ArchiMate-27_Support-for-Process-Customer-Order-Process.archimate

<?xml version="1.0" encoding="UTF-8"?>
<archimate:model xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:archimate="http://www.archimatetool.com/archimate" name="ArchiMetal" id="id-e42df43bd2104e9aa7ccc8fd25a80ac6" version="5.0.0">
  <folder name="Strategy" id="id-1b0b782829864a78b12e41cba8ca8efe" type="strategy">
    <folder name="Value Stream" id="id-743fc66391ad4587981348fe31f34790">
      <folder name="Produce Steel Products" id="id-5305459847394b61ba9dc085e0d6618e">
        <element xsi:type="archimate:ValueStream" name="Procure Raw Materials" id="id-fc034ab99bfa4b9e9ae7f51fa8de905f"/>
        <element xsi:type="archimate:ValueStream" name="Manufacture Steel Products" id="id-c93b9d430cd2423b95c52c610e12f720"/>
        <element xsi:type="archimate:ValueStream" name="Store Products" id="id-281d523a5a0e45e686b8d9c6726a5be9"/>
        <element xsi:type="archimate:ValueStream" name="Sell Products" id="id-051bc17974ef4cedb0424a31e975d727"/>
        <element xsi:type="archimate:ValueStream" name="Distribute Products" id="id-53228d509e7c444dbf57f5dd19df3484"/>
      </folder>
      <element xsi:type="archimate:ValueStream" name="Produce Steel Products" id="id-1e3683a995704e0bb1abe93aeba4d203"/>
    </folder>
  </folder>
  <folder name="Business" id="id-8cd2dec9c65045d38ccaf022cbf50788" type="business">
    <folder name="Business_Actors" id="id-62601219c4394fa5831391bb43ee4016">
      <folder name="Business Units" id="id-a3de12cc703e45bc90f3a9a646df8c6f">
        <element xsi:type="archimate:BusinessActor" name="ArchiMetal" id="id-70e443457ba447cf9f7be64c0a2e0ad1"/>
        <element xsi:type="archimate:BusinessActor" name="Commercial" id="id-b50ea84ae74845f3b8001028c0558e90"/>
        <element xsi:type="archimate:BusinessActor" name="Customer Relations" id="id-5987ea5989b34bb3b7b3b7df0c5d7596"/>
        <element xsi:type="archimate:BusinessActor" name="DC Benelux" id="id-3bc7d428ccea48739c4d442f9f2364e7"/>
        <element xsi:type="archimate:BusinessActor" name="DC East Europe" id="id-ca27484ed8934cd2bb57cec774298909"/>
        <element xsi:type="archimate:BusinessActor" name="DC Spain" id="id-f96b2f70a48e42bb83646b89292b1286"/>
        <element xsi:type="archimate:BusinessActor" name="Distribution" id="id-65c1620fd1284553b20818224030a84d"/>
        <element xsi:type="archimate:BusinessActor" name="Finance" id="id-628c9b29c1254f3c8d0aea92d13e5d65"/>
        <element xsi:type="archimate:BusinessActor" name="HQ" id="id-86d6a2f695b74347a264354315c8656f"/>
        <element xsi:type="archimate:BusinessActor" name="HR" id="id-b6d4eb2c1e184d33897f7862f6317033"/>
        <element xsi:type="archimate:BusinessActor" name="Logistics" id="id-eee6f468492e48efb54f44db721f75aa"/>
        <element xsi:type="archimate:BusinessActor" name="Procurement" id="id-dae853c3fdda4da9a99c066d144cc617"/>
        <element xsi:type="archimate:BusinessActor" name="Production" id="id-761d6b44b0084191bb0574b9b2c4e949"/>
        <element xsi:type="archimate:BusinessActor" name="Production Center" id="id-ca35f8df80974169b04c1ffd58c12493"/>
        <element xsi:type="archimate:BusinessActor" name="Quality Mgmt" id="id-2bcc0251b630425ea4c325246a35f5b8"/>
        <element xsi:type="archimate:BusinessActor" name="Sales" id="id-6118370573ec480e85a1d4b2eed6eacd"/>
        <element xsi:type="archimate:BusinessActor" name="Customer Service" id="id-23b94c08d0494535bd9804b94923f83e"/>
      </folder>
      <folder name="Actors" id="id-3687250d32e14cafa59f91acedece398">
        <element xsi:type="archimate:BusinessActor" name="Customer" id="id-1a7757e999c54d6085462db7df22a296"/>
        <element xsi:type="archimate:BusinessActor" name="Supply Partner" id="id-d95e1aa70fcd4c8bba40177204ebca8d"/>
        <element xsi:type="archimate:BusinessActor" name="Transportation Partner" id="id-50fbcd5489444693bcbc3efe86d1df80"/>
      </folder>
    </folder>
    <folder name="Business Functions" id="id-c123384a4e464bdc814f950e22d1faae">
