VG_TravelDemo-dialog.json

{
  "intents": [
    {
      "intent": "cars",
      "examples": [
        {
          "text": "Millennium Falcon"
        },
        {
          "text": "MiniVan"
        },
        {
          "text": "Sedan"
        },
        {
          "text": "Station wagon"
        },
        {
          "text": "SUV"
        }
      ],
      "description": ""
    },
    {
      "intent": "flight",
      "examples": [
        {
          "text": "I want to book a flight"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Greetings",
      "examples": [
        {
          "text": "Good day"
        },
        {
          "text": "Good evening"
        },
        {
          "text": "Good morning"
        },
        {
          "text": "Good to see you"
        },
        {
          "text": "Greetings"
        },
        {
          "text": "Hallo"
        },
        {
          "text": "Have you been well?"
        },
        {
          "text": "Hello"
        },
        {
          "text": "Hello Agent"
        },
        {
          "text": "Hello I am looking for some help here"
        },
        {
          "text": "Hey how are you doing"
        },
        {
          "text": "Hey there"
        },
        {
          "text": "Hey there all"
        },
        {
          "text": "Hey twin"
        },
        {
          "text": "Hey you"
        },
        {
          "text": "hi"
        },
        {
          "text": "Hi advisor"
        },
        {
          "text": "Hi there"
        },
        {
          "text": "hiya"
        },
        {
          "text": "How are things going?"
        },
        {
          "text": "How are you today?"
        },
        {
          "text": "How have you been?"
        },
        {
          "text": "How is it going?"
        },
        {
          "text": "How r u?"
        },
        {
          "text": "Looking good eve"
        },
        {
          "text": "Ok take me back"
        },
        {
          "text": "Wanneer zij gulle open?"
        },
        {
          "text": "What's new?"
        },
        {
          "text": "What's up?"
        },
        {
          "text": "Who is this?"
        },
        {
          "text": "yo"
        },
        {
          "text": "You there"
        }
      ],
      "description": "Greetings"
    },
    {
      "intent": "transfertoLiveAgent",
      "examples": [
        {
          "text": "can I talk with agent"
        },
        {
          "text": "I want to talk with agent"
        },
        {
          "text": "transfer call to agent"
        },
        {
          "text": "transfer call to CSR"
        },
        {
          "text": "transfer call to live agent"
        },
        {
          "text": "transfer call to operator"
        }
      ]
    },
    {
      "intent": "transmission",
      "examples": [
        {
          "text": "Automatic"
        },
        {
          "text": "spaceship"
        },
        {
          "text": "Standard"
        }
      ],
      "description": ""
    },
    {
      "intent": "watson_handover",
      "examples": [
        {
          "text": "human"
        }
      ],
      "description": "intent used to handover to agent using Watson Integration"
    }
  ],
  "entities": [
    {
      "entity": "holiday",
      "values": [
        {
          "type": "synonyms",
          "value": "christmas",
          "synonyms": [
            "christmas day",
            "x man day",
            "x mas",
            "x-mas",
            "xmas",
            "x-mas day",
            "xmas day"
          ]
        },
        {
          "type": "synonyms",
          "value": "christmas eve",
          "synonyms": [
            "x mas eve",
            "x-mas eve",
            "xmas eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "halloween",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "independence day",
          "synonyms": [
            "7/4",
            "fourth of july",
            "july 4",
            "july 4th",
            "july fourth"
          ]
        },
        {
          "type": "synonyms",
          "value": "labor day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "memorial day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "new years",
          "synonyms": [
            "1/1",
            "jan 1",
            "jan 1st",
            "jan first",
            "january 1",
            "january 1st",
            "january first",
            "new year",
            "new year day",
            "new years day"
          ]
        },
        {
          "type": "synonyms",
          "value": "new years eve",
          "synonyms": [
            "12-31",
            "12/31",
            "dec 31",
            "dec 31st",
            "new year's eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "thanksgiving",
          "synonyms": [
            "turkey day"
          ]
        },
        {
          "type": "synonyms",
          "value": "valentine's day",
          "synonyms": [
            "valentine day",
            "valentines day"
          ]
        }
      ]
    },
    {
      "entity": "reply",
      "values": [
        {
