README.html

<h1 id="introduction">Introduction</h1>
<p>UVdesk Community skeleton is a fully-functional support ticket system built on the top of the Symfony PHP framework, supporting organizations to provide better customer support.
It comes with all the essential features like Email Piping, Knowledgebase support, automated-workflow, multiple-group-team-agent-customer creation, prepared responses, saved replies and many more.
Features and functionality of community skeleton helpdesk enable the user to use or build custom helpdesk solution to make it for their purpose.</p>
<h2 id="documentation">Documentation</h2>
<h3 id="uvdesk-documentation-httpsuvdeskgithubio">UVdesk Documentation <a href="https://uvdesk.github.io/">https://uvdesk.github.io/</a></h3>
<h2 id="prerequisites">Prerequisites</h2>
<h3 id="hardware-requirements">Hardware Requirements</h3>
<ol>
<li>Processor: 1.60GHz or higher</li>
<li>RAM: 3GB or higher</li>
</ol>
<h3 id="software-requirements">Software Requirements</h3>
<ol>
<li>PHP 7.0 or higher</li>
<li><a href="https://getcomposer.org/">Composer</a></li>
<li><a href="https://php.net/manual/en/book.imap.php">PHP IMAP</a></li>
<li><a href="https://php.net/manual/en/book.mailparse.php">PHP Mailparse</a></li>
<li>Server: Apache</li>
<li>Database: MySQL</li>
</ol>
<h2 id="installation--configuration">Installation &amp; Configuration</h2>
<h3 id="1-obtain-the-package">1. Obtain the package</h3>
<h4 id="a-download-zip-as-per-your-systems-php-version">a. Download ZIP as per your System’s PHP version.**</h4>
<ol>
<li>Download the <a href="https://www.uvdesk.com/en/opensource/">zip file</a> for your prefered PHP version and extract it.</li>
</ol>
<h4 id="b-install-the-community-skeleton-project-via-composer-using-the-below-structured-command">b. Install the community-skeleton project via composer using the below-structured command:**</h4>
<ol>
<li>clear cache:</li>
</ol>
<p>~~~
$ composer clear-cache
~~~</p>
<ol start="2">
<li>Create project:</li>
</ol>
<p>~~~
$ composer create-project uvdesk/community-skeleton helpdesk-project --stability dev
~~~</p>
<h3 id="2-browse-your-installed-helpdesk-project">2. Browse your installed helpdesk project.</h3>
<blockquote>
<p>For example – ht&#8203;tp://domain/installed_folder/public/</p>
</blockquote>
<h3 id="3-set-up-helpdesk">3. Set Up Helpdesk</h3>
<p>Click on SETUP UVDESK </p>
<h3 id="3-evaluating-system-requirements">3. Evaluating System requirements:</h3>
<p>Evaluate your requirements and Click on the PROCEED Button.  </p>
<h3 id="4-database-configuration">4. Database Configuration:</h3>
<p>Fill in the required fields and Click on the PROCEED Button.</p>
<h3 id="5-create-super-admin-account">5. Create Super Admin Account:</h3>
<p>Fill in the required fields and Click on the PROCEED Button.</p>
<h3 id="6-website-configuration">6. Website Configuration</h3>
<p>Fill in the required fields and Click on the PROCEED Button.</p>
<h3 id="7-click-install-now">7. Click Install now</h3>
<p>The Helpdesk Has Been Installed Successfully.</p>
<h2 id="about-us">About Us</h2>
<p>The development of the UVDesk Community Edition is supported by <a href="https://webkul.com/">Webkul</a>, led by the <a href="https://www.uvdesk.com/en/team/">UVDesk Team</a>.</p>
<p>Visit our official <a href="https://webkul.com/">website</a> to learn more about the UVDesk Helpdesk System.</p>
<h2 id="license">License</h2>
<p>All libraries and bundles included in the UVDesk Community Edition are released under the MIT or BSD license.</p>