- It is a chatbot that is designed to provide information to the users about Jawaharlal Nehru University
- It can live in major chat applications like Facebook, Facebook lite and even Facebook Messenger.
- It has been programmed to understand questions, provide answers and execute tasks.
The consumers want easier ways to communicate with the organizations. They dont prefer to call and ask for help or to fill out a form to get their queries resolved. Rather, they want answers to their questions at that very moment and wish to have a control over the conversation. It is here that where chatbots come to our rescue.
It’s main purpose is to support and scale organization’s teams in their relations with the users
The Chatbots work based on three classification methods:
- Pattern Matches
- Natural Language Understanding (NLU)
- Natural Language Processing (NLP)
- Time saving
- Accessible anytime
- Handling Capacity
- Cost Effective
- Better Lead Generation, Qualification and Nurturing
- Gather Customer Insights
- Tech Savvy
- Communication
- Scheduling
- Risk Management
- Cost Management
- Critical Thinking
- Task Management
- Patience