          "type": "synonyms",
          "value": "ja",
          "synonyms": [
            "ja"
          ]
        },
        {
          "type": "synonyms",
          "value": "nein",
          "synonyms": [
            "nein"
          ]
        },
        {
          "type": "synonyms",
          "value": "no",
          "synonyms": [
            "definitely not",
            "don't think so",
            "dont think so",
            "don’t want",
            "dont want",
            "i think not",
            "no",
            "nope",
            "not at this time",
            "not now"
          ]
        },
        {
          "type": "synonyms",
          "value": "yes",
          "synonyms": [
            "definitely",
            "go for it",
            "let's do it",
            "ok",
            "please",
            "sure",
            "why not",
            "yeah",
            "yep",
            "yes",
            "you bet",
            "you betcha"
          ]
        }
      ]
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "sys-time",
      "values": []
    }
  ],
  "metadata": {
    "api_version": {
      "major_version": "v2",
      "minor_version": "2018-11-08"
    }
  },
  "dialog_nodes": [
    {
      "type": "event_handler",
      "title": "handler_35_1545309001755",
      "output": {},
      "parent": "slot_34_1545309001755",
      "context": {},
      "metadata": {},
      "event_name": "input",
      "dialog_node": "handler_35_1545309001755"
    },
    {
      "type": "event_handler",
      "title": "handler_36_1545309001755",
      "output": {},
      "parent": "slot_34_1545309001755",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_36_1545309001755",
      "previous_sibling": "handler_35_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "OK. Let me know how I can help you"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_9_1545309001755",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_14_1545309001755"
      },
      "conditions": "$CurrentLanguage == \"en\"",
      "dialog_node": "node_10_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "OK. Lass mich wissen, wie ich dir helfen kann"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_9_1545309001755",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_24_1545309001755"
      },
      "conditions": "$CurrentLanguage == \"de\"",
      "dialog_node": "node_11_1545309001755",
      "previous_sibling": "node_10_1545309001755"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1568288482179",
      "context": {
        "transmissionType": "<?input_text?>"
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_13_1568289083245"
      },
      "conditions": "#transmission",
      "dialog_node": "node_11_1568289050825",
      "previous_sibling": "node_2_1568300387911"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good morning"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('04:00:00') && now().before('11:59:59')",
      "dialog_node": "node_1_1545220638444"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "Opening"
      },
      "conditions": "anything_else",
      "dialog_node": "node_1_1545309001746",
      "previous_sibling": "node_5_1661859234829"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I can sure help you, may I have your name please"
          ],
          "selection_policy": "sequential"
        }
      },
      "context": {
        "input": "<?input_text?>"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_2_1568284645794"
      },
      "conditions": "#flight",
      "dialog_node": "node_1_1568284575064",
      "previous_sibling": "Opening"
    },
    {
      "type": "standard",
      "title": "departing air port",
      "output": {
        "text": {
          "values": [
            "How many people are traveling with you to this destination ( # of seats )?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1568286764064",
      "context": {
        "airport": "<?input_text?>"
      },
      "conditions": "$input",
      "dialog_node": "node_1_1568286973918"
    },
    {
      "type": "standard",
      "title": "seats/Accommodations",
      "output": {
        "text": {
          "values": [
            "Do you want also to book an Hotel?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1568286973918",
      "context": {
        "seats": "<? @sys-number.literal ?>"
      },
      "conditions": "$input",
      "dialog_node": "node_1_1568287882333"
    },
    {
      "type": "standard",
      "parent": "node_3_1568288482175",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1568288482175"
      },
      "conditions": "@reply != \"yes\" || @reply != \"no\"",
      "dialog_node": "node_1_1591170432615",
      "previous_sibling": "node_7_1568288482179"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "are you sure you want me to transfer you to a representative?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1545309001755",
      "metadata": {},
      "conditions": "$CurrentLanguage == \"en\"",
      "dialog_node": "node_12_1545309001755",
      "previous_sibling": "node_9_1545309001755"
    },
    {
      "type": "standard",
      "title": "welcome",
      "output": {},