      <folder name="ArchiMetal Operations" id="id-e1504817cb67451d86ad75a5a5a62bd3">
        <element xsi:type="archimate:BusinessFunction" name="Logistics" id="id-a6992b23c09c44dba47e8e06ad7655c5"/>
        <element xsi:type="archimate:BusinessFunction" name="Production" id="id-bb08ebde1b25412bb52d9e4d35afa404"/>
        <element xsi:type="archimate:BusinessFunction" name="Marketing" id="id-9341d876214745edb68cdc91b7b8ffe7"/>
        <element xsi:type="archimate:BusinessFunction" name="Sales" id="id-ec198d6b44094aea97ee9bb93659c30d"/>
        <element xsi:type="archimate:BusinessFunction" name="Service" id="id-04e04b7fccd14a7a88229604fccc7a86"/>
      </folder>
      <folder name="DC Benelux" id="id-e268dd03d1a2453e8a797702b9a7103e">
        <element xsi:type="archimate:BusinessFunction" name="DC Customer Relations" id="id-eb2a8dd22fad4020b70d683b9adf85bc"/>
        <element xsi:type="archimate:BusinessFunction" name="Commercial" id="id-d4ae5cd23a3f4c04b5778446859595ab"/>
        <element xsi:type="archimate:BusinessFunction" name="DC Finance" id="id-6bb84a70a70c4899963d5370b82d42af"/>
        <element xsi:type="archimate:BusinessFunction" name="Distribution" id="id-94aed85cd04d4960b53f9db553d91e1c"/>
      </folder>
      <folder name="HQ" id="id-137bd531ae9145f8aaa638a71919427f">
        <element xsi:type="archimate:BusinessFunction" name="Finance" id="id-15b84bcdf6374633b8225b636f14f140"/>
        <element xsi:type="archimate:BusinessFunction" name="Customer Relationship Management" id="id-1ba327b721494627b45b68e6ab88ce73"/>
      </folder>
      <element xsi:type="archimate:BusinessFunction" name="ArchiMetal Operations" id="id-c35cc8ce1a73415080bf804d76727b72"/>
      <element xsi:type="archimate:BusinessFunction" name="Procurement" id="id-5fb09df777514d79afbec30bf3a49c72"/>
    </folder>
    <folder name="Business Service" id="id-801d58a13f5c4d509e9aa708a6703cb1">
      <folder name="External" id="id-a6e5c39432ff4a78bd8c2da2e20a1306">
        <element xsi:type="archimate:BusinessService" name="Delivery Service" id="id-d02d8886a7934dc898143a97a8376606"/>
        <element xsi:type="archimate:BusinessService" name="Develop Contract Service" id="id-73d6be570bd344aeb933d06b9566af35"/>
        <element xsi:type="archimate:BusinessService" name="Invoicing Service" id="id-cbc5896e78284e23b5bbca5e9a15dc76"/>
        <element xsi:type="archimate:BusinessService" name="Order Information Service" id="id-633f46a9f9f84bbda07115037faf71eb"/>
        <element xsi:type="archimate:BusinessService" name="Order Registration Service" id="id-c160bb04a89643a880d79a2dce37bd38"/>
      </folder>
      <folder name="Internal" id="id-fd3758f190fb495b98e223097bb09eb6">
        <element xsi:type="archimate:BusinessService" name="Customer Risk Assessment Service" id="id-5f7aebddd3ad4a0593301978fca34bab"/>
        <element xsi:type="archimate:BusinessService" name="Customer Approval Service" id="id-8108cbbc4ed64abbbe5b87014468f35b"/>
      </folder>
      <element xsi:type="archimate:BusinessService" name="Metal Products and Services" id="id-e73fde26e4094a1c9f97edfb48139287"/>
    </folder>
    <folder name="Business Object" id="id-76239acc184146939c5d57b71b570afb">
      <folder name="Customer Information" id="id-e1156ca167b846f3a35591b373d758c0">
        <element xsi:type="archimate:BusinessObject" name="Profile" id="id-d970cdcf5ac247698017f1e9732e2a07"/>
        <element xsi:type="archimate:BusinessObject" name="Transaction History" id="id-b42e8f45867b487ca2ccd136ebfafde7"/>
        <element xsi:type="archimate:BusinessObject" name="Customer Credit Profile" id="id-b56b5c461fc94c06b00ed6d33955fcb2"/>
        <element xsi:type="archimate:BusinessObject" name="Interaction History" id="id-e59bb5647dc6486c8ea1d08b67c19bc1"/>
        <element xsi:type="archimate:BusinessObject" name="Contract Data" id="id-0bed0f0876c6428fa25879de80d47208"/>
        <element xsi:type="archimate:BusinessObject" name="Order Status" id="id-fde9a2a74e544857bcdcd5c127214475"/>
