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Callcenter Simulator is a free, platform-independent program for the analysis of staffing requirements in a call center. The simulator uses event-oriented, stochastic simulation for the computation of the parameters.
In order to estimate the necessary staffing levels in a complex call center system, formulas more than 100 years old are often still used, which do not represent many of the relevant characteristics of such a system at all and therefore not only provide biased results, but cannot be used at all for many what-if analyses. With the help of simulation it is possible to model a real call center system including all relevant properties and to determine all common parameters.
An overview of the features including some screenshots can be found on the main page of the project.
- Downalod and install a Java Development Kit version of your choice, if you not already have got a Java installation. (For some more information on the platform requirements and the supported Java versions etc. see the installation page.)
- Download and install the Windows installer of Warteschlangensimulator. (Or for other operating system or if you want a portable version download and extract the archive file version.)
- Start the program.