      "metadata": {
        "callout": {
          "name": "main_webhook",
          "type": "webhook",
          "parameters": {
            "": ""
          },
          "result_variable": "webhook_result_1"
        },
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "Opening"
      },
      "conditions": "welcome",
      "digress_in": "does_not_return",
      "dialog_node": "node_13_1502484041694",
      "digress_out": "allow_all",
      "previous_sibling": "node_6_1568799835767"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Bist du sicher, dass ich dich zu einem Vertreter überweisen soll?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1545309001755",
      "metadata": {},
      "conditions": "$CurrentLanguage == \"de\"",
      "dialog_node": "node_13_1545309001755",
      "previous_sibling": "node_12_1545309001755"
    },
    {
      "type": "standard",
      "title": "Summary",
      "parent": "node_1_1568286973918",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_4_1568291281789"
      },
      "conditions": "",
      "dialog_node": "node_13_1568289083245",
      "previous_sibling": "node_3_1568288482175"
    },
    {
      "type": "standard",
      "title": "QnAService - en",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1545309001755",
      "actions": [
        {
          "name": "/vbanker@enghouse.com_devthink2018/QnAservice",
          "type": "server",
          "parameters": {
            "text": "$input",
            "password": "sGzRxyN3Td3I",
            "username": "1e17b41c-5c44-4905-980d-613a17cf123a",
            "threshold": 5,
            "collection_id": "0c2779d2-32ca-4053-8cfc-081323c55852",
            "environment_id": "127a8425-eca9-43b8-a2ed-b83726f455f8"
          },
          "credentials": "$my_credentials",
          "result_variable": "result"
        }
      ],
      "context": {
        "input": "<?input_text?>",
        "CurrentLanguage": "en"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_15_1545309001755"
      },
      "conditions": "$input && $CurrentLanguage == \"en\"",
      "dialog_node": "node_14_1545309001755",
      "previous_sibling": "node_5_1545309001755"
    },
    {
      "type": "standard",
      "title": "answer",
      "output": {},
      "parent": "node_14_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$result.answer",
      "dialog_node": "node_15_1545309001755",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "please ask your question"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1545309001755"
      },
      "conditions": "@reply:yes",
      "dialog_node": "node_16_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "please ask your question"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1545309001755",
      "disabled": true,
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_14_1545309001755"
      },
      "conditions": "@reply == yes",
      "dialog_node": "node_17_1545309001755"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "do you want to speak with live agent?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "@reply:no",
      "dialog_node": "node_18_1545309001755",
      "previous_sibling": "node_16_1545309001755"
    },
    {
      "type": "standard",
      "title": "transfer to live agent",
      "output": {
        "text": {
          "values": [
            "OK. Transferring..."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_18_1545309001755",
      "context": {
        "LiveCSR": true
      },
      "metadata": {},
      "conditions": "@reply:yes",
      "dialog_node": "node_19_1545309001755"
    },
    {
      "type": "standard",
      "title": "end conversation",
      "output": {},
      "parent": "node_18_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@reply:no",
      "dialog_node": "node_20_1545309001755",
      "previous_sibling": "node_19_1545309001755"
    },
    {
      "type": "standard",
      "title": "noNeedToTransfer",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "have a good day, goodbye."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_4_1568291281789",
      "context": {
        "vgwHangUp": "yes"
      },
      "conditions": "@reply:no",
      "dialog_node": "node_20_1568289749763",
      "previous_sibling": "node_8_1568289746626"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "ok, hope I helped you. have a nice day"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1545309001755",
      "metadata": {},
      "conditions": "now().before('18:00:00')",
      "dialog_node": "node_21_1545309001755"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1568287882333",
      "context": {
        "bookhotel": "no"
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1568288482175"
      },
      "conditions": "@reply:no",
      "dialog_node": "node_21_1568290326155",
      "previous_sibling": "node_8_1568288154947"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good afternoon"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('12:00:00') && now().before('16:59:59')",
      "dialog_node": "node_2_1545220664158",
      "previous_sibling": "node_1_1545220638444"
    },
    {
      "type": "standard",
