press' )
x.digits( GUEST_RERECORD )
x.say( ', to delete this message, press ' )
x.digits( GUEST_DELETE )
if boxsettings.get( 'allow_guest_urgent' ):
x.say( ', to mark this message urgent, press ' )
x.digits( GUEST_URGENT )
stream = str( await x.generate() )
menu: List[str] = [ stream ]
else:
menu = [
TO_SEND_THIS_MESSAGE_NOW,
PRESS,
DIGITS[GUEST_SAVE],
TO_LISTEN_TO_THE_RECORDING,
PRESS,
DIGITS[GUEST_LISTEN],
TO_RERECORD,
PRESS,
DIGITS[GUEST_RERECORD],
TO_DELETE_THIS_MESSAGE,
PRESS,
DIGITS[GUEST_DELETE],
]
if boxsettings.get( 'allow_guest_urgent' ):
menu.extend([
TO_MARK_THIS_MESSAGE_URGENT,
PRESS,
DIGITS[GUEST_URGENT],
])
menu.append( SILENCE_3_SECONDS )
return menu
await self.esl.uuid_setvar( self.uuid, 'playback_terminators', '123456789*#' )
deleted: bool = False
try:
while True:
async for event in self.esl.playback( self.uuid, TONE ):
self._on_event( event )
digit = ''
log.debug( 'box %r RECORDING', box )
async for event in self.esl.record( self.uuid, tmp_name,
max_message_time,
silence_threshold,
silence_seconds,
):
if event.event_name == 'DTMF' and event.header( 'DTMF-Digit' ) == '*':
log.info( 'guest pressed * during recording' )
deleted = True
asyncio.ensure_future( self.guest_delete ( tmp_name ))
log.info( 'calling login()' )
if await self.login( box, boxsettings ):
log.info( 'calling admin_main_menu()' )
return await self.admin_main_menu( box, boxsettings )
await self.goodbye()
return False
self._on_event( event )
count: int = 1
while digit != GUEST_RERECORD:
if menu is None:
menu = await _menu()
digit = await self.play_menu( menu )
if digit == GUEST_LISTEN:
log.debug( 'listening to own message' )
await self.play_menu([ str( tmp_name )]) # TODO FIXME: collect digit?
elif digit == GUEST_RERECORD:
log.debug( 're-recording' )
if self.use_tts:
x = self.settings.tts()
x.say( 'Record your message at the tone, press any key or stop talking to end the recording.' )
playlist: List[str] = [ str( await x.generate() )]
else:
playlist = [ RECORD_YOUR_MESSAGE_AT_THE_TONE_PRESS_ANY_KEY_OR_STOP_TALKING_TO_END_THE_RECORDING ]
await self.play_menu( playlist )
# do nothing else, let it fall through
elif digit == GUEST_DELETE:
log.debug( 'deleted message' )
deleted = True
if self.use_tts:
x = self.settings.tts()
x.say( f"Deleted. To re-record, press {GUEST_RERECORD}. To end this call, simply hang up." )
playlist = [ str( await x.generate() )]
else:
playlist = [
DELETED,
SILENCE_1_SECOND,
TO_RERECORD,
PRESS,
DIGITS[GUEST_RERECORD],
]
playlist.append( SILENCE_2_SECONDS )
digit = await self.play_menu( playlist, max_attempts = 3 )
asyncio.ensure_future( self.guest_delete ( tmp_name ))
if digit == GUEST_RERECORD:
break
await self.goodbye()
return False
elif digit == GUEST_SAVE or count >= 10:
log.debug( 'guest saved message' )
if self.use_tts:
x = self.settings.tts()
