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updated suspension days from 30 to 5 (#1320)
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saudsami authored Dec 19, 2024
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5 changes: 2 additions & 3 deletions shared/video-sdk/_billing.mdx
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Expand Up @@ -61,18 +61,17 @@ If your account balance is negative after the deduction, <Vg k="COMPANY" /> send

#### Account suspension

If your account balance is negative for 30 days since the deduction date, <Vg k="COMPANY" /> suspends your account and notifies you by email. None of your projects can access the <Vg k="COMPANY" /> services.
If your account balance remains negative for 5 days after the deduction date, <Vg k="COMPANY" /> suspends your account and notifies you by email. During this suspension, none of your projects can access <Vg k="COMPANY" /> services.

If this happens, please top up your account at your earliest convenience. Once your balance is greater than or equal to zero, <Vg k="COMPANY" /> unfreezes your account.


<Vg k="COMPANY" /> suspends your account on the second day after any of the following happens:

- Your total service minutes using <Vpd k="NAME"/> exceed 10,000 charge-free minutes.

- You use any <Vg k="COMPANY" /> services or products not included in the 10,000 charge-free minutes and the usage exceeds the free quota of the services or products.

After account suspension, none of your projects can access the <Vg k="COMPANY" /> services.
After account suspension, none of your projects can access <Vg k="COMPANY" /> services.

Please top up your account at your earliest convenience. Once you top up your account, <Vg k="COMPANY" /> unfreezes your account and upgrades your account to a paid account.

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