updating-users-passwords.md

Updating users passwords

Option 1 (if you are using the integrated Postgres database):

Notes:

• Make sure to adjust USERNAME_HERE and PASSWORD_HERE
• For USERNAME_HERE, use a plain username like alice, not a full ID (@alice:example.com)

You can reset a user's password via the Ansible playbook:

ansible-playbook -i inventory/hosts setup.yml --extra-vars='username=USERNAME_HERE password=PASSWORD_HERE' --tags=update-user-password

You can then log in with that user via Element Web that this playbook has created for you at a URL like this: https://element.example.com/.

Option 2 (if you are using an external Postgres server):

You can manually generate the password hash by using the command-line after SSH-ing to your server (requires that all services have been started:

docker exec -it matrix-synapse /usr/local/bin/hash_password -c /data/homeserver.yaml

and then connecting to the postgres server and executing:

UPDATE users SET password_hash = '<password-hash>' WHERE name = '@alice:example.com';

where <password-hash> is the hash returned by the docker command above.

Option 3:

Use the Synapse User Admin API as described here: https://github.com/element-hq/synapse/blob/master/docs/admin_api/user_admin_api.rst#reset-password

This requires an access token from a server admin account. This method will also log the user out of all of their clients while the other options do not.

If you didn't make your account a server admin when you created it, you can learn how to switch it now by reading about it in Adding/Removing Administrator privileges to an existing user in Synapse.

Example:

To set @alice:example.com's password to correct_horse_battery_staple you could use this curl command:

curl -XPOST -d '{ "new_password": "correct_horse_battery_staple" }' "https://matrix.example.com/_matrix/client/r0/admin/reset_password/@alice:example.com?access_token=MDA...this_is_my_access_token