x.say( 'Your message will be delivered.' )
playlist = [ str( await x.generate() )]
else:
playlist = [ SAVED ]
#playlist.append( SILENCE_1_SECOND )
await self.play_menu( playlist )
await self.goodbye()
return False
elif digit == GUEST_URGENT and boxsettings.get( 'allow_guest_urgent' ):
log.debug( 'marked message urgent' )
priority = 'urgent'
if self.use_tts:
x = self.settings.tts()
x.say( 'Marked urgent.' )
playlist = [ str( await x.generate() )]
else:
playlist = [ MARKED_URGENT ]
playlist.append( SILENCE_1_SECOND )
await self.play_menu( playlist )
elif digit is not None and digit != '':
await self.play_invalid_value( digit )
digit = ''
count = count + 1
finally:
if deleted:
log.debug( 'not launching guest_save hook b/c deleted=%r', deleted )
elif not Path( tmp_name ).is_file():
log.debug( 'not launching guest_save hook b/c file does not exist: %s', repr( tmp_name ))
else:
asyncio.ensure_future(
self.guest_save( box, boxsettings, stem, priority, notify )
)
return True
async def play_invalid_value( self, digit: Opt[str] ) -> None:
if self.use_tts:
x = self.settings.tts()
x.say( 'Invalid selection, please try again' )
stream: str = str( await x.generate() )
elif True:
stream = THAT_WAS_AN_INVALID_ENTRY
else:
options: List[str] = [
IM_SORRY,
INVALID_VALUE,
DID_YOU_MEAN_TO_PRESS_THAT_KEY,
I_JUST_LOVE_THE_WAY_YOU_PRESS_THOSE_TOUCHTONES,
AINT_NOBODY_GOT_TIME_FOR_THAT,
MAN_THAT_IS_COLD_FOOLISH_COLD_FOOLISH,
NO_NO_NO,
OH_WHATEVER,
THATS_IT_ONE_MORE_MISTAKE_AND_I_WILL_HANGUP_ON_YOUR_ASS,
PLEASE_TRY_AGAIN,
THAT_WAS_AN_INVALID_ENTRY,
YES_WE_HAVE_NO_BANANAS,
]
if digit == '*':
options.append(
CONGRATS_YOU_PRESSED_STAR_THAT_DOES_NOT_MEAN_YOU_ARE_A_STAR
)
stream = random.choice( options )
await self.play_menu([ stream, SILENCE_1_SECOND ])
async def guest_save( self, box: int, boxsettings: BOXSETTINGS, file: str, priority: str, notify: Callable[[int,BOXSETTINGS,MSG],Coroutine[Any,Any,None]] ) -> None:
log = logger.getChild( 'Voicemail.guest_save' )
log.debug( 'guest_save_hook: file=%r', file )
msgs_path: PurePosixPath = self.msgs_path( box )
base_name: PurePosixPath = msgs_path / file
tmp_file: str = f'{file}-tmp.wav'
new_file: str = f'{file}-{priority}-new.wav'
tmp_name: PurePosixPath = msgs_path / tmp_file
new_name: PurePosixPath = msgs_path / new_file
ok = False
reason = ''
waits = 0
while waits < 60:
log.debug( 'ATTEMPTING TO RENAME %r to %r', str( tmp_name ), str( new_name ))
try:
await aiofiles.os.rename( tmp_name, new_name )
except FileNotFoundError as e1:
log.warning( 'UNABLE TO RENAME %r to %r: %r', str( tmp_name ), str( new_name ), e1 )
return
except Exception as e2:
log.warning( 'UNABLE TO RENAME %r to %r: %r', str( tmp_name ), str( new_name ), e2 )
waits += 1
log.debug( 'WAITING 1 SECOND' )
await asyncio.sleep( 1 )
else:
log.debug( 'file renamed - all done here' )
