error in start recording

[surbiks]

when click on start recording show record dialog but timer is stopped in 0.

[streamer45]

Hi @golil ,

a couple of questions to help with debugging:

• What browser (version and OS) are you running?
• Is your Mattermost instance running on https?

[surbiks]

hi

• i test in google chrome 83 in ubuntu 20.04, i use mattermost server version 5.22.2

• i have nginx server and it use https but my mattermost run in docker and use http.
  i use nginx as proxy and all request to it must be https but mattermost located behind a proxy and run as http

[streamer45]

@golil

From the error it looks like the plugin is unable to create the worker needed to initialize the recorder.
This should be a JavaScript file stored at /plugins/${pluginId}/public/recorder.worker.js.

The most likely reason is that the file is not found somehow (maybe nginx not rewriting properly).
Can you show your network tab after a reload? It should show all the fetches resources and a failure for that file.

[surbiks]

hi
if check again when reload page cant load config file

all file load successfully but config URL is wrong

[streamer45]

Ah, that's interesting and it might be what's causing your error.
The config should be located at /plugins/com.mattermost.voice/config when the plugin is enabled.
Could the proxy you have in between be causing the problem?
I would try to fetch the config directly from Mattermost (locally on http) and see if it's found.

[surbiks]

i check mattermost plugins location in server and no any config file in /plugins/com.mattermost.voice/
try to change settings and save again but its not store config to file , no any config file in plugin folder.

my proxy shouldn't be a problem because i have several service in my server and all of theme use this proxy

update:
i now create config manually in server and config file loaded.but have some error again :

[surbiks]

i think problem is mattermost server address beacuse i use custom address like https://xyz.ss/app/mm for mattermost but your plugin cant use it. i check your screen plugin and its have same problem in upload file

[streamer45]

@golil

I see, you have the Mattermost installation in a subpath. That explains it.
I've pushed a fix and published a new release. Let me know if that works 👍

[surbiks]

i use new release but not work

[streamer45]

That looks like the proxy is not redirecting properly then. Is the recorder.worker.js file in the plugin's public folder?

[surbiks]

That looks like the proxy is not redirecting properly then. Is the recorder.worker.js file in the plugin's public folder?

yes its located in plugins folder.
how can solved this? i use nginx

[streamer45]

@golil

First of all I'd check if your SiteURL is properly set. It needs to include the subpath. You can find more specific information here.
Also, a sample of your nginx configuration would be useful.

[surbiks]

location /app/mm {  
    gzip on;

    proxy_set_header Connection "";  
    proxy_set_header Host $http_host;  
    proxy_set_header X-Real-IP $remote_addr;  
    proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;  
    proxy_set_header X-Forwarded-Proto $proxy_x_forwarded_proto;  
    proxy_set_header X-Frame-Options SAMEORIGIN;  
    proxy_buffers 256 16k;  
    proxy_buffer_size 16k;  
    proxy_read_timeout 600s;  

    include /opt/app/conf.d/restrictions.conf;  

    set $upstream http://mattermost:8000;  
    proxy_pass $upstream;  
}  

its my proxy config, Site URL is set correctly.

[streamer45]

Can you try and see if fetching https://yoursite/app/mm/static/plugins/com.mattermost.voice/public/recorder.worker.js works?

[surbiks]

Can you try and see if fetching https://yoursite/app/mm/static/plugins/com.mattermost.voice/public/recorder.worker.js works?

no not work.
but this work https://mysite/app/mm/static/plugins/com.mattermost.voice/com.mattermost.voice_8d7088889a8f7053_bundle.js

[streamer45]

That's expected being a static file. But every other plugin related file should be accessible through:

https://$SITE_URL/plugins/com.mattermost.voice/public/somefile

Does the config endpoint work now?

https://yoursite/app/mm/plugins/com.mattermost.voice/config

[surbiks]

That's expected being a static file. But every other plugin related file should be accessible through:

https://$SITE_URL/plugins/com.mattermost.voice/public/somefile

Does the config endpoint work now?

https://yoursite/app/mm/plugins/com.mattermost.voice/config

yes config endpoint work