[CONCEPT] Rules/Requirements for New Triage Board

[sdzhepa]

Requirements

• Each new issue(BUG related to M2 based on template) should be added to the board in the "Ready for Confirmation" column

Confirmation process

CASE 1: New by comment

1. User: puts the comment @magento confirm issue
2. BOT: "Issue: Confirmed" label is set
3. BOT: "Reproduced on 2.XX" set automatically based on the latest release line
4. BOT: Internal Jira is created and the comment appears

NOTE 1:

• no additional labels or actions required to confirm issue
• OPTIONAL: User can set additional labels if she/he wants

NOTE 2: Added new column "Needs Update" instead of "Confirmation is progress"
This column contains all card that has labels

• Cannot reproduce
• Progress: Need update

CASE 2: Old By labeling Need to discuss.....could be recursy

1. User: set label "Issue: Confirmed"
2. BOT: label "Reproduced on 2.XX" set automatically based on the latest release line
3. BOT: Internal Jira is created and the comment appears

Workflow: Maintainers Confirmation Process.

1. User takes(assigned) Issue for confirmation
   = IssueCard AUTOMATICALLY moves into "Confirmation in Progress" column
   = If IssueCard does not have an assignee and label "Issue: Confirmed". BOT moves it to the "Ready for Confirmation" column

2. User confirms Issue by comment or label "Issue: Confirmed"
   = IssueCard AUTOMATICALLY moves into "Confirmed" column
   = IssueCard AUTOMATICALLY removes assignee from Issue

3. If Label "Issue: Confirmed" was removed,
   = issueCard AUTOMATICALLY added to board/project "Ready for Confirmation" column

4. If issue was reopened
   = Labels "Issue: Confirmed" and All "Reproduced on 2.XX" AUTOMATICALLY removed
   = Issue AUTOMATICALLY added to board/project "Ready for Confirmation" column

Workflow: Triage process.

Preparation issue for triage

1. Review Card in "Confirmed" column

2. If Issue has all required information and can be presented during Triage meeting
   = MANUAL: Move to the "Ready for Triage" column
   = OR automatically move is issue labeled "Triage: Ready for Triage"

3. After Triage, if no additional questions.(P and S are set)
   = Manual: set label "Triage: Internal Triage Done" (mb need to rename Triage: Done)
   = Manual/Automated: Issue/card is removed from this board
   = Manual/Automated: Issue/card is added to another board into "Ready for dev"/"Ready for Grooming" column
   = Automated: Related Jira ticket is updated according to S and P and has the status "Triaged"

4. If during Triage meeting appears additional Questions to a reporter or need another Person review/confirmation
   = Manual: IssueCard moves to the "Need additional Information/Approve" column

If issue is not reproducible or requires additional information from a reporter - it should be reflected on board

ADDITIONAL

1. Logic related to validating issue description "Format is not valid" should be removed. Should be checked all internal tools(apps/engcom-portal)
2. Documentation on WIKI should be updated
3. Documentation on DevDoc should be updated
4. Bot advice comment should be updated

[okorshenko]

Proposed command format:
@magento issue is confirmed
@magento issue confirmed
@magento issue is confirmed on 2.4-develop
@magento issue confirmed on 2.3.5-p2

Only Issue Type: Bug should go through this flow
We can update issue template and add [BUG] by default to the title

[sdzhepa]

Card in column Triage done should have label "Progress: Ready for Dev"

[sdzhepa]

Added new column "Needs Update"

This column contains all card that has labels

• Cannot reproduce
• Progress: Need update