      "title": "Check if language supported",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1545309001746",
      "actions": [
        {
          "name": "/vbanker@enghouse.com_devthink2018/IdentifyLanguage",
          "type": "server",
          "parameters": {
            "url": "https://gateway.watsonplatform.net/language-translator/api/",
            "text": "$input",
            "password": "1nipImO7IA4u",
            "username": "030ec708-3176-4d7b-951a-2a944dc8ed41",
            "supportedLang": "$supportedLanguages"
          },
          "credentials": "$my_credentials",
          "result_variable": "result"
        }
      ],
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_3_1545309001755"
      },
      "conditions": "$input",
      "dialog_node": "node_2_1545309001754"
    },
    {
      "type": "standard",
      "title": "CustomerName",
      "output": {
        "text": {
          "values": [
            "Thank you $CustomerName, Where would you like to go to?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1568284575064",
      "context": {
        "firstName": "<?input_text?>",
        "CustomerName": "<?input_text?>"
      },
      "conditions": "$input",
      "dialog_node": "node_2_1568284645794"
    },
    {
      "type": "standard",
      "title": "return date",
      "output": {
        "text": {
          "values": [
            "What airport will you be departing from?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1568286636477",
      "context": {
        "return": "<? @sys-date.literal ?>"
      },
      "conditions": "$input",
      "dialog_node": "node_2_1568286764064"
    },
    {
      "type": "standard",
      "parent": "node_4_1568288482179",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_4_1568288482179"
      },
      "conditions": "!#cars",
      "dialog_node": "node_2_1568300387911",
      "previous_sibling": "node_5_1568288482179"
    },
    {
      "type": "standard",
      "parent": "node_4_1568288482179",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_5_1568288482179"
      },
      "conditions": "!#transmission",
      "dialog_node": "node_2_1568300441312",
      "previous_sibling": "node_11_1568289050825"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "ok, hope I helped you. good night."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1545309001755",
      "metadata": {},
      "conditions": "now().after('18:00:00')",
      "dialog_node": "node_22_1545309001755",
      "previous_sibling": "node_21_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "please ask your question"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_18_1545309001755",
      "disabled": true,
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_14_1545309001755"
      },
      "conditions": "@reply == yes",
      "dialog_node": "node_23_1545309001755",
      "previous_sibling": "node_20_1545309001755"
    },
    {
      "type": "standard",
      "title": "QnAService - de",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1545309001755",
      "actions": [
        {
          "name": "/vbanker@enghouse.com_devthink2018/QnAservice",
          "type": "server",
          "parameters": {
            "text": "$input",
            "password": "sGzRxyN3Td3I",
            "username": "1e17b41c-5c44-4905-980d-613a17cf123a",
            "threshold": 5,
            "collection_id": "56985d1e-ac28-4582-91b8-8ddbd58533ee",
            "environment_id": "127a8425-eca9-43b8-a2ed-b83726f455f8"
          },
          "credentials": "$my_credentials",
          "result_variable": "result"
        }
      ],
      "context": {
        "input": "<?input_text?>",
        "CurrentLanguage": "de"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1545309001755"
      },
      "conditions": "$input && $CurrentLanguage == \"de\"",
      "dialog_node": "node_24_1545309001755",
      "previous_sibling": "node_14_1545309001755"
    },
    {
      "type": "standard",
      "title": "answer",
      "output": {},
      "parent": "node_24_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$result.answer",
      "dialog_node": "node_25_1545309001755",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Bitte stellen Sie Ihre Frage"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1545309001755"
      },
      "conditions": "@reply:ja",
      "dialog_node": "node_26_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "please ask your question"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_26_1545309001755",
      "disabled": true,
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_24_1545309001755"
      },
      "conditions": "@reply == yes",
      "dialog_node": "node_27_1545309001755"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "willst du mit live agent sprechen?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "@reply:nein",
      "dialog_node": "node_28_1545309001755",
      "previous_sibling": "node_26_1545309001755"
    },
    {
      "type": "standard",
      "title": "transfer to live agent",
      "output": {
        "text": {
          "values": [
            "OK. Übertragen ..."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_28_1545309001755",
      "context": {
        "LiveCSR": true
      },
