Call Center, Customer Retention, and Sales Analysis Dashboards

This repository contains the Call Center, Customer Retention, and Sales Analysis Dashboards built using Power BI. The dashboards provide detailed insights into call center operations, customer retention, and sales performance. They help stakeholders track key performance indicators (KPIs) and make data-driven decisions.

Features

1. Call Center Analytics:

Tracks call volume, response time, and customer satisfaction. Visualizes call center performance metrics over time.

2. Customer Retention:

Analyzes churn rates and customer retention efforts. Identifies trends in customer behavior.

3. Sales Analysis:

Provides insights into revenue, profit, quantity sold, and discounts. Visualizes sales trends and highlights opportunities for growth.

How to Use

1. Clone the Repository:

bash git clone https://github.com/AmritaKaur-08/POWER-BI-DASHBOARDS.git

2. Open the Power BI File:

Navigate to the Call Center, Customer Retention & Sales Analysis Dashboard.pbix file in the repository and open it using Power BI Desktop.

3. Connect Data Sources:

Ensure your data sources are connected correctly as per the data model in Power BI.

4. Refresh Data:

Click the Refresh button in Power BI Desktop to load the latest data into the dashboard.