        <element xsi:type="archimate:BusinessObject" name="Credit Risk Policy" id="id-260c70cf6aad4a17b0d321e5674b57c4"/>
      </folder>
      <folder name="Sales Pipeline" id="id-2a2180d955ba4ae3bbf5bea0ded377be">
        <element xsi:type="archimate:BusinessObject" name="Contact" id="id-17ef9d3c310b4a5aa7463cd6d85db619"/>
        <element xsi:type="archimate:BusinessObject" name="Lead" id="id-d1edd2e27b3c48f0b4753883ba9ef65f"/>
        <element xsi:type="archimate:BusinessObject" name="Opportunity" id="id-3c646c52bc8e45cfafa3b767bb3af35f"/>
        <element xsi:type="archimate:BusinessObject" name="Deal" id="id-389fa5299bd54976a7e31306656cbb42"/>
      </folder>
      <folder name="Register Order" id="id-0d0590ca1d994813a256ebece9f59e3c">
        <element xsi:type="archimate:BusinessObject" name="Product Data" id="id-86a95bbd46c448b4ad517306a911c2e9"/>
        <element xsi:type="archimate:BusinessObject" name="Order Data" id="id-d527ba03811741ebb7569d1b04442a25"/>
        <element xsi:type="archimate:BusinessObject" name="Shipping Order Data" id="id-5f42eca753994b2eb284dd75b26a7cb2"/>
      </folder>
      <folder name="Process Customer Order" id="id-922a5accf3514407a1c2891b2f7add78">
        <element xsi:type="archimate:BusinessObject" name="Inventory Data" id="id-17b8b5467ec44bb3be416b7d71bd2a07"/>
        <element xsi:type="archimate:BusinessObject" name="Production Order Data" id="id-86819b7c2aef41b2b13dc893c50ea3ec"/>
        <element xsi:type="archimate:BusinessObject" name="Customer Order Data" id="id-b1b2c63ef02c42eb88310f21fe662e87"/>
        <element xsi:type="archimate:BusinessObject" name="Distribution Data" id="id-201410bdce59449d817eda936fc5ef57"/>
        <element xsi:type="archimate:BusinessObject" name="Shipping Order Data" id="id-8d9a138abbbd49248dda77330d209ac2"/>
      </folder>
      <element xsi:type="archimate:BusinessObject" name="Sales Pipeline" id="id-c8586b2db2314b17852d6e100b1c633f"/>
      <element xsi:type="archimate:BusinessObject" name="Customer Information" id="id-b184c5661a354a80a26061333635c927"/>
      <element xsi:type="archimate:BusinessObject" name="Pricing Policy" id="id-2b87582d36d143db98c8e258b24655f1"/>
    </folder>
    <folder name="Business Process" id="id-5b557880bc78418c8bc685e7e6e6d23e">
      <folder name="Develop Contract" id="id-1c554412637343e6909f7edb1bcd2490">
        <element xsi:type="archimate:BusinessProcess" name="Approve Customer Data" id="id-16a56de036194eb79b44068f44ee244d"/>
        <element xsi:type="archimate:BusinessProcess" name="Register Customer" id="id-6ce3b2f185874049ad30f4b5d7a1491d"/>
        <element xsi:type="archimate:BusinessProcess" name="Evaluate Credit Risk" id="id-b0f8301b5a2744279cb027be12751c25"/>
        <element xsi:type="archimate:BusinessProcess" name="Define Pricing Policy" id="id-c4b62300152b4eab912ff382a166ce9f"/>
        <element xsi:type="archimate:BusinessProcess" name="Accept Proposal" id="id-66ed398ab28e442ea5516dd44cdc0a49"/>
        <element xsi:type="archimate:BusinessProcess" name="Send to Customer" id="id-2372f409993a4d7c943255a5277337b1"/>
      </folder>
      <folder name="Register Order" id="id-2f592d419a6b45ad82791860b03a35ca">
        <element xsi:type="archimate:BusinessProcess" name="Create Order" id="id-d17a14d6490b493590904eee8473936c"/>
        <element xsi:type="archimate:BusinessProcess" name="Verify Total Exposure to Customer" id="id-3a3aa1f975794029b3d192f1dcefc361"/>
        <element xsi:type="archimate:BusinessProcess" name="Accept Order" id="id-9331a6d1c1f54746841c1c6908d8b9e8"/>
      </folder>
      <folder name="Track Customer Order" id="id-c9e0aed8264c45ba97df222a716fb5bb">
        <element xsi:type="archimate:BusinessProcess" name="Prepare Notification Message" id="id-f7bd6d6664424100b329cb8b0ed40510"/>
        <element xsi:type="archimate:BusinessProcess" name="Send Notification to Customer" id="id-a9bbb7a79a9b4d568f6f66917f0b40d1"/>
      </folder>
      <folder name="Process Customer Order" id="id-ec5201667e114aa3b1bc85a8835e5cff">