      "metadata": {},
      "conditions": "@reply:ja",
      "dialog_node": "node_29_1545309001755"
    },
    {
      "type": "standard",
      "title": "end conversation",
      "output": {},
      "parent": "node_28_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@reply:nein",
      "dialog_node": "node_30_1545309001755",
      "previous_sibling": "node_29_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "ok, hoffe ich habe dir geholfen. Einen schönen Tag noch"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_30_1545309001755",
      "metadata": {},
      "conditions": "now().before('18:00:00')",
      "dialog_node": "node_31_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good evening"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('17:00:00')",
      "dialog_node": "node_3_1545220672281",
      "previous_sibling": "node_2_1545220664158"
    },
    {
      "type": "standard",
      "title": "Language supported",
      "output": {},
      "parent": "node_2_1545309001754",
      "metadata": {
        "fallback": "leave",
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$result.answer",
      "dialog_node": "node_3_1545309001755",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "title": "Car Rentel",
      "output": {
        "text": {
          "values": [
            "Do you need a car rental?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1568286973918",
      "conditions": "",
      "dialog_node": "node_3_1568288482175",
      "previous_sibling": "node_3_1568299784314"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "can you repeat where would you like to go to?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1568284645794",
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_5_1568286636477"
      },
      "conditions": "!$Destination",
      "dialog_node": "node_3_1568299250169",
      "previous_sibling": "node_4_1568286046876"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "can you repeat the number of seats "
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1568286973918",
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_1_1568287882333"
      },
      "conditions": "!$seats",
      "dialog_node": "node_3_1568299784314",
      "previous_sibling": "node_1_1568287882333"
    },
    {
      "type": "standard",
      "title": "ActualTransfertoHumanAgent",
      "output": {
        "text": {
          "values": [
            "transfer you to an agent. have a good flight."
          ],
          "selection_policy": "sequential"
        },
        "generic": [
          {
            "response_type": "connect_to_agent",
            "agent_available": {
              "message": "transfer you to an agent. have a good flight."
            },
            "agent_unavailable": {
              "message": "I'm sorry, but no agents are online at the moment. Please try again later."
            },
            "message_to_human_agent": "User asked to speak to an agent."
          }
        ]
      },
      "parent": "node_8_1568289746626",
      "actions": [
        {
          "name": "/dan.kolbeck@enghouse.com_dev/CCSPUpdateWatsonResult",
          "type": "server",
          "parameters": {
            "text": "$SummaryData",
            "callId": "$vgwSIPFromURI",
            "transfer": "true"
          },
          "credentials": "$my_credentials",
          "result_variable": "output.my_result"
        }
      ],
      "context": {
        "firstName": "<?input_text?>",
        "vgwHangUp": "yes"
      },
      "conditions": "true",
      "dialog_node": "node_3_1674552742504"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "ok, hoffe ich habe dir geholfen. Gute Nacht."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_30_1545309001755",
      "metadata": {},
      "conditions": "now().after('18:00:00')",
      "dialog_node": "node_32_1545309001755",
      "previous_sibling": "node_31_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "please ask your question"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_28_1545309001755",
      "disabled": true,
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_24_1545309001755"
      },
      "conditions": "@reply == yes",
      "dialog_node": "node_33_1545309001755",
      "previous_sibling": "node_30_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1545309001755",
      "context": {
        "CurrentLanguage": "de"
      },
      "metadata": {},
      "conditions": "$result.lang == 'de'",
      "dialog_node": "node_37_1545309001755",
      "previous_sibling": "slot_34_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1545309001755",
      "context": {
        "CurrentLanguage": "en"
      },
      "metadata": {},
      "conditions": "$result.lang == 'en'",
      "dialog_node": "node_38_1545309001755",
      "previous_sibling": "node_37_1545309001755"
    },
    {
      "type": "standard",
      "title": "Language not supported - transfer to live agent",
      "output": {
        "text": {
          "values": [
            "i'm sorry but i can't recognized your language, transferring you to our live agent. "
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1545309001754",
      "context": {
        "LiveCSR": true
