Add an explanatory section on dimension goals and metrics

[jasonjgw]

Dimension-related goals, metrics, and progress tracking have recently been added to the Maturity Model.

I think there is a need for an explanatory section that, while not overly prescriptive, describes or gives examples of what appropriate goals and metrics are, and how to define them.

Without an explanation, those applying the Maturity Model may not know how to set about defining goals and metrics for their organization along the dimensions.

For example, some of the goals and metrics would be informed by technical standards and government policies within the accessibility field that are relevant to the product or service in question. Others might be more specific to the individual organization.

The essence of the issue is: there should be sufficient explanation or examples to make the goals/metrics/progress measurement requirement concrete for those applying the Maturity Model. Several well-written paragraphs should suffice.

[Helixopp]

We will clarify this

[swinehartganderson]

@jasonjgw We're talking about adding a short message about the subjectivity of setting goals and metrics.

Here's a starting place. Wondering if this is on the right track to address the concern? Would love feedback and more insights to what you'd want to have added for clarity (especially for those who wouldn't be accessibility experts):

Creating accessibility metrics and goals is subjective. Similar to creating goals and metrics for products and features, you must consider the organization type, needs, maturity, staffing, funding, and yearly objectives.

[Helixopp]

I', thinking, how about we identify what proof points that we will document to demonstrate progress to achieve those goals and metrics?