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There are three phases: relation-question-answer
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Set context. Connect to the audience. Involve them. Why is this relevant to you, now?
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Align on the need for change.
- Question the current state. A problem or opportunity. See call to action.
- Question the future. Show a great vision.
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Align on the next step. Consider solutions (answers). A path forward. See story-mapping.
Anti-patterns
- Delegating the problem. X is a problem, so you need to change."
- Bias for a fixed solution.
Proposals can emphasise the upside or downside. They can be opportunity-oriented or problem-oriented. The former inspires, while the other may invoke fear or anger.
- Opportunity: "Our strength is X, let's use it to achieve Y"
- Problem: "Z might cause huge problems. We need to do Y."
Effects
- Fear may make people more conservative.
- Losing something tends to be overvalued in comparison to gaining something. E.g. losing all of your wealth is a greater change than doubling your wealth.
Opportunity | Problem | |
---|---|---|
Perspective | Potential, upside, value, capability, strength | Risks, downside |
Origin | Accept, then inspire. | Disrupt, then resolve. |
Attitude | Optimistic, welcome change 🫴 | Critical, demand change 🫳 |
Appeal | Inspiration, vision | Danger |
Method | Impove or scale up | Protect or mitigate |
Bias | Increase value | Reduce cost |