      },
      "metadata": {},
      "conditions": "!$result.answer",
      "dialog_node": "node_39_1545309001755",
      "previous_sibling": "node_3_1545309001755"
    },
    {
      "type": "standard",
      "title": "Wait for input",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1545309001755",
      "metadata": {},
      "dialog_node": "node_4_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Antwort: $result.answer"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "values": [
              {
                "text": "Hast du noch eine Frage?"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_25_1545309001755",
      "metadata": {},
      "conditions": "$result.answer != \"No answer\"",
      "dialog_node": "node_4_1545564961782",
      "previous_sibling": "node_28_1545309001755"
    },
    {
      "type": "standard",
      "title": "Destination ",
      "output": {
        "text": {
          "values": [
            "What are your dates of travel? start with departure "
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1568284645794",
      "context": {
        "Destination": "<?input_text?>"
      },
      "conditions": "$input",
      "dialog_node": "node_4_1568286046876"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "what type of car?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1568288482175",
      "context": {
        "carRent": "yes"
      },
      "conditions": "@reply:yes",
      "dialog_node": "node_4_1568288482179"
    },
    {
      "type": "standard",
      "title": "Transfer to an Agent",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Do you want me to transfer you to an agent in order to complete the process ?"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_1_1568286973918",
      "conditions": "$input",
      "dialog_node": "node_4_1568291281789",
      "previous_sibling": "node_13_1568289083245"
    },
    {
      "type": "standard",
      "parent": "node_1_1568287882333",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1568287882333"
      },
      "conditions": "@reply != \"yes\" || @reply != \"no\"",
      "dialog_node": "node_4_1591170245220",
      "previous_sibling": "node_21_1568290326155"
    },
    {
      "type": "standard",
      "title": "Transfer to agent",
      "output": {},
      "parent": "node_3_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#LiveCSR",
      "dialog_node": "node_5_1545309001755",
      "previous_sibling": "node_4_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Es tut mir leid, aber ich kann keine Antwort auf Ihre Frage finden ....."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "values": [
              {
                "text": "Hast du noch eine Frage? "
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_25_1545309001755",
      "metadata": {},
      "conditions": "$result.answer == \"No answer\"",
      "dialog_node": "node_5_1545564978760",
      "previous_sibling": "node_4_1545564961782"
    },
    {
      "type": "standard",
      "title": "departure date",
      "output": {
        "text": {
          "values": [
            "What is your return date?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1568286046876",
      "context": {
        "departure": "<? @sys-date.literal ?>"
      },
      "conditions": "$input",
      "dialog_node": "node_5_1568286636477"
    },
    {
      "type": "standard",
      "title": "number of beds",
      "parent": "node_7_1568288249548",
      "context": {
        "beds": "<? @sys-number.literal ?>"
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1568288482175"
      },
      "conditions": "$input",
      "dialog_node": "node_5_1568288405155"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "What type of transmission?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1568288482179",
      "context": {
        "carsType": "<?input_text?>"
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_11_1568289050825"
      },
      "conditions": "#cars",
      "dialog_node": "node_5_1568288482179"
    },
    {
      "type": "standard",
      "title": "human",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Your chat is transferred to Live Agent "
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "response_type": "connect_to_agent",
            "transfer_info": {
              "target": {}
            },
            "agent_available": {
              "message": "Response when agents are online"
            },
            "agent_unavailable": {
              "message": "Response when no agents are online"
            }
          }
        ]
      },
      "conditions": "#watson_handover",
      "dialog_node": "node_5_1661859234829",
      "previous_sibling": "node_1_1568284575064"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_5_1545309001755",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@reply:yes || @reply:ja",
      "dialog_node": "node_6_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Answer: $result.answer"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "values": [
              {
                "text": "Do you have another question? "
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_15_1545309001755",
      "metadata": {},
