Site support request https://es.dplay.com/

[holaznog]

Please follow the guide below

• You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
• Put an x into all the boxes [ ] relevant to your issue (like this: [x])
• Use the Preview tab to see what your issue will actually look like

---

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2018.07.10. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

• [ X] I've verified and I assure that I'm running youtube-dl 2018.07.10

Before submitting an issue make sure you have:

• [X ] At least skimmed through the README, most notably the FAQ and BUGS sections
• [ X] Searched the bugtracker for similar issues including closed ones
• [ X] Checked that provided video/audio/playlist URLs (if any) are alive and playable in a browser

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• [X ] Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

---

The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

---

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add the -v flag to your command line you run youtube-dl with (youtube-dl -v <your command line>), copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

[debug] System config: []
[debug] User config: []
[debug] Command-line args: [u'-v', u'http://www.youtube.com/watch?v=BaW_jenozKcj']
[debug] Encodings: locale cp1251, fs mbcs, out cp866, pref cp1251
[debug] youtube-dl version 2018.07.10
[debug] Python version 2.7.11 - Windows-2003Server-5.2.3790-SP2
[debug] exe versions: ffmpeg N-75573-g1d0487f, ffprobe N-75573-g1d0487f, rtmpdump 2.4
[debug] Proxy map: {}
...
<end of log>

---

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

• Single video: https://es.dplay.com/dmax/la-fiebre-del-oro/temporada-8-episodio-1/

youtube-dl.exe -f best --verbose "https://es.dplay.com/dmax/la-fiebre-del-oro/temporada-8-episodio-1/"
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-f', 'best', '--verbose', 'https://es.dplay.com/dmax/la-fiebre-del-oro/temporada-8-episodio-1/']
[debug] Encodings: locale cp1252, fs mbcs, out cp850, pref cp1252
[debug] youtube-dl version 2018.07.10
[debug] Python version 3.4.4 (CPython) - Windows-10-10.0.17134
[debug] exe versions: ffmpeg N-91470-g28ed68fa31, ffprobe N-91470-g28ed68fa31
[debug] Proxy map: {}
[generic] temporada-8-episodio-1: Requesting header
WARNING: Falling back on generic information extractor.
[generic] temporada-8-episodio-1: Downloading webpage
[generic] temporada-8-episodio-1: Extracting information
ERROR: Unsupported URL: https://es.dplay.com/dmax/la-fiebre-del-oro/temporada-8-episodio-1/
Traceback (most recent call last):
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp4etivjk5\build\youtube_dl\YoutubeDL.py", line 792, in extract_info
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp4etivjk5\build\youtube_dl\extractor\common.py", line 502, in extract
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp4etivjk5\build\youtube_dl\extractor\generic.py", line 3258, in _real_extract
youtube_dl.utils.UnsupportedError: Unsupported URL: https://es.dplay.com/dmax/la-fiebre-del-oro/temporada-8-episodio-1/

Note that youtube-dl does not support sites dedicated to copyright infringement. In order for site support request to be accepted all provided example URLs should not violate any copyrights.

---

Description of your issue, suggested solution and other information

Explanation of your issue in arbitrary form goes here. Please make sure the description is worded well enough to be understood. Provide as much context and examples as possible.
If work on your issue requires account credentials please provide them or explain how one can obtain them.

[anonbeat]

the class DPlayItIE in the extractor dplay.py supports this site but a change for the url is needed. I tested changing 'it' to 'es' and it worked. It should be very simple to add support for it.

[sergioEB]

I've tried it with the latest verson as of today and it still doesn't work with es.dplay.com

[sergioEB]

with the latest version still does not work

[MttCastelli]

Downloading from DPlayIt seems to work, except for this error:
WARNING: unable to extract series

Complete log prompt, I've just replaced media content with '...'. :
PS C:\Users\Matteo\Desktop> youtube-dl.exe -U youtube-dl is up-to-date (2018.12.09) PS C:\Users\Matteo\Desktop>PS C:\Users\Matteo\Desktop> youtube-dl.exe https://it.dplay.com/... -f hls-3330 [DPlayIt] ...: Downloading webpage [DPlayIt] ...: Downloading JSON metadata [DPlayIt] ...: Downloading m3u8 information WARNING: unable to extract series; please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type youtube-dl -U to update. Be sure to call youtube-dl with the --verbose flag and include its complete output. WARNING: unable to extract episode; please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type youtube-dl -U to update. Be sure to call youtube-dl with the --verbose flag and include its complete output. [hlsnative] Downloading m3u8 manifest [hlsnative] Total fragments: 428 [download] Destination: ....mp4 [download] 81.6% of ~1.72GiB at 11.64MiB/s ETA 01:11

Regards

[Mecawento]

Hello? Anybody here? I have been following this issue for months and there is still no solution for what seems to be a simple typo correction.

If somebody cares the "Unsupported URL" error for the es.dplay.com subdomain still happens... after months of being reported.

Please this is ridiculous and Im not a programmer but if some user in this place with technological knowledge is kind enough to illustrate me what file from youtube-dl I must edit and how to solve this problem I will be very happy because from what I gather this seems very simple to fix...

Thank you for your time!

[Mecawento]

Hello if there is anybody here it is not working...

Test:
Windows 7 SP1 x64 in command prompt with admin rights
Python 3.7.3
youtube-dl==2019.4.7

youtube-dl.exe -f best --verbose "https://es.dplay.com/dkiss/cinco-por-sorpresa/temporada-3-episodio-1/"

[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-f', 'best', '--verbose', 'https://es.dplay.com/dkiss/cinco-por-sorpresa/temporada-3-episodio-1/']
[debug] Encodings: locale cp1252, fs mbcs, out cp850, pref cp1252
[debug] youtube-dl version 2018.09.10
[debug] Python version 3.4.4 (CPython) - Windows-7-6.1.7601-SP1
[debug] exe versions: ffmpeg N-93147-g9326117bf6, ffprobe N-93147-g9326117bf6, phantomjs 2.1.1
[debug] Proxy map: {}
[generic] temporada-3-episodio-1: Requesting header
WARNING: Falling back on generic information extractor.
[generic] temporada-3-episodio-1: Downloading webpage
[generic] temporada-3-episodio-1: Extracting information
ERROR: Unsupported URL: https://es.dplay.com/dkiss/cinco-por-sorpresa/temporada-3-episodio-1/
Traceback (most recent call last):
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp0icdbhzn\build\youtube_dl\YoutubeDL.py", line 792, in extract_info
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp0icdbhzn\build\youtube_dl\extractor\common.py", line 502, in extract
File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmp0icdbhzn\build\youtube_dl\extractor\generic.py", line 3298, in _real_extract
youtube_dl.utils.UnsupportedError: Unsupported URL: https://es.dplay.com/dkiss/cinco-por-sorpresa/temporada-3-episodio-1/

Thank you anyway!

EDIT:
I downloaded the first 2 seasons in the same link without problem before something broke in youtube-dl and this problem with subdomain.dplay.com arised (almost a year ago? dunno have lost count of time)

By the way can somebody explain why the debug info tells I use this versions when I have upgraded to the new ones please?:

[debug] youtube-dl version 2018.09.10
[debug] Python version 3.4.4 (CPython) - Windows-7-6.1.7601-SP1

[felisucoibi]

Hi @Mecawento it says y9ou are using other version becuse you are using other version.
There is a pr waiting to make es.dplay.com work again but not merged since 1 year ago.

[felisucoibi]

Its broken new api for dplay.com