I'm a technical support expert with experience as a team lead, specializing in WordPress and software troubleshooting. I have helped clients build and optimize websites by leveraging my technical knowledge and problem-solving skills. Now, I'm focusing on expanding my expertise in data analysis to enhance decision-making and process efficiency.
With a background in software development and strong interpersonal skills, I excel at understanding customer needs, systematically troubleshooting technical issues, and delivering efficient solutions. My experience extends to process optimization and data-driven decision-making.
Beyond technical support, I actively take on leadership initiatives, driving projects in team growth, localization, and knowledge management. My software development expertise helps me quickly adapt to new tools, especially productivity and data analysis platforms like spreadsheets and Python. Currently, I’m deepening my knowledge in data analysis, exploring ways to enhance workflows through data-driven insights.
- Python for Data Science: First Steps
- Python for Data Science: Working with Functions, Data Structures, and Exceptions
- NumPy: Efficient Numerical Analysis with Python
- Pandas: Getting to Know the Library
- Pandas I/O: Working with Different File Formats
- Pandas: Selecting and Grouping Data
- Pandas: Data Transformation and Manipulation
- Pandas: Data Cleaning and Processing
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
- Process Data from Dirty to Clean
- Analyze Data to Answer Questions
- Share Data Through the Art of Visualization
- Data Analysis with R Programming
- Google Data Analytics Capstone: Complete a Case Study
- Professional Certificate
I love technology, and my hobbies include traveling, reading, and gaming.
📩 Want to talk? Connect with me on LinkedIn!