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[v1.0.6 macOS 10.12.4] Initial sync stays at 0% #126
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Checked some of the other threads. Perhaps there is also a p2p issue at my institution:
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Sorry for the trouble, and thanks so much for taking the time to investigate and report this. I've not seen this issue before, but I suspect it might be affecting quite a few users where we thought the problem was network issues (see #97). Because no error is thrown the built in auto-reporter will not catch it, and most users would not be able to do this kind of diagnostic detective work!
The combination of Good idea to check the connection. The |
@rgejman OK, one of up to infinity possible reasons eliminated! Can you please search in Keychain Access for |
Yeah I did that but forgot to mention. No certs or keychain entries. |
OK, 2/Infinity. Just checking that the app is installed in If it's there: are you familiar with the Terminal? If so could you try running: SCIENCEFAIR_DEVMODE=true DEBUG='*' open /Applications/ScienceFair.app And copy-paste any output here? |
Yes.
Very familiar with terminal. SCIENCEFAIR_DEVMODE is an env variable but I don't have it defined. What's the expansion of that? |
@rgejman sorry that was a typo - hit send too soon! Command updated above... |
No output just a returned command prompt... |
hmm, did it open ScienceFair? If so, the developer console should be full of messages. Assuming that is true, could you leave it for a few minutes to try to start syncing, then right-click in the console and 'save as...', name the file something |
It opens ScienceFair but no messages appear in the terminal. The dev console is now full of messages and I've attached them here. |
Thanks @rgejman. I've stripped out stuff that's definitely not relevant. cc @mafintosh - anything in the following
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Just a thought @rgejman - could you try searching the console for parts of the error messages you found there for ScienceFair? I'm wondering if any other apps have logged similar keychain errors. In particular could you search console for:
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Don't see those messages in console or doing some grepping in the various log folders... but I don't even see that messages from ScienceFair unless Console is running when I launch ScienceFair. I'm not sure where those messages are getting logged (perhaps they are intercepted only when Console is on? Is this some kind of Obj-C messaging utility that doesn't log to a file?) Update: actually now that I've left Console running for a while I see a bunch of messages from other processes for "Unix error exception: 17" including trustd, quicklookd, mdmclient. But only ScienceFair is throwing the invalid serial number error. |
@rgejman I think the ScienceFair console errors must have come from the installation, based on the line about unmounting? |
No, I can repeatedly generate those errors even without dismounting... |
FWIW I tried it on my computer at home and it's a really beautiful app :). Would love to get it working on my work computer. |
@rgejman thanks so much! We've got a bunch of fixes for network issues and other things landing v soon. I'll let you know when and if you have time, you could try it out again to see if there's any improvement. |
I'm getting the same issue with v1.0.6 on Windows but don't have dev knowledge to know if it's related! |
@Abbie2020 I suspect this is network related (see #97) - the next release will include workarounds for all known network issues after we diagnosed them all with the help of users yesterday. Sorry for the trouble - hopefully the next release will work for you :) |
I'm on 1.0.4 on Ubuntu 16.04, but hitting a similar issue. Gets stuck on "Syncing initial data" although it has already been used (i.e. it has synced initial data before). |
@maxlevesque sorry for the trouble - was this inside a university or corporate network? |
hi, don't worry ! That's a very promising initiative you have here, and I'm glad I can help. Indeed, you're right: When I wrote here I was inside my university's network. Now, at home, it starts to sync. |
@maxlevesque thanks for the kind words. If the issue only happens at university, then it will almost certainly be fixed by the next release. It should auto-update. Thanks for your patience :) |
wanting to try this, but I too am having this issue. Could be my work VPN though, but I'm going to follow this thread anyhow. Really hoping this works out, I've been searching everywhere for a way around publication costs.⚔️ |
Upon first opening the app, the initial sync begins but remains at 0%. There appears to be at least one error in the developer console and some keychain errors in the system console. Thoughts?
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