      "conditions": "$result.answer != \"No answer\"",
      "dialog_node": "node_6_1545565032290",
      "previous_sibling": "node_18_1545309001755"
    },
    {
      "type": "standard",
      "title": "Notrecognized",
      "output": {
        "text": {
          "values": [
            "Please say your name again"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1568284645794",
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_2_1568284645794"
      },
      "conditions": "!$CustomerName",
      "dialog_node": "node_6_1568298016120",
      "previous_sibling": "node_3_1568299250169"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "can you repeat what is your return date"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1568286636477",
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_2_1568286764064"
      },
      "conditions": "!$return",
      "dialog_node": "node_6_1568299555404",
      "previous_sibling": "node_2_1568286764064"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "can you repeat what is the airport name"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1568286764064",
      "next_step": {
        "behavior": "jump_to",
        "selector": "user_input",
        "dialog_node": "node_1_1568286973918"
      },
      "conditions": "!$airport",
      "dialog_node": "node_6_1568299696904",
      "previous_sibling": "node_1_1568286973918"
    },
    {
      "type": "standard",
      "title": "TransferCallToLiveAgent",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "context": {
        "SummaryData": "Caller asked for call to be transfered"
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_4_1568291281789"
      },
      "conditions": "#transfertoLiveAgent",
      "dialog_node": "node_6_1568799835767"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "OK. Transferring..."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1545309001755",
      "context": {
        "LiveCSR": true
      },
      "metadata": {},
      "conditions": "$CurrentLanguage == \"en\"",
      "dialog_node": "node_7_1545309001755"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "i'm sorry but i can't find answer to your question....."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "values": [
              {
                "text": "Do you have another question?"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_15_1545309001755",
      "metadata": {},
      "conditions": "$result.answer == \"No answer\"",
      "dialog_node": "node_7_1545565043377",
      "previous_sibling": "node_6_1545565032290"
    },
    {
      "type": "standard",
      "title": "hotel type",
      "output": {
        "text": {
          "values": [
            "Number of Beds?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1568288154947",
      "context": {
        "stars": "<?input_text?>"
      },
      "conditions": "$input",
      "dialog_node": "node_7_1568288249548"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
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          "values": [
            "OK. Übertragen ..."
          ],
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      },
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        "LiveCSR": true
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      "metadata": {},
      "conditions": "$CurrentLanguage == \"de\"",
      "dialog_node": "node_8_1545309001755",
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    {
      "type": "standard",
      "output": {
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            "what type of hotel would you like? 4 or 5 stars "
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      "conditions": "@reply:yes",
      "dialog_node": "node_8_1568288154947"
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    {
      "type": "standard",
      "title": "yesNeedToTransfer",
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        "generic": [
          {
            "values": [
              {
                "text": "What is your Name?"
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    {
      "type": "standard",
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          "values": [
            "can you repeat what is your departure  date"
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            "Excellent $CustomerName, now I will summarize your request : you want to book a flight to $Destination for $seats people. dates of travel: $departure until $return. departing  airport will be: $airport, and you also want to book $stars stars hotel with $beds double beds."
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  ],
  "counterexamples": [
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      "text": "how i can cancel my order?"
    },
    {
      "text": "what is your nickname"
    },
    {
      "text": "where is the best place to commit suicide"
    },
    {
      "text": "wil it rain today"
    },
    {
      "text": "yes"
    }
  ],
  "system_settings": {
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  "learning_opt_out": false,
  "name": "VG_TravelDemo",
  "language": "en",
  "description": "show Travel demo using Voice Gateway"
}