Chatter Bot for Topics is a way to easily listen for topic assignments to a Chatter post and take action. An example would be to automatically create a Case when a topic is assigned to a Chatter post. Unfortunately, you cannot just leverage Process Builder to monitor the creation of a TopicAssignment object. This project makes it easy by monitoring the topics that you want and then creating a custom object that you can leverage within Process Builder.
- Deploy code using link above
- Assign Chatter Bot Topics Admin permission set to your user
- Switch to Chatter Bot Topics app
- Create a new Chatter Bot Topic object with the topic name you want to listen for and set to active
Everytime a topic with that name is assigned to a Chatter post then a Chatter Bot Topic Assignment will be created. You can use Process Builder to execute when that object is created and take any actions that you need.