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Documentation of George Messaging prototype

Goal

Links

Web for testing Note: client has to start conversation

Goal of project

  • ease of integration with the local BE
  • integration efforts to local BE not needing extensive customisation
  • integration efforts to local BE not encountering significant problems
  • base scope of functionality implemented in/towards local bank
  • no foreseable blockers found
  • possibility to conduct a end-to-end message round trip
  • maintenance of the chat component as one core solution (compared csas vs. ebh implementation)

Use case of PoC

  • user can communicate with a webchat chatbot

  • user is able to do a handover from a chatbot to a human agent, to live chat

  • vydefinovat striktneji, aby se nemohli vymlouvat

  • jasný scenar co probehne

  • end to end testovani - dohoda a harmonogram

API Documentation

Technology handover

TBD

API URL HU

https://uat01.botoffice.net/erstegeorgeuat/rest/webhook/george

Example Request:

{
	"auth_token":"Kyiv7Po1v2",
	"event":"message",
	"timestamp":1457764197627,
	"message_token":"1234567_3",
	"sender":{ 
		"id":"ABC1"
	},
	"message":{ 
		"type":"text", 
		"text":"asd" 
	}
}

Protocol diagram

API diagram

Meeting minutes

1.April

  • Česka spořitelna will have access into test account of Mirra [on monday]
  • We can test your API for sending and receiving messages [on monday]
  • our platform for communication is this Viber group
  • our user story we want to achieve with this first API integration: sending and receiving messages between our router and your system together we will design rest of APIs which is needed for communication 1/ starting a conversation 2/ ending a conversation
  • next meeting is 7.4. 11am

7. April

  • we need service call to start conversation with human
  • we need testing capacity for "human hondover" - tomorrow we know timing from HU
  • @Jakub - next call - next tuesday
  • @Jakub send usecases

14. April

  • HU implement webhook
  • during today HU send time estimation
  • CS implement webhook and send URL
  • 3pm kolik časů potřebují na implementaci
  • next call on thursday 1pm
  • access

21. April

  • this day HU will implement connector for ČS
  • next status Thu 23. April 13h

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