        <element xsi:type="archimate:BusinessProcess" name="Check Availability" id="id-458d93fe1e2f4c51a43bae8e26b96aa4"/>
        <element xsi:type="archimate:BusinessProcess" name="Create Production Order" id="id-cef7496ae5d84bfa8b4de2882dbbb248"/>
        <element xsi:type="archimate:BusinessProcess" name="Create Shipping Order" id="id-26bb007b0934471f9c05d188e9589372"/>
        <element xsi:type="archimate:BusinessProcess" name="Update Customer Order" id="id-c4d0ce61237a4b03a3f27f9d1b009e55"/>
      </folder>
      <element xsi:type="archimate:BusinessProcess" name="Develop Contract" id="id-56a4ef970d314200bc4e95d8ea928093"/>
      <element xsi:type="archimate:BusinessProcess" name="Register Order" id="id-eb6681ab4dd94ce3996ade5875bdf3ef"/>
      <element xsi:type="archimate:BusinessProcess" name="Inform Customer on Order" id="id-b7900be563de46529b9fc8d1975b2b37"/>
      <element xsi:type="archimate:BusinessProcess" name="Invoicing" id="id-103caa122d7e4d63a5b6479756634453"/>
      <element xsi:type="archimate:BusinessProcess" name="Shipping" id="id-8584078cf77640869fc4b4ff7a60d00d"/>
      <element xsi:type="archimate:BusinessProcess" name="Transmit Orders" id="id-8c910863999445c0b2afceb98acbefff"/>
      <element xsi:type="archimate:BusinessProcess" name="Process DC Order" id="id-f4676bc1d45f43e89921d3e0303037b1"/>
      <element xsi:type="archimate:BusinessProcess" name="Process Customer Order" id="id-322294a1d3b441b2a55c57b8dca6e7ff"/>
      <element xsi:type="archimate:BusinessProcess" name="Track Customer Order" id="id-590b2196df43475cb4e2cd018686ea66"/>
    </folder>
    <folder name="Business Event" id="id-55c55b5bc3534bf98088f56e9a36af58">
      <element xsi:type="archimate:BusinessEvent" name="Customer Order" id="id-c578fa3dcee04225a0144fa71920eeb6"/>
      <element xsi:type="archimate:BusinessEvent" name="Customer Order Registered" id="id-8fa16f9c69894e46ba236ae0230911bc"/>
      <element xsi:type="archimate:BusinessEvent" name="Customer Order Update" id="id-6191979d2f304476ab02f638d4ece684"/>
      <element xsi:type="archimate:BusinessEvent" name="Inquiry" id="id-bbd25ba605ba4eafaa1ab945552f0449"/>
    </folder>
    <element xsi:type="archimate:Product" name="Steel Product" id="id-9d3639bc0b2c46deafc67db505ca796b"/>
    <element xsi:type="archimate:Contract" name="Steel Contract" id="id-10b667b736514a2da297f4dea0a14645"/>
    <element xsi:type="archimate:Representation" name="Contract" id="id-51c3a5a5d0c343df91c73e182a373148"/>
  </folder>
  <folder name="Application" id="id-e0f7a115d08d43abb0766524e63ee421" type="application">
    <folder name="Application Service" id="id-a621ba5e278e407ba1031479b97fa3f5">
      <folder name="CRM" id="id-f0c9786f1c994619bb349f97739d95b6">
        <element xsi:type="archimate:ApplicationService" name="Customer Data Mgmt" id="id-ba8ce89c442d457c845d849f2ba0b8e5"/>
        <element xsi:type="archimate:ApplicationService" name="Quoting" id="id-72854cd1e4ff40a1bdf77773165e2bdc"/>
        <element xsi:type="archimate:ApplicationService" name="Sales Pipeline Mgmt" id="id-226179e7cbaa4a919383bdd4e44b41dc"/>
        <element xsi:type="archimate:ApplicationService" name="Query" id="id-99bc4a3c85954400915f6e7433440cb0"/>
        <element xsi:type="archimate:ApplicationService" name="Social Interaction" id="id-e9a3e42545534d519a9221494e2afb44"/>
        <element xsi:type="archimate:ApplicationService" name="Analytics" id="id-a4e2426aa6344ff49a4d9f5a22b67ad9"/>
        <element xsi:type="archimate:ApplicationService" name="Order Status Mgmt" id="id-5c6ae3c285034247837fe4118e5c76d9"/>
        <element xsi:type="archimate:ApplicationService" name="Reporting" id="id-2dbbbff37e7644338f16ac2fbf784265"/>
      </folder>
      <folder name="Develop Contract" id="id-39b13c2bc80e4f16974abc42522f5e99">
        <element xsi:type="archimate:ApplicationService" name="Customer Administration Service" id="id-3e0c53acd20e49d491f78cf0d33475d6"/>
        <element xsi:type="archimate:ApplicationService" name="Customer Credit Analysis Service" id="id-deab2ec93baa49a28e95cb01ae59f7c3"/>
