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[PDF Viewer] v27.2.4 breaks windows #2189

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liquidiert opened this issue Nov 29, 2024 · 4 comments
Closed

[PDF Viewer] v27.2.4 breaks windows #2189

liquidiert opened this issue Nov 29, 2024 · 4 comments
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pdf viewer PDF viewer component waiting for customer response Cannot make further progress until the customer responds.

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@liquidiert
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Bug description

Version 27.2.4 breaks windows applications. All method channels can't be found.
Overriding depdencies to:
syncfusion_flutter_pdfviewer: 27.2.2
syncfusion_pdfviewer_windows: 27.2.2
helps

Steps to reproduce

  1. install pdf viewer 27.2.4
  2. try to load a PDF
  3. get blank pdf viewer

Code sample

Code sample

Screenshots or Video

Stack Traces

Stack Traces
No method initializePdfRenderer found for platform channel 

On which target platforms have you observed this bug?

Windows

Flutter Doctor output

Doctor output
[√] Flutter (Channel stable, 3.24.3, on Microsoft Windows [Version 10.0.22631.4460], locale en-US)
    • Flutter version 3.24.3 on channel stable at C:\Users\haber\.version-fox\cache\flutter\v-3.24.3\flutter-3.24.3
    • Upstream repository https://github.com/flutter/flutter.git
    • Framework revision 2663184aa7 (3 months ago), 2024-09-11 16:27:48 -0500
    • Engine revision 36335019a8
    • Dart version 3.5.3
    • DevTools version 2.37.3

[√] Windows Version (Installed version of Windows is version 10 or higher)

[√] Android toolchain - develop for Android devices (Android SDK version 35.0.0)
    • Android SDK at C:\Users\haber\Android\android-sdk
    • Platform android-35, build-tools 35.0.0
    • Java binary at: C:\Users\haber\.version-fox\cache\java\current\bin\java
    • Java version OpenJDK Runtime Environment (build 17.0.2+8-86)
    • All Android licenses accepted.

[√] Chrome - develop for the web
    • Chrome at C:\Program Files\Google\Chrome\Application\chrome.exe

[√] Visual Studio - develop Windows apps (Visual Studio Community 2022 17.10.5)
    • Visual Studio at C:\Program Files\Microsoft Visual Studio\2022\Community
    • Visual Studio Community 2022 version 17.10.35122.118
    • Windows 10 SDK version 10.0.26100.0

[!] Android Studio (not installed)
    • Android Studio not found; download from https://developer.android.com/studio/index.html
      (or visit https://flutter.dev/to/windows-android-setup for detailed instructions).

[√] VS Code (version 1.95.0-insider)
    • VS Code at C:\Users\haber\AppData\Local\Programs\Microsoft VS Code Insiders
    • Flutter extension version 3.101.20241031

[√] Connected device (3 available)
    • Windows (desktop) • windows • windows-x64    • Microsoft Windows [Version 10.0.22631.4460]
    • Chrome (web)      • chrome  • web-javascript • Google Chrome 131.0.6778.86
    • Edge (web)        • edge    • web-javascript • Microsoft Edge 131.0.2903.70

[√] Network resources
    • All expected network resources are available.
@KrithigaPerumal
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Hi @liquidiert ,

We are unable to replicate the reported issue, and the PDF document is loaded in the Syncfusion Flutter PDF Viewer (with the version 27.2.4 and with 27.2.2) without any errors. Please find the sample we used to replicate the issue and the video recording of the issue replication.

Could you please provide the following information to help us replicate the issue and deliver a prompt solution?
1. A runnable sample in which the issue replicates.
2. A video showing the issue.
3. The specific document in which the issue occurs. If you need to share the document privately, please create a ticket in our support portal.
4. The Flutter version and Dark SDK version used in your environment. You can obtain this information by running the following commands:
flutter --version
dart --version

windows_issue.zip

Regards,
Krithiga Perumal.

@VijayakumarMariappan VijayakumarMariappan added pdf viewer PDF viewer component open Open labels Dec 3, 2024
@liquidiert
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Author

Sorry for the late reply, I didn't find the time yet to create a reproduction. I will try to create one over the weekend.

@Deepak1799
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@liquidiert We wanted to follow up on our previous communication regarding the issue you reported. Can you please let us know if you get a chance to replicate the issue?

@Deepak1799 Deepak1799 added waiting for customer response Cannot make further progress until the customer responds. and removed open Open labels Jan 16, 2025
@liquidiert
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@Deepak1799 with the newest syncfusion update it works flawlessly. Sorry for the inconveniences

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