Remove information banners highlighting missing fields #99
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These were often missed or ignored in user research, and so don’t seem particularly helpful. The "Prepare for next cycle" banner is also potentially misleading, as it only highlights the NEW fields, but providers also need to review and update relevant existing fields (eg if fees have changed). There is minimal downside to removing it, as if providers try to publish a course without providing the required information, they will see an error summary which highlights missing fields that prevents them from publishing. This was much more widely used in user research.
B-Bonner
approved these changes
Jun 17, 2021
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This removes these banners from the course pages and "About your organisation" page:
The intent behind these banners was to highlight actions that need to be taken due to new fields being added to the service for the next cycle of courses. The use the Notification banner component, but with a different header.
In usability research, almost no-one clicked any of the links, and no-one used the banner links to navigate to sections consistently. Instead, participants tended to scroll down the page and noticed the new fields in situ, or attempted to publish the course and saw the same content as an Error summary, which they did notice and interact with:
Our hypothesis is that the blue banner is missed due to "banner blindness" and a user focus on reviewing their course content which causes them to scroll past it.
In addition, the banner is potentially misleading as it only highlights the newly-added fields for attention, but providers will typically want to review all the content at rollover, as some things may have changed – particularly the fee amount.
Removing the banner should cause no negative consequences as we have the error summary as a fallback.
In addition, removing the banner reduces the likelihood of users seeing TWO blue notification banners, if we were to ever add a service-wide banner (eg warning of upcoming downtime).