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[GlobalStep] Error notice fails to display for failure cards on test page with "Checkout" block. #8080

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gglobalstep opened this issue Jan 23, 2024 · 2 comments · Fixed by woocommerce/woocommerce#45979 · May be fixed by #8102
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category: core WC Payments core related issues, where it’s obvious. focus: checkout payments priority: high The issue/PR is high priority—it affects lots of customers substantially, but not critically. type: bug The issue is a confirmed bug.

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@gglobalstep
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gglobalstep commented Jan 23, 2024

Bug Description:

Error notice fails to display for failure cards on test page with "Checkout" block.

Environment:

Woocommerce Version: WooCommerce 8.5.1
WooCommerce Payments: 7.1.0-test-4
WordPress version: v6.4.2

PC:
Windows 10,
Chrome(Version 120.0.6099.225)
Firefox (Version 121.0.1)

Steps To Reproduce:

  1. Create any test site.
  2. Install and activate all the required plugins.
  3. Install the WooCommerce Payments.
  4. Complete WooCommerce Payments KYC flow.
  5. As a merchant, navigate to Pages > Add new.
  6. Add the Checkout block to the page.
  7. Go to the store page and add a product to your cart.
  8. Go to the newly created Checkout page.
  9. Checkout with any faliure cards (i.e 4000000000009995)
  10. Observe that, Error notice fails to display for failure cards on test page with "Checkout" block.

Actual Result:

Error notice fails to display for failure cards on test page with "Checkout" block.

Expected Result:

Expected error notice should be displayed for failure cards on test page with "Checkout" block.

Instruction Link:

https://github.com/Automattic/woocommerce-payments/wiki/Testing-instructions-for-critical-flows#checkout-failures-with-various-cards

Video:

8080.mp4

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.

`

WordPress Environment

WC Version: 8.5.1
REST API Version: ✔ 8.5.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

Server Environment

Server Info: nginx
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.4.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.30-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.5.1
WC Database Prefix: wp_
Total Database Size: 3.64MB
Database Data Size: 1.72MB
Database Index Size: 1.92MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.28MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.08MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 24
page: 9
post: 2
product: 18
product_variation: 7
revision: 2
shop_order_placehold: 21
wp_navigation: 1
wp_template: 2

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (5)

Query Monitor: by John Blackbourn – 3.15.0
Companion Plugin: by Osk – 1.30
WooCommerce Payments Dev Tools: by Automattic –
WooPayments: by Automattic – 7.1.0-test-4
WooCommerce: by Automattic – 8.5.1

Inactive Plugins (1)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Memcached

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 4.5.4
Author URL: https://woo.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

WooPayments

Version: 7.1.0-test-4
Connected to WPCOM: Yes
WPCOM Blog ID: 228459445
Account ID: acct_1ObjI9FjicCo6nYu
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-01-24 07:32:57 +00:00
Options: ✔
Notes: 68
Onboarding: skipped

Action Scheduler

Canceled: 5
Oldest: 2024-01-23 13:45:57 +0000
Newest: 2024-01-23 15:05:14 +0000

Complete: 155
Oldest: 2024-01-23 07:34:27 +0000
Newest: 2024-01-23 15:30:09 +0000

Failed: 2
Oldest: 2024-01-23 07:35:32 +0000
Newest: 2024-01-23 13:37:57 +0000

Pending: 1
Oldest: 2024-01-24 07:34:27 +0000
Newest: 2024-01-24 07:34:27 +0000

Status report information

Generated at: 2024-01-23 15:30:54 +00:00
`

@gglobalstep gglobalstep added the type: bug The issue is a confirmed bug. label Jan 23, 2024
@zmaglica
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More info can be found here: p1706023241473469-slack-CGGCLBN58

@zmaglica zmaglica added the category: core WC Payments core related issues, where it’s obvious. label Jan 24, 2024
@zmaglica zmaglica self-assigned this Jan 30, 2024
@haszari haszari added the focus: misc or unknown Issues that need to be added to a focus area (aka "needs focus"). label Mar 11, 2024
@vbelolapotkov vbelolapotkov added component: checkout Issues related to Checkout focus: checkout payments and removed focus: misc or unknown Issues that need to be added to a focus area (aka "needs focus"). labels Mar 13, 2024
@pierorocca pierorocca added priority: high The issue/PR is high priority—it affects lots of customers substantially, but not critically. and removed component: checkout Issues related to Checkout labels Mar 13, 2024
@frosso
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frosso commented Mar 25, 2024

This issue is related to how 402 errors are handled on Atomic/JurassicNinja: p9F6qB-cgE-p2#comment-58934

The fix will need to happen in WC Core: p1711358609738689-slack-C02TS23QJ1X / https://github.com/woocommerce/woocommerce/blob/54476cb7f30f3e3e300e0e1c320ca161fb030df9/plugins/woocommerce/src/StoreApi/Utilities/CheckoutTrait.php#L88

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Labels
category: core WC Payments core related issues, where it’s obvious. focus: checkout payments priority: high The issue/PR is high priority—it affects lots of customers substantially, but not critically. type: bug The issue is a confirmed bug.
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