        <element xsi:type="archimate:ApplicationService" name="Contract Creating Service" id="id-0d58563f7c7647b8a9eb8d050ec6034b"/>
        <element xsi:type="archimate:ApplicationService" name="Contract Printing Service" id="id-eed49dfc6a754e3fbbcff474c2ee1b8d"/>
      </folder>
      <folder name="Register Order" id="id-8ad3ca43acf841d68614dadd9c56f773">
        <element xsi:type="archimate:ApplicationService" name="Verify Customer Exposure Service" id="id-65db965489624a89893068173a39cf59"/>
        <element xsi:type="archimate:ApplicationService" name="Order Aministration Service" id="id-815c2b316d7848279b068a86a0a2ddea"/>
        <element xsi:type="archimate:ApplicationService" name="Total Customer Debt Information Service" id="id-c9eb53d707564096a8727df622f078bb"/>
      </folder>
      <folder name="Track Customer Order" id="id-5c72720489394b7e9f0f6ed1f84474a1">
        <element xsi:type="archimate:ApplicationService" name="Customer Order Tracking Service" id="id-1cd9ba40fb81440b89ca6b9b81264bf4"/>
        <element xsi:type="archimate:ApplicationService" name="Customer Information Service" id="id-c521cb12763d4ab3993c3c45b66dc5d4"/>
      </folder>
      <folder name="Process Customer Order" id="id-4c80ba71556a43b4854949e9eaaa5a49">
        <element xsi:type="archimate:ApplicationService" name="Product Availability Consultation" id="id-cb9b699fb1fc478c8a8f436b20038f0f"/>
        <element xsi:type="archimate:ApplicationService" name="Production Order Creation Service" id="id-06fe133456074678b8f6a19e6aa5906b"/>
        <element xsi:type="archimate:ApplicationService" name="Shipping Order Creation Service" id="id-c1d7e78cb9a8486cb0365b0c3eafdbd9"/>
        <element xsi:type="archimate:ApplicationService" name="Customer Order Administration Service" id="id-cfa3f50f73694f23a2ef50c482a320b9"/>
      </folder>
      <element xsi:type="archimate:ApplicationService" name="CRM" id="id-9a865b3c106b4c5cb4800029ac3d54a7"/>
    </folder>
    <folder name="Application Components" id="id-43db2c749dcb41e6acd16191e72442fa">
      <folder name="Integrated Customer-Centric Solution" id="id-500615b8cf71402188eb62e96dd7bee2">
        <element xsi:type="archimate:ApplicationComponent" name="BI Toolset" id="id-2a8eb6786915456d92df41a8b9349314"/>
        <element xsi:type="archimate:ApplicationComponent" name="CRM System" id="id-4e06ee45db904a88aa46e9dce611528e"/>
        <element xsi:type="archimate:ApplicationComponent" name="ERP Application" id="id-c728f7f622be468380062354ffbf4f57"/>
        <element xsi:type="archimate:ApplicationComponent" name="Customer Order Monitoring Application" id="id-e26375257d8440228f37158ecf5b8524"/>
      </folder>
      <folder name="Baseline" id="id-a42160a03dd34137b8572158f7a92151">
        <element xsi:type="archimate:ApplicationComponent" name="Inventory" id="id-a9c72e1cb5344e3ab7a8a7bc8271776d"/>
        <element xsi:type="archimate:ApplicationComponent" name="Materials Manaement" id="id-2eec1a4a343142c09574a74d773e2224"/>
        <element xsi:type="archimate:ApplicationComponent" name="Production Planning" id="id-927db0f85d244a08b92e4925eb053d2b"/>
        <element xsi:type="archimate:ApplicationComponent" name="Financial (PC)" id="id-df71ee7baba64cfbb35bcd00ed36040c"/>
        <element xsi:type="archimate:ApplicationComponent" name="Shipping Application (PC)" id="id-68903f066cfc4959a4e940405e47f6cd"/>
        <element xsi:type="archimate:ApplicationComponent" name="Production Scheduling" id="id-5538d8de4e6c4918a62221922988c957"/>
        <element xsi:type="archimate:ApplicationComponent" name="Invoicing (Distribution)" id="id-132442dad80345129362408c87cdde9b"/>
        <element xsi:type="archimate:ApplicationComponent" name="Distributors Management" id="id-641d335281ca4b53932f250e695f1f94"/>
        <element xsi:type="archimate:ApplicationComponent" name="DC Order Management" id="id-970722b900b14871becf437967275425"/>
        <element xsi:type="archimate:ApplicationComponent" name="Order Management Applications" id="id-9d0751d373ec482b925d0f28f04f6608"/>
