Widgets in Customizer crash when touching or trying to add image block #58594
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[Interaction #] > 10
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[Pri] High
Triaged
To be used when issues have been triaged.
[Type] Bug
User Report
This issue was created following a WordPress customer report
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rachelwinspear
added
[Type] Bug
User Report
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Issue here:
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Another case:
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Another report here: Looks like the issue is related to the Image blocks in the widgets area. I tested adding an image or gallery block from Appearance > Customize on my test site and it instantly showed an error. widget_error.mp4 |
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Looks like this is related to this issue: #56922 (comment) |
kosiew
changed the title
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Hi @rachelwinspear , Thanks for reporting this and the detailed steps. In the meantime, please test with the wp-admin/widgets.php workaround mentioned in #58696. |
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Potential similar issue report here regarding the widgets: #58716 I found a case with this error as well: I couldn't open the widgets.php page because it was throwing a 500 so I ended up disabling the block editor widgets. |
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Encountered this issue here: 33002878-hc Was able to recreate on Simple and Atomic sites. User worked in Appearance > Widgets as a workaround |
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Another report in 4564881-zen. User was inserting an Image block and the error message was exactly the same as in @Robertght's reply above. Directed user to Appearance > Widgets as a workaround. |
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Another report: 30869434-hc Directed user to Appearance > Widgets as a workaround. |
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Another case in #4556198-zen |
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Another one in 4566280-zen In the case I found, I tried to clean up the sidebar to remove all legacy widgets but the error persisted. I also tried moving the broken set of blocks inside the widget area of a separate testing site, but could I could not reproduce the error. |
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+1 at 31214254-hc |
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268320-hc |
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Encountered in 24180832-hc (but when adding in a Buttons block) |
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Another report on 4557575-zd-woothemes. |
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Another report: 3304994-hc |
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Another report: 4568786-zd-woothemes |
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Another one here - 4568590 Simple site. When I turned on the classic widgets there is no error. Instead is shows widgets titled "block" with block code inside them. I switched it back. |
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Another report: 33000777-hc Simple site, Radcliffe 2 theme. Was only able to replicate the error in Footer 1, but not in Footer 2 or Footer 3. Recommended they use the Appearance > Widgets workaround for now. |
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Another report 4563565-zen |
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Another report in 31771460-hc when adding an Image block (within a Columns block) in Shawburn. They don't want to use the Appearance > Widgets workaround because they want to preview the changes first. And they need the Columns block, so I can't deactivate block widgets. |
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Another report in the forums (Morden theme - footer widgets area). https://wordpress.com/forums/topic/bug-in-modern-theme/?view=all Advising the workaround for now. |
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Another report: 4571515-zen Advised to access from Appearance > Widgets for now instead. |
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Another report: 4557903-zen Advised to access from Appearance > Widgets for now instead. |
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WordPress/gutenberg#37010 is now deployed on DotCom with the recent GB update - so this should now be resolved. I'm unable to recreate the issue any more. |
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4700701-zen It appeared again?
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Thank you @daria2303. Friendly reminder: please upload screenshots directly to GitHub. You can just drag & drop the image into your comment. Images hosted in external services tend to expire and stop being available. Thank you! |
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Another case in 31192207-hc. Error message:
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I took videos from both Custo > Widgets (first video) and Appearance > Widgets (second video) Screen.Capture.on.2022-06-20.at.14-15-26.mp4Screen.Capture.on.2022-06-20.at.14-16-29.mp4 |
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The above user (35291073-hc) returned to chat today: 35866447-hc Here is the error message from |
Similar issue here - 5759430-zen |
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We haven't seen reports of this in nearly 6 months, so closing again. If the issue is reported again, please open a new report and reference this one, as it's likely there may be a slightly different/newer underlying issue. |
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Quick summary
Widget area does not load correctly, error is shown.
Steps to reproduce
What you expected to happen
I would expect to go to the widget area and for all the blocks to loads correctly.
What actually happened
Page crashes and the following error shows:
Context
Issues started on Friday, Nov 26th.
Operating System
No response
Browser
Google Chrome/Chromium, Mozilla Firefox
Simple, Atomic or both?
No response
Theme-specific issue?
No response
Other notes
No response
Reproducibility
No response
Severity
No response
Available workarounds?
No response
Workaround details
wp-admin/widgets.php seems to work
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