Unable to send Verification Email

[kmanojkumar]

It took me around 6 hours to install kutt in a DO 2GB Ubuntu droplet. Finally, I am able to create short URLs now. All the information I fount to install is https://github.com/thedevs-network/kutt#setup

Using the latest version of Redis, PostgreSQL, and NodeJS.

My .env file looks like this.

# App port to run on
PORT=3000

# The domain that this website is on
DEFAULT_DOMAIN="example.in"

# Generated link length
LINK_LENGTH=6

# Postgres database credential details
DB_HOST=localhost
DB_PORT=5432
DB_NAME=postgres
DB_USER=example
DB_PASSWORD=exampleDGfc
DB_SSL=false

# ONLY NEEDED FOR MIGRATION !!1!
# Neo4j database credential details
NEO4J_DB_URI="bolt://localhost"
NEO4J_DB_USERNAME=neo4j
NEO4J_DB_PASSWORD=BjEphmupAf1D5pDD

# Redis host and port
REDIS_HOST="127.0.0.1"
REDIS_PORT=6379
REDIS_PASSWORD=

# The daily limit for each user
USER_LIMIT_PER_DAY=50

# Create a cooldown for non-logged in users in minutes
# Set 0 to disable
NON_USER_COOLDOWN=0

# Max number of visits for each link to have detailed stats
DEFAULT_MAX_STATS_PER_LINK=5000

# Use HTTPS for links with custom domain
CUSTOM_DOMAIN_USE_HTTPS=false

# A passphrase to encrypt JWT. Use a long and secure key.
JWT_SECRET=securekey

# Admin emails so they can access admin actions on settings page
# Comma seperated
ADMIN_EMAILS=manoj@example.com

# Invisible reCaptcha secret key
# Create one in https://www.google.com/recaptcha/intro/
RECAPTCHA_SITE_KEY=6LcaIdQUAAAAAFhdffffxxH1YMB-EH7M_CGPMA9f
RECAPTCHA_SECRET_KEY=6LcaIdQUAAAAAPVIyffzGLeyR6rg5JB6zNkGQ5qA

# Google Cloud API to prevent from users from submitting malware URLs.
# Get it from https://developers.google.com/safe-browsing/v4/get-started
GOOGLE_SAFE_BROWSING_KEY=

# Google Analytics tracking ID for universal analytics.
# Example: UA-XXXX-XX
GOOGLE_ANALYTICS=
GOOGLE_ANALYTICS_UNIVERSAL=

# Google Analytics tracking ID for universal analytics
# This one is used for links
GOOGLE_ANALYRICS_UNIVERSAL=

# Your email host details to use to send verification emails.
# More info on http://nodemailer.com/
# Mail from example "Kutt <support@kutt.it>". Leave empty to use MAIL_USER
MAIL_HOST=email-smtp.ap-south-1.amazonaws.com
MAIL_PORT=587
MAIL_SECURE=true
MAIL_USER=AKIA6IIMGQ7J5MJ6DO44
MAIL_FROM=example-notifications@example.com
MAIL_PASSWORD=BNddX2mmO4SBprnLAmKPgOwHJIDYc/uSlpCOH5kLmEvS

# The email address that will receive submitted reports.
REPORT_EMAIL=example@example.com

# Support email to show on the app
CONTACT_EMAIL=example@example.com

• Actual secret values are changed above.

• I have opened port 587 as well.

I am just getting An error occurred. Any idea where and how can I debug this?

I am unable to figure out why the emails are not being sent. These AWS SES credentials are working fine in other applications. I haven't found anywhere where I can check the logs of the same. As the emails are not being sent, I am unable to authenticate as well.

Please guide.

[poeti8]

Which endpoint is giving that error?

[kmanojkumar]

Which endpoint is giving that error?

POST /api/auth/signup
POST /api/url/report

if this is what you meant by an endpoint.

[kmanojkumar]

Any solution that can help? @poeti8

[poeti8]

Seems like your email config is wrong.

[kmanojkumar]

I don't know, you may be right. But, the credentials are working fine in another PHP application. However, I have manually verified now in Postgres, to gain access.

Thanks!

[denny64]

@kmanojkumar How did you fix this issue?

[hugomd]

@denny64 You may have already solved this, but you can connect to the database, go to the users table, find your user, and retrieve the verification_token, then put that in a URL:

https://kutt.example/verify/YOUR_VERIFICATION_TOKEN

Replacing YOUR_VERIFICATION_TOKEN with the token you retrieved.

SQL to retrieve verification_token:

SELECT verification_token FROM users WHERE email='myuser@mydomain';

[kmanojkumar]

@denny64 AWS SES SMTP port was the issue. Port 465 worked for me, instead of the default 587.

I think it is something to with Nodemailer.

[Rupeshiya]

@hugomd @kmanojkumar I am also getting same issue with setting up locally.
Can you please tell me how can I fix that?

It is not able to send verification email

[hugomd]

@hugomd @kmanojkumar I am also getting same issue with setting up locally.
Can you please tell me how can I fix that?

It is not able to send verification email

Looks like it may be trying to send mail via a mail host that doesn't exist. You should be able to try the query in my earlier comment:

SELECT verification_token FROM users WHERE email='myuser@mydomain';

Your issue looks related to #418 and #415.

If you absolutely need to send mail locally, you could try isolating the problem by connecting to the mail server via a separate client.

[Rupeshiya]

@hugomd @kmanojkumar I am also getting same issue with setting up locally.
Can you please tell me how can I fix that?

It is not able to send verification email

Looks like it may be trying to send mail via a mail host that doesn't exist. You should be able to try the query in my earlier comment:

SELECT verification_token FROM users WHERE email='myuser@mydomain';

Your issue looks related to #418 and #415.

If you absolutely need to send mail locally, you could try isolating the problem by connecting to the mail server via a separate client.

yes @hugomd I tried to verify using the route /verify/auth_token but that is giving invalid verification
Can you please tell me how can I setup email using my personal gmail then?

[hashlash]

@Rupeshiya my token was giving 'invalid verification' error, but when I checked the database it's been verified (and now the user can login). Perhaps it was because the verification occurred twice?

Or, if anyone want to directly verify the user through database, I think you can use:

UPDATE users
SET verification_expires=NULL,
    verification_token='',
    verified=true
WHERE email='myuser@mydomain';

[hieptuanle]

@denny64 AWS SES SMTP port was the issue. Port 465 worked for me, instead of the default 587.

I think it is something to with Nodemailer.

Yes the doc in Nodemailer also state this about MAIL_SECURE environment variable:

secure – if true the connection will use TLS when connecting to server. If false (the default) then TLS is used if server supports the STARTTLS extension. In most cases set this value to true if you are connecting to port 465. For port 587 or 25 keep it false

Just want to make this super clear for everyone.

[NarHakobyan]

Hi everyone, I've opened PR which will help you to solve this issue.