Check PSU on MOC-R4PAC21U23-S3

[naved001]

Sevice tag: GTJV4Z2
Host: MOC-R4PAC21U23-S3-OBM
Location: Row4 PodA Cage 21 U23 Slot 3

One of the power supplies has failed on this host. The node does not power on even though the other PSU reports being up.

[msdisme]

_email to moca-contact@techquare:

(cced Scott because I was not sure moca-contact is still active 😊)

Hi,

Could you please take a look at this issue: #1442? If it is as simple as a blown power supply you can grab one from the spare parts rack. Though it has 1 PSU still working it will not power on when we try remotely.

If you do not think you will be able to get to this before December 13th please let us know in the ticket so we may arrange a different system for the researchers to work on.

Ideally we would like the machine back in service. If not possible , we would like to keep the disk state as one of the researchers has some uncommitted changes on it ☹.

Thanks!

Michael Daitzman_

[Jperez3313]

Hi all,

I initially replaced it with one from the spare parts rack, but the replacement didn’t work. I then swapped the power cable to rule out a faulty cable, but that wasn’t the issue either. To double-check, I swapped the two power supplies within the server itself. Seems like the issue isn’t with the PSU but rather with the PSU socket in the server.

Let me know if I can be of any further assistance.

Cheers,
Jackson, TechSquare for MOC

[naved001]

Hi @Jperez3313

Could you please move the 2 drives from the dead server (MOC-R4PAC21U23-S3-OBM, GTJV4Z2) to another server (MOC-R4PAC24U17-S1)? I think the destination server should have enough slots

Destination Server details are:
Location: Row 4 Pod A Cage 27 Unit 17 Slot 1
Host: MOC-R4PAC24U17-S1
Service Tag: DBGHBZ2
IPMI IP: 10.2.11.91

Thank you!

[Jperez3313]

@naved001 All set!
Cheers,
Jackson