# trigger notification if any...
msg = self.parse_recording_path( msgs_path, new_name.name )
asyncio.ensure_future( notify( box, boxsettings, msg ))
return
log.warning( 'GIVING UP TRYING TO RENAME FILE' )
async def guest_delete( self, tmp_name: PurePosixPath ) -> None:
log = logger.getChild( 'Voicemail.guest_delete' )
log.debug( 'tmp_name=%r', tmp_name )
waits: int = 0
while waits < 10:
log.debug( 'ATTEMPTING TO DELETE %r', tmp_name )
try:
await aiofiles.os.remove( tmp_name )
except Exception:
log.warning( 'UNABLE TO DELETE %r:', str( tmp_name ), exc_info = True )
waits = waits + 1
log.debug( 'WAITING 1 SECOND' )
await asyncio.sleep( 1 )
else:
log.debug( 'file deleted - all done here' )
return
async def _please_enter_your_mailbox_followed_by_pound( self ) -> List[str]:
if self.use_tts:
x = self.settings.tts()
x.say( 'Please enter your mailbox number followed by pound' )
return [ str( await x.generate() ), SILENCE_10_SECONDS ]
else:
return [ PLEASE_ENTER_YOUR_ID_FOLLOWED_BY, POUND, SILENCE_10_SECONDS ]
async def _please_enter_your_password_followed_by_pound( self ) -> List[str]:
if self.use_tts:
x = self.settings.tts()
x.say( 'Please enter your password followed by pound' )
return [ str( await x.generate() ), SILENCE_10_SECONDS]
else:
return [ PLEASE_ENTER_YOUR_PASSWORD_FOLLOWED_BY, POUND, SILENCE_10_SECONDS ]
async def _login_incorrect( self ) -> List[str]:
if self.use_tts:
x = self.settings.tts()
x.say( 'Login incorrect' )
return [ str( await x.generate() ) ]
else:
return [ LOGIN_INCORRECT ]
async def too_many_failed_attempts( self ) -> str:
if self.use_tts:
x = self.settings.tts()
x.say( 'Too many failed attempts' )
stream: str = str( await x.generate() )
else:
stream = TOO_MANY_FAILED_ATTEMPTS
return await self.play_menu([ stream ])
async def login( self, box: int, boxsettings: BOXSETTINGS, playlist: Opt[List[str]] = None ) -> Opt[bool]:
log = logger.getChild( 'Voicemail.login' )
if playlist is None:
playlist = await self._please_enter_your_password_followed_by_pound()
incorrect: List[str] = []
await util.answer( self.esl, self.uuid, 'ace_voicemail.Voicemail.login' )
pin: str = boxsettings['pin']
digits: Opt[str] = ''
for i in range( 3 ):
if digits == '':
digits = await self.play_pin( playlist )
if digits is None:
log.debug( 'login failure due to call terminator detected' )
return None
if pin is not None and digits == str( pin ):
log.debug( 'correct pin received - login successful' )
return True
if not incorrect: incorrect = await self._login_incorrect()
digits = await self.play_menu( incorrect )
# if user entered a pin on the last incorrect, let's check if they happened to enter the pin...
if pin is not None and digits == str( pin ):
log.debug( 'correct pin received - login successful' )
return True
await self.too_many_failed_attempts()
await self.goodbye()
log.debug( 'login failure due to too many failed attempts' )
return False
async def checkin( self ) -> bool:
log = logger.getChild( 'Voicemail.checkin' )
await util.answer( self.esl, self.uuid, 'ace_voicemail.Voicemail.checkin' )
mailbox_prompt: List[str] = await self._please_enter_your_mailbox_followed_by_pound()
password_prompt: List[str] = await self._please_enter_your_password_followed_by_pound()
incorrect: List[str] = []
for i in range( 3 ):
box_ = await self.play_box( mailbox_prompt )
if box_ is None:
return False
if not box_:
continue
try:
box = int( box_ )
except ValueError:
continue
pin: Opt[str] = await self.play_pin( password_prompt )
if pin is None:
return False
try:
boxsettings: Opt[BOXSETTINGS] = await self.load_box_settings( box )
except Exception:
boxsettings = None
pwd: Opt[str] = None if boxsettings is None else boxsettings['pin']
log.debug( 'box=%r, pin=%r, pwd=%r',
box, pin, pwd,
)
if boxsettings is not None and pin == pwd:
return await self.admin_main_menu( box, boxsettings )
if not incorrect: incorrect = await self._login_incorrect()
await self.play_menu( incorrect )
await self.too_many_failed_attempts()
await self.goodbye()
return False