SUPPORT.md

Getting Support

This document outlines the various support channels available for Semaphore.

Community Support

GitHub Discussions

For general questions, best practices, and community discussions:

• Visit our GitHub Discussions
• Search existing discussions before creating a new one
• Use appropriate category tags

Discord & Documentation

• Official Documentation
• Discord server

Bug Reports & Feature Requests

• Bug Reports: Use our bug report template
• Feature Requests: Use our feature request template
• Documentation Issues: Use our documentation template

Enterprise and SaaS Support

Dedicated Support

Enterprise and SaaS customers have access to:

• Priority email support
• SLA-backed response times
• Direct access to support engineers
• Private security reporting
• Custom feature development consultation

Contact enterprise support at: support@semaphoreci.com

Security Issues

For security-related issues:

• Review our Security Policy

Support Channels Overview

Channel	Purpose	Response Time	Access
GitHub Discussions	Community help	Best effort	Everyone
Issue Tracker	Bugs & features	Best effort	Everyone
Email Support	Enterprise/SaaS issues	plan dependant	Enterprise and SaaS customers
Security Reports	Security issues	3 days max	Everyone

Best Practices for Getting Help

1. Search First

   • Check existing discussions and issues
   • Review documentation
   • Look for similar problems

2. Provide Context

   • Your environment details
   • Steps to reproduce
   • Relevant logs and errors
   • Code examples if applicable

3. Be Respectful

   • Follow our Code of Conduct
   • Be patient with community responses
   • Help others when you can