        <element xsi:type="archimate:ApplicationComponent" name="Customer Data Mangement Application" id="id-021e6ea0d09f433f92532777a5980497"/>
        <element xsi:type="archimate:ApplicationComponent" name="Shipping Application (DC)" id="id-51d42a1da36a42c2811e84ff8952cb58"/>
        <element xsi:type="archimate:ApplicationComponent" name="Financial Application (DC)" id="id-3dfec7838acb47f588677d6e8f948fd9"/>
        <element xsi:type="archimate:ApplicationComponent" name="Invoice Application (DC)" id="id-09b37e64a61d4c4183f49930d1237509"/>
        <element xsi:type="archimate:ApplicationComponent" name="Financial Application (HQ)" id="id-3eb0685faebf42cfa81567c6a4e7db24"/>
      </folder>
      <element xsi:type="archimate:ApplicationComponent" name="Integrated Customer-Centric Solution" id="id-3237b47e6ecc442b87d63a2c0ff8077c"/>
      <element xsi:type="archimate:ApplicationComponent" name="EAI Bus" id="id-b67b02752ebc4b929c9a9fc76211cff9"/>
    </folder>
    <element xsi:type="archimate:DataObject" name="CRM Data" id="id-300c7dd906cb45b4b0b8e6bb0828221f"/>
    <element xsi:type="archimate:ApplicationCollaboration" name="Total Cusotmer Debt" id="id-b8ba463d96e7480e8099014269c938e8"/>
    <element xsi:type="archimate:ApplicationCollaboration" name="Customer Order Status" id="id-4c50a5c4b84a49128b53481ac94f3430"/>
  </folder>
  <folder name="Technology &amp; Physical" id="id-5ca56564155d43b9be291f65d929554e" type="technology">
    <folder name="Physical Processes" id="id-09176bff56e9496e9429bdcd7a1ec0c2">
      <folder name="Logistics Process" id="id-010f209872a24a658958474ad755c576">
        <element xsi:type="archimate:TechnologyProcess" name="Storage" id="id-868a037328914ca79d43352cdccc890f"/>
        <element xsi:type="archimate:TechnologyProcess" name="Transportation" id="id-330b37e7d3bf425a8da334998ed4b559"/>
      </folder>
      <folder name="Physical Production Process" id="id-aaea7633d7ec4e588ab93500118b5ef9">
        <element xsi:type="archimate:TechnologyProcess" name="Casting" id="id-e36661dac4014c0bb54cc138c8af5485"/>
        <element xsi:type="archimate:TechnologyProcess" name="Processing Raw Materials" id="id-cfa53abb5fea4aac8c1ad6901b1b2470"/>
        <element xsi:type="archimate:TechnologyProcess" name="Rolling" id="id-493d8b255dcd4c249087ff7e85f0f16a"/>
        <element xsi:type="archimate:TechnologyProcess" name="Steel Making" id="id-169ba8405759474db2179d246f01216d"/>
      </folder>
      <element xsi:type="archimate:TechnologyProcess" name="Logistics Process" id="id-32425a437e9b4d6e88c7ea527389db79"/>
      <element xsi:type="archimate:TechnologyProcess" name="Physical Production Process" id="id-d894787e002341deb3688fbc1084e63c"/>
      <element xsi:type="archimate:TechnologyProcess" name="Transportation" id="id-809e6563310c4e15b7697fa525023abf"/>
    </folder>
    <folder name="Steel Production" id="id-0d20d86cc9ce4ed39700d8ffaec35e9c">
      <folder name="Hot Strip Mill" id="id-4f0a84299f7f4cb3b6389b607bc78166">
        <element xsi:type="archimate:SystemSoftware" name="Process Control Software" id="id-64e12c6aa1954c6486e01bda92a18d82"/>
        <element xsi:type="archimate:Equipment" name="Roll" id="id-dc154c48f080459ca6e29d7f1edaf050"/>
        <element xsi:type="archimate:Node" name="Roll Line" id="id-7d3aa9ac0b804060a502de4b8ad537fc"/>
      </folder>
      <element xsi:type="archimate:Material" name="Coal" id="id-e79b5c486e7b472ea4db37e0d5a19efb"/>
      <element xsi:type="archimate:Material" name="Iron Ore" id="id-a9ed7174af0548d5b138b47fba446282"/>
      <element xsi:type="archimate:DistributionNetwork" name="Conveyor Belts" id="id-64e6961cbc5b4c03b984593db7d9ae8a"/>
      <element xsi:type="archimate:Facility" name="Cokes Factory" id="id-3bfc5d5eae14479aa57922a2f99ab3d6"/>
      <element xsi:type="archimate:Facility" name="Pallet Factory" id="id-143ca1ce20d2492caf819e0787d23823"/>
      <element xsi:type="archimate:Facility" name="Sinter Factory" id="id-e54ac98461364b6f89be0d7ce49996b0"/>
