[GlobalStep] "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page. #8079

gglobalstep · 2024-01-23T15:49:25Z

Bug Description:

"Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page.

Environment:

Woocommerce Version: WooCommerce 8.5.1
WooCommerce Payments: 7.1.0-test-4
WordPress version: v6.4.2

PC:
Windows 10,
Chrome(Version 120.0.6099.225)
Firefox (Version 121.0.1)

Steps To Reproduce:

Create any test site.
Install and activate all the required plugins.
Install the WooCommerce Payments.
Complete WooCommerce Payments KYC flow.
Go to the My Account > Add payment method page.
Fill the form in with card number 4000000000000002.
Click on the "Add payment method" button.
Observe that, "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card.

Actual Result:

"Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page.

Expected Result:

"Error: Your card was declined." notice should be displayed after adding a "4000000000000002" card on the "My Account > Add payment method" page.

Screenshot:

Chrome browser:

Firefox browser:

Isolating the problem (mark completed items with an [x]):

I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
This bug happens with a default WordPress theme active, or Storefront.
I can reproduce this bug consistently using the steps above.

`

WordPress Environment

WC Version: 8.5.1
REST API Version: ✔ 8.5.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

Server Environment

Server Info: nginx
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.4.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.30-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.5.1
WC Database Prefix: wp_
Total Database Size: 5.18MB
Database Data Size: 2.48MB
Database Index Size: 2.70MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.22MB + Index: 0.27MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.30MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.25MB + Index: 0.48MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 24
page: 10
post: 3
product: 23
product_variation: 7
revision: 13
shop_coupon: 4
shop_order_placehold: 86
wp_navigation: 1
wp_template: 2

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (8)

Query Monitor: by John Blackbourn – 3.15.0
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1
Code Snippets: by Code Snippets Pro – 3.6.2
Companion Plugin: by Osk – 1.30
WooCommerce Payments Dev Tools: by Automattic –
WooPayments: by Automattic – 7.1.0-test-4
Woo Subscriptions: by WooCommerce – 5.9.1
WooCommerce: by Automattic – 8.5.1

Inactive Plugins (0)

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Memcached

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 4.5.4
Author URL: https://woo.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

WooPayments

Version: 7.1.0-test-4
Connected to WPCOM: Yes
WPCOM Blog ID: 228449047
Account ID: acct_1Obef6CEULx7Scnf
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://crookedly-superb.jurassic.ninja
Subscriptions-core Library Version: 6.7.1
Subscription Statuses: wc-active: 13
wc-cancelled: 1

WooCommerce Account Connected: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: United States (US) — California

Subscriptions by Payment Gateway

WooPayments: wc-active: 13
wc-cancelled: 1

Payment Gateway Support

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-01-24 07:26:28 +00:00
Options: ✔
Notes: 67
Onboarding: skipped

Action Scheduler

Canceled: 37
Oldest: 2024-01-23 07:59:23 +0000
Newest: 2024-01-23 12:09:18 +0000

Complete: 621
Oldest: 2024-01-23 07:27:23 +0000
Newest: 2024-01-23 08:59:43 +0000

Failed: 4
Oldest: 2024-01-23 07:29:32 +0000
Newest: 2024-01-23 08:25:44 +0000

Pending: 15
Oldest: 2024-01-24 07:27:23 +0000
Newest: 2024-03-23 09:00:52 +0000

Status report information

Generated at: 2024-01-23 15:47:52 +00:00
`

pierorocca · 2024-03-14T00:10:01Z

Related to #8080?

gglobalstep added the type: bug The issue is a confirmed bug. label Jan 23, 2024

zmaglica added the category: core WC Payments core related issues, where it’s obvious. label Jan 24, 2024

zmaglica mentioned this issue Jan 30, 2024

Handle 402 errors so it won't be hijacked by the hosting provider error page #8102

Open

6 tasks

allie500 linked a pull request Feb 13, 2024 that will close this issue

Handle 402 errors so it won't be hijacked by the hosting provider error page #8102

Open

6 tasks

haszari added the focus: misc or unknown Issues that need to be added to a focus area (aka "needs focus"). label Mar 11, 2024

vbelolapotkov added component: checkout Issues related to Checkout focus: checkout payments and removed focus: misc or unknown Issues that need to be added to a focus area (aka "needs focus"). labels Mar 13, 2024

pierorocca added priority: medium The issue/PR is medium priority—non-critical functionality loss, minimal effect on usability and removed component: checkout Issues related to Checkout labels Mar 13, 2024

frosso mentioned this issue Mar 22, 2024

fix: error message on 402 status code #8443

Merged

6 tasks

frosso self-assigned this Mar 22, 2024

frosso closed this as completed in #8443 Mar 25, 2024

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[GlobalStep] "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page. #8079

[GlobalStep] "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page. #8079

gglobalstep commented Jan 23, 2024 •

edited

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WordPress Environment

Server Environment

Database

Post Type Counts

Security

Active Plugins (8)

Inactive Plugins (0)

Dropin Plugins (3)

Settings

WC Pages

Theme

Templates

WooPayments

Subscriptions

Store Setup

Subscriptions by Payment Gateway

Payment Gateway Support

Admin

Action Scheduler

Status report information

pierorocca commented Mar 14, 2024

[GlobalStep] "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page. #8079

[GlobalStep] "Error: Your card was declined." notice fails to display after adding a "4000000000000002" card on the "My Account > Add payment method" page. #8079

Comments

gglobalstep commented Jan 23, 2024 • edited Loading

Bug Description:

Environment:

Steps To Reproduce:

Actual Result:

Expected Result:

Screenshot:

WordPress Environment

Server Environment

Database

Post Type Counts

Security

Active Plugins (8)

Inactive Plugins (0)

Dropin Plugins (3)

Settings

WC Pages

Theme

Templates

WooPayments

Subscriptions

Store Setup

Subscriptions by Payment Gateway

Payment Gateway Support

Admin

Action Scheduler

Status report information

pierorocca commented Mar 14, 2024

gglobalstep commented Jan 23, 2024 •

edited

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