online.simplii.com - site is not usable

[trfriedrich50]

URL: https://online.simplii.com/ebm-resources/public/client/web/index.html#/signon

Browser / Version: Firefox 104.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Unable to login
Steps to Reproduce:
Received the following message from Simplii.com:.

We’ve encountered an unexpected error. Please try again later.
{Result #1}
Could not continue.

Received this message for 2 days. Called Simplii and could not resolve the issue until they suggested a different browser.

Used MS Edge and was able to login to the site.

The problem seems to be with FireFox on my desktop. When I used FireFox on my phone, I was able to login.

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-oana-arbuzov]

Thank you for the report. Unfortunately, a banking account is needed to sign in.

@trfriedrich50 can you test more in-depth and provide more information (attach console logs)?

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

[qa_37/2022]

[softvision-raul-bucata]

@trfriedrich50
We appreciate your report. Unfortunately having insufficient details about the issue you submitted, we cannot help you with it. Please leave a comment with more details, or file a new report with specific details and we will gladly investigate this further

Closing this as Incomplete.

[qa_39/2022]