      <element xsi:type="archimate:Material" name="Cokes" id="id-5903ad80d51e413dab64159cdf1f6fd0"/>
      <element xsi:type="archimate:Material" name="Pallets" id="id-02c0f4e1301f46cfbf2453b11e1c6de0"/>
      <element xsi:type="archimate:Material" name="Sinters" id="id-0cc3e6f3dca340b58f7b177619936176"/>
      <element xsi:type="archimate:Facility" name="Blast Furnace" id="id-3d3294e5d139473e965cacb7ad9e4e7f"/>
      <element xsi:type="archimate:DistributionNetwork" name="Rail Transport" id="id-23d2166d570f40bdad1417d39f10373f"/>
      <element xsi:type="archimate:Material" name="Liquid Iron" id="id-4364086f4188452084a6168dcbd7b186"/>
      <element xsi:type="archimate:Material" name="Scrap" id="id-cf389c783061458f822a388324e89b09"/>
      <element xsi:type="archimate:Material" name="Oxygen" id="id-1d8b234a0add4fdca68c71514f32e981"/>
      <element xsi:type="archimate:Facility" name="Steel Plant" id="id-9d1d0adbfe2c43cba2db422b4ca184cc"/>
      <element xsi:type="archimate:Material" name="Steel Slabs" id="id-64a3c89d49ff447f9dab07ddcaf002ec"/>
      <element xsi:type="archimate:Facility" name="Hot Strip Mill" id="id-2ce4621d4a164842b29cce506cde7a68"/>
      <element xsi:type="archimate:Material" name="Finished Steel" id="id-131c1792801b40a49a9041661dec5ed8"/>
      <element xsi:type="archimate:Facility" name="Warehouse" id="id-8b9b1e49a27848f68fea836a25a610d6"/>
    </folder>
    <folder name="Corp-DC" id="id-009d776c0b4040199c86f359fdb793b8">
      <element xsi:type="archimate:TechnologyService" name="Database Service" id="id-40f1e7bdf4c74241b1ac5763b3aa9d50"/>
      <element xsi:type="archimate:TechnologyService" name="Language Service" id="id-79c6674039c14444a51dc8f5c7491b23"/>
      <element xsi:type="archimate:TechnologyService" name="Messaging Service" id="id-6ace217c8c624d229ee2cc11528d52e4"/>
      <element xsi:type="archimate:TechnologyService" name="Network Service" id="id-772a5d3d408142a28ab040048e09e7ff"/>
      <element xsi:type="archimate:TechnologyFunction" name="Authentication &amp; Authorization" id="id-094df2608dbf49078615591a945c3681"/>
      <element xsi:type="archimate:Node" name="Distributed Servers" id="id-b0541156f9194546bd0922c13349649a"/>
      <element xsi:type="archimate:SystemSoftware" name="DBMS" id="id-7eb87af87eb349d9b8a5a8b5cbad8856"/>
      <element xsi:type="archimate:SystemSoftware" name="Operating System" id="id-4196a1f9d7464198aad03a7a67bfc82e"/>
      <element xsi:type="archimate:Node" name="Mainframe" id="id-9d76a90f5163422494119c99f6a908f3"/>
      <element xsi:type="archimate:Node" name="Partition 1" id="id-a1337fb63ca144ad9473d94406ab187e"/>
      <element xsi:type="archimate:Node" name="Partition 2" id="id-f0b5bad31d9246ba8689143d271f6c38"/>
      <element xsi:type="archimate:CommunicationNetwork" name="LAN" id="id-7bd8507070fc42b2802ffc882e48484e"/>
      <element xsi:type="archimate:SystemSoftware" name="Message Queuing" id="id-2f548011437a41048be837f74c3f4d00"/>
      <element xsi:type="archimate:Device" name="Hardware Device 1" id="id-0b84596d01f04499b880d15e58879759"/>
      <element xsi:type="archimate:Device" name="Hardware Device 2" id="id-69f1b9c8a59146a8938218dc363b3895"/>
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  <folder name="Motivation" id="id-98da403a45e4481ab1e98c2155b2506d" type="motivation">
    <folder name="Stakeholders" id="id-47b878b0a34f4ac693d3aefaf410266a">
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      <element xsi:type="archimate:Stakeholder" name="Customer" id="id-8939bfb16933425c952bd4ca553d90e2"/>
    </folder>
    <folder name="Drivers" id="id-8554155d44cf4c3d985e130eafe49f68">
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      <element xsi:type="archimate:Driver" name="Customer Satisfaction" id="id-41f712023d8b4f9babb41249355dfc7b"/>
      <element xsi:type="archimate:Driver" name="Service Quality" id="id-1008ebfba144417f8e8a58e889c3b9c6"/>
    </folder>
    <folder name="Assessment" id="id-7b1c25971a6c4fd2a47875746d656cb7">
