Dell support request creator

Usage

dell_support.py [OPTIONS] SERVICE_TAG

SERVICE_TAG: Dell Service Tag consisting of 7 alphanumeric characters

Dependencies

Firefox, Selenium and Click

pip3 install selenium
pip3 install click

Contact information

Create 'form_details.py' containing your contact details/support information:

# Primary contact
company = ''
address0 = ''
address1 = ''
city = ''
country = ''    # 2 letter country code, eg: AU
state = ''
zip_code = ''
primary_first_name = ''
primary_last_name = ''
primary_phone_number = ''
primary_email = ''

# Secondary contact
secondary_first_name = ''
secondary_last_name = ''
secondary_phone_number = ''
secondary_email = ''

# Support details, examples provided
problem_details = '900GB 10k SAS6 - hard drive predicted failure'
error_message = 'Predictive failure reported'
troubleshoot = 'Drive replaced with spare.'
incident_type = 'Hard-Drive_Floppy_Zip-Drive'

Incident types

Incident types can be:

'Audio'
'Audio_Speakers'
'Battery'
'BIOS'
'CD-ROM'
'Connection'
'Damage'
'Driver'
'DVD_CD RW_CD ROM'
'Fan_Temperature'
'Fiber Channel'
'Hard-Drive_Floppy_Zip-Drive'
'iSCSI'
'Keyboard_Mouse'
'MemoryError'
'Modem_FAX'
'Monitor'
'Network'
'Network Adapter'
'No Power'
'OpenManage Software'
'Operating System'
'Other Dont Know'
'Poor Performance'
'Port Replicator'
'Power Supply'
'Printer_Scanner_Camera'
'Processory Error'
'Rack Hardware'
'RAID'
'Reboots_Locksup'
'Tape Backup'
'Update-Software BIOS'
'Upgrade-Hardware'
'Upgrade-Software'
'Video'
'VideoAdapter_LCD'