      <element xsi:type="archimate:Assessment" name="Average Revenue per Customer is Too Low" id="id-773494ddbf30427a8218ff76abbe0d5f"/>
      <element xsi:type="archimate:Assessment" name="Inefficient Order Fulfillment" id="id-bf3da697d4314f33bcb03ae7ed84d665"/>
      <element xsi:type="archimate:Assessment" name="Lack of Global and Consistent View Over Customer" id="id-73a045146ae94517bca67365cd206c1a"/>
      <element xsi:type="archimate:Assessment" name="Lead Time to Customer too Long" id="id-e929318a3ae441ba9dd96b8d4623557a"/>
      <element xsi:type="archimate:Assessment" name="Suboptimal Sales Processes" id="id-4c52d1762cb8468c92950f0bc509e045"/>
      <element xsi:type="archimate:Assessment" name="Underdeveloped Customer Relationship" id="id-70189a83837444a798183ae73a7bc5b2"/>
      <element xsi:type="archimate:Assessment" name="Suboptimal Client Profiling" id="id-26dae395ffb343dcbb3a410b88d3021d"/>
      <element xsi:type="archimate:Assessment" name="Market Pressure for Service Innovation" id="id-db9483ab0a3b4f1eb7259e53426eee09"/>
    </folder>
    <folder name="Goals" id="id-4b93815dc53643d3a648cfe3676b88a2">
      <element xsi:type="archimate:Goal" name="Innovate Customer Services" id="id-b9d676d91e5e40ebaa9338c0e87463bf"/>
      <element xsi:type="archimate:Goal" name="Improve Client Profiling" id="id-f19bc7ea65c94679b97db1774cb2ef34"/>
      <element xsi:type="archimate:Goal" name="Improve Customer Relationship Management" id="id-d57beba0aeca4d5884d9f79cee2cacad"/>
      <element xsi:type="archimate:Goal" name="Improve Marketing/Service Strategy" id="id-a0f64c7e0e3b43c6a9ea32a9b35e99eb"/>
    </folder>
    <element xsi:type="archimate:Requirement" name="Unified View of Customer Company-Wide" id="id-4b6a9ff03a9b4b1689350806c022f681"/>
    <element xsi:type="archimate:Requirement" name="Customer Data Integration and Standardization" id="id-9960fb227da24f57b727e05fd81a7739"/>
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  <folder name="Implementation &amp; Migration" id="id-efe628046f504be7bb52ab89ffb2f31a" type="implementation_migration">
    <element xsi:type="archimate:WorkPackage" name="CRM Transformation Program" id="id-fbc7c240895b4e0397b9aea45e0618bf"/>
    <element xsi:type="archimate:WorkPackage" name="CRM Project" id="id-4d7f4fc0971947f787ba6b4fa2ff3fa0"/>
    <element xsi:type="archimate:WorkPackage" name="Cutomer Order Monitoring Project" id="id-4cf5ebcb7c0b4c01bfb2c6934504ba8f"/>
    <element xsi:type="archimate:Deliverable" name="Redesigned Business Process" id="id-2f8dd2120d55460896baf324b937dfd6"/>
    <element xsi:type="archimate:Deliverable" name="Deployed CRM Application" id="id-8e83c502c9924312923992e8b255bff1"/>
    <element xsi:type="archimate:Deliverable" name="Redesigned Business Processes (Target)" id="id-d81bb5d2f5274f239d10b8a210a2fa8b"/>
    <element xsi:type="archimate:Deliverable" name="Deployed Customer Order Monitoring Application" id="id-e429c90e3c69458f9131f11c48669677"/>
    <element xsi:type="archimate:Plateau" name="Current State" id="id-58761ca77a6d49818b06fd0021959839"/>
    <element xsi:type="archimate:Plateau" name="Transition State" id="id-be22e5fb2b804f32b1087966af591ec4"/>
    <element xsi:type="archimate:Plateau" name="Target State" id="id-faeb172be6704b9d992fe8646d3028f0"/>
  </folder>
  <folder name="Other" id="id-a08b82e73d8c468883d11f616e8aaa65" type="other">
    <element xsi:type="archimate:Grouping" name="Factories" id="id-c3e80fb693bd48ebbfe756c998d7384b"/>
    <element xsi:type="archimate:Location" name="Production Center" id="id-8b75218115db49b9aecd0501d04d5545"/>
    <element xsi:type="archimate:Location" name="Distribution Center" id="id-93c74e2f4b8b4b0491164e6d79c445d6"/>
    <element xsi:type="archimate:Location" name="HQ" id="id-26586078852645d59ea8b14781701c65"/>
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  <folder name="Relations" id="id-a018dbf9d098425e8c07120bb6